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DevMike

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Everything posted by DevMike

  1. Today we released production version 5.5.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12. It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.14. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and
  2. Time for the 2020 reminder-> Please remember if you are in the USA: The FCC places STRICT controls on the power output of unlicensed part 15 (what you are doing) operations. Other countries have similar laws that you should learn about outside of the USA. The WHT as supplied by LOR is the highest power allowed by the FCC in the United States. Anything more than that subjects you to possible fines and other civil penalties. The 'Men in Black' have visited several Christmas displays in previous years that were over the power limits. (Perspective: people are u
  3. Connect MP3 director to USB adapter and power on no SD card. Goto MP3 tab of HWU Version is shown in the bottom right. Should be true for ALL directors.
  4. Today we released version 4.4.8 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes various bug fixes and updates to support Pixie Link. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the late
  5. Today we released production version 5.5.12 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There is a significant bug in 5.5.8 that could cause the sequencer to crash. If you have previously installed 5.5.8, you should immediately install 5.5.12 to correct the error. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new aut
  6. We have closely monitored the Help Desk system for the last week, and are reasonably sure things are back to normal. Again, if you expected to hear from us and haven't, please reach out While we did our best to find tickets that could have been missed, we can not be sure if we found all of them. Replying to any eMail you received from our help desk (or logging in directly and making an update) will re-open your ticket and put it back on someone's queue who will help.
  7. The main Light O Rama office in Glenn's Falls is experiencing a power outage at this time. Power is not expected to be back on until after normal business hours. The power outage will affect Shipping (no orders will be shipped today), phone support, and repairs. If you need to contact us, please use our Help Desk System. The Help Desk System is up and running as normal. We apologize for any inconvenience.
  8. While we don't 'transfer' licenses, I am sure there is something we can do. Please open a help desk ticket with the name and/or eMail of the person who originally purchased the equipment and license. From there I can do some sleuthing and see what we can do for you. You can ask to have the ticket assigned to Mike.
  9. If you created this 'Runs Anytime Powered' show as some show other than #1, then any show before it that is set to run scheduled is going to take preference and put the MP3 director into WAIT.
  10. No, sorry. One at a time. If you have multiple fixtures, and those fixtures are all part of a prop, you can go into prop mode and move all the fixtures associated with it at once. But there is no way to select multiple fixtures or props at the same time.
  11. I'm glad my guide helped out :) I know I've said this before (probably not to you), but it is impossible for us to give a configuration step by step that will make the PixCon work AND work with a customer's network. Many users (not you) will say 'Just tell me how to make it work!' and we have to tell them 'We can't, it is your network, we don't know how you configured it'. We admit it - the PixCon is a very hard board to get working simply because it is a professional level board. Since it is a pro board it is extremely flexible in how it can be (and SHOULD BE) configured. It is
  12. WAIT always indicates that an MP3 director has fully booted, has read the show SD card, and has determined that a scheduled show is next to run, and is not yet running that show. That is to say the time on the MP3 director is not between the start and end times programed for the show. That means it is WAITing for the correct time to start playing. If you incorrectly programmed dates/times for a show to run, or did not properly set the date and time on the MP3 director you won't get the results you are expecting. For example, if you programmed a show to start at 8PM, and it really is 8P
  13. Today we released production version 5.5.10 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There is a significant bug in 5.5.8 that could cause the sequencer to crash. If you have previously installed 5.5.8, you should immediately install 5.5.10 to correct the error. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new aut
  14. There was an issue with older versions of firmware and getting them working properly in S5. 5.5.8 fixed that, but it has been recalled for other issues. 5.5.10 should be out later today (baring any other issues being found with it). Upgrade to that (when it comes out) and try again.
  15. We are continuing to monitor the new help desk server, and everything appears to be working as expected. Again, if you expected to hear from us and haven't, please reach out While we did our best to find tickets that could have been missed, we can not be sure if we found all of them. Replying to any eMail you received from our help desk (or logging in directly and making an update) will re-open your ticket and put it back on someone's queue who will help.
  16. Early Friday evening (10/16) we discovered that the Help Desk once again was having issues with sending, and possibly receiving, eMail/replies/etc. On 10/17 the help desk was relocated to a new server. As of 10/18 we are reasonably sure this should fix the issue once and for all. Once again, you may not have received a reply to your ticket in eMail and/or any update you sent to us via eMail for a ticket may not have made it back into the help desk. As an unfortunate side effect of relocating the help desk software to a new server you may not be able to log in and see a ticket created o
  17. 10/19/2020 - It has been discovered that there is a significant bug in 5.5.8 that can cause the sequencer to crash. We are removing links to 5.5.8, and a new 5.5.10 will be released shortly with a fix. Today we released production version 5.5.8 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing
  18. Late last night (10/14/2020) we discovered that the help desk ticket system was not processing eMails (outbound and most likely also inbound) correctly. The issue appears to have started last week (10/09/2020 after approximately 5PM EDT) and went undiscovered until yesterday. As of this morning (10/15/2020 9AM EDT), things appear to be back to normal. Update 10/17 - Things appear to be broken again. Please see new replies below. Update 10/18 - We have moved to a new server and this should fix the issue. Again, see new replies below. If you replied via eMail to
  19. Leave Tom Hanks ALONE! :) We need to have a little conversation about boundaries. From what I have heard, Tom Hanks (yes THAT Tom Hanks. Friend to Wilson) is about the nicest guy you can run up to and ask for an autograph, a picture, you name it. But here is the thing - if he's out walking his dog, or having a bite to eat at a restaurant, or doing any one of the millions of things each of us does in real life leave the poor guy alone. Just because you know him from his work and just want to gush about your love for him, his dog still needs to poop, he still needs to eat, and/or he h
  20. We are aware of the issue and working with the vendor to fix it.
  21. Don't use simple show in Hub. Use the Show Builder button.
  22. Don't thank me, thank jFuller. He was first (and right). As a rule, ANY time ANY LOR controller starts to 'be weird', factory reset it. The flash memory/RAM inside the processor can sometimes get corrupted (storage? voltage spike? moon phase?). A factory reset will fix it.
  23. jfuller hit it 100% on the nose: You probably only need a factory reset on it to get it to behave again. Check the manual on how to reset the controller and then give it a test. You can go ahead and use the controller, it won't hurt anything. If you would like for us to look at & repair it, open a help desk ticket :)
  24. Today we released production version 5.5.6 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs
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