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Hardware utility


SnappyTom
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Sounds like the hardware utility is being bad. Send it to bed without its supper.

Who cares what the hardware utility thinks? It's the controller that counts?

Can you tell I'm being no help? Well, actually I am - I'm giving you something to do while someone with the real answer gets here. Is the hardware utility finding the controller? Is the sequence editor open also? They can't both be active at the same time - only one will get the comm port.


Edit: Looks like someone already got there while I was being a smart-ass.

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(What controller? If it has two power cords, make sure *both* are plugged in.)

Try this:
Shut down any LOR related program. Sequence Editor, Hardware Utility (HWU), LOR Control Panel, etc.

Connect 1 controller only, to your computer. Connect a string of lights to channels 1 and 9.

Open HWU.
Search network. Locate single controller. (If you get an error here, then you don't have the USB drivers installed correctly. This would cause the errors.) At this point the LED should be solid on the controller.

You should see the controller in the dropdown box next to the word "Refresh"

Once the HWU has found the controller select "All" circuits to test and then "On at 100%"

If no lights come on, then you will most likely need to reinstall the software. Something, somewhere would have gone haywire.

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Ok all new challenge. I plugged all the channels in today. Went to hardware utility. Turned on all @100% only the first controller came on. All five controllers are identified. What do u all think?

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SnappyTom wrote:

Ok all new challenge. I plugged all the channels in today. Went to hardware utility. Turned on all @100% only the first controller came on. All five controllers are identified. What do u all think?

It found all five controllers. This is good, as it most likely rules out any communication issues.

When you say only one came on ... did you change to the other 4 controllers to test? In that previously mentioned dropdown box next to refresh, did you change to each of the other controllers, and do the All On?

From what you are describing, it sounds as if it's a simple case of changing the selection to another controller, and clicking the All On.

If that fails, connect one controller at a time and see if the lights come on.
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SnappyTom wrote:

Ok so I have to pick each individual controller to use the hardware utility? It's working that way.

Yes.

The HWU isn't intended to turn on all controllers at once. Rather it's main function is testing and verification of controllers and your network. It's also used to update the firmware on the controllers and a few other things.
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Don wrote:

Tim,

You'll probably get a better feel for this one if you read the thread from the top. I could summarize, yeah, but that would be no fun! :)

I did read it all the way through. There was a place where you had him try some stuff, and then it started working (but one controller at a time, obviously. Just curious what went wrong there that was corrected.

No worries though.
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