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DevMike

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Posts posted by DevMike

  1. On January 20th 2021, we reduced the prices of the SuperStar add-on for new purchases. 

    As compensation for existing SuperStar license holders, we have extended to them a free upgrade to the next higher level of the SuperStar software. 

    If you were an existing SuperStar license holder on or before the price change on January 20th, 2021 to take advantage of your free upgrade simply re-register your LOR software. Once you have re-registered your license will be upgraded. For more information on how to register, see http://www.lightorama.com/help/registering_light-o-rama.htm?zoom_highlightsub=register

    If you purchase Superstar after the price reduction, there is no free upgrade since you were able to purchase the software at the reduced price.

    Thank you to all of our SuperStar users!  We hope you enjoy your free upgrade!

    ----

    NOTE:  We had an issue with the DB which has been resolved.  If you attempted to upgrade today (1/20/2021) between 3:30PM and 6:00 PM EST, please re-register again.  This time it will work.

  2. Today we released version 4.4.16 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release.  This release includes several bug fixes.

    This release comprises bug fixes that were found during the 2020 season, and it is recommended that you update.

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 4.4.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 4.4.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 4.4.16

    • Bug Fixes
    • Allow Pixie16 to use props on all ports

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.  4.4.16 can be found towards the bottom of the page in the 'Past Versions'  section

    Thank You!

  3. Today we released production version 5.5.18 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release. 

    There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12.  It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.18.

    This release comprises many bug fixes that were found during the 2020 season, and it is recommended that you update.

    S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages.  S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing.  For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website.

    The latest S5 help can always be found online here:  http://www1.lightorama.com/downloads/5.5.14/help/

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 5.5.*.
    • ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

      On the other hand, if the email instead says...

    • Your license does not cover the latest version, 5.5.*.
    • ... then your license does not cover this version.  In that case, you have several options:

       

      Upgrading or Renewing Your License

      (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

      (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

      (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

      (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

      What's New in Version 5.5.18

    Bug fixes and improvements including several fixes for crashes in the Sequencer, creating SD shows in Hub (both PC and MP3 Director), and Superstar.  As always, please check the 'What's New' page of the help documentation for complete information.

    5.5.x versions contain numerous improvements to the software, as well as support for new/newer hardware and firmware.  

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.

    Thank You!

  4. Additional date/time stuff:

    Recently Microsoft was posting about one of their certificates getting ready to expire in Windows and why you shouldn't delete it.  That made me think that I should also say something about our counter-signatures and how our programs - even long after our certificate expires are still signed and can be trusted.

    Remember that signatures rely on trust.  And not just trust, but an entire CHAIN of trust.  Certificates (what are used to generate and validate signatures) are issued based on a hierarchy.  In our example, we are at the bottom.  Our certificate is issued by someone ABOVE us - in our case, Entrust.  If you trust them, then if they say it's OK you can trust us.  If you do not trust them, the chain is broken.  Above them can be another certificate holder who vouches for Entrust (and possibly others) being trustworthy.  That can go on for quite some time until you reach the ROOT certificate.  If at any time someone revokes a certificate, every thing singed from that level DOWN is no longer trusted.  They are all what are known as 'fruit of a poisoned tree'.

    Windows comes with many (in my certificate store there are 77) 'Trusted' root certificates pre-installed.  That's why you don't have to explicitly tell Windows 'You can trust LOR's signature'.  Our certificate was issued by someone (Entrust) that can trace it's lineage up to a root certificate already installed in Windows and that certificate is trusted.  [FYI:  You can look at the certificate store on your computer, and you will find Entrust's root certificates]

    Now NOTHING stops me from creating my own root certificate and becoming my own CA (that is 'Certificate Authority').  I can certainly create and sign/vouch for other certificates in that chain.   The issue there is the certificate I created is not going to be part of Windows trusted certification authorities.  My signature is pretty much worthless.

    FYI:  There are times where self-signatures are a good thing, so don't dismiss them out of hand.  For example, your workplace may issue you a certificate that they generated to allow you to access their servers.  That is perfectly acceptable.   Only you can determine trust, so if YOU trust the company you got the certificate from (which I hope you do since they give you your pay check), use it.

    Which brings us to the real topic I want to discuss:  What about if you want to verify something was actually signed with a valid certificate that had a valid chain of trust at the time it actually WAS signed?  For example, our certificate expires in 2023.  But what about if it is 2024?  What stops me from changing the date on my computer to something in 2023 to generate a valid signature?  In 2024 can you still trust something that was signed in 2020 with a certificate the expires in 2023?

    That is where the 'counter-signature' comes into play.  When we sign our code one of the things we do is ask another trusted company to countersign - IE add some information to our signature that even we can't modify.  In many cases (like ours), this countersignature validates that we actually signed the file on the date we say we did.

    Sure, I can turn the clock back and sign a file.  BUT when the signing process asks for the countersignature things are not going to go right.  The first thing the countersigner is going to do is check that our certificate is valid.  For them it's 2024, our certificate expired in 2023. BZZZ.   It may countersign the file, but it will do so with a 2024 date and our certificate is invalid for that date - and no one (including windows) will trust it.

    So why countersign at all?  I signed 5.5.14 in 2020, with a valid certificate.  Let's say it is 2024, but I did NOT countersign the file.  The certificate I signed the file with is expired - and so it is invalid and should not be trusted.  With the counter signature however, you still CAN trust the file - The countersignature proves the file was signed while our certificate was in fact valid.    Even though that certificate is now expired, as long as you trust our counter-signer they will vouch for the fact that it was valid at the time of creation.

    In the example above, you can see the countersignature.  You can click on that and look at the details/etc.  You'll see it's chain of trust as well.

  5. On 12/19/2020 at 12:21 AM, Orville said:

    and there was a show on it that had 325 sequences on it, listed as S1FILE01 all the way to S1FILE325.

    I can't stop people from creating whatever they want on an SD card manually.  If it worked for you, then that was a bug that has now been fixed.  The official supported number of sequences for a show since the beginning has been 99.

  6. The limit has always been 99 since the first MP3 directors were created as far as I can tell.  I looked through the old code and see the references to 99 back into S1 - almost 20 years ago.

    I'm the one that has worked on that code since S2 (in everything from the Hardware Utility, Simple Show Builder, and now Hub) for every generation since the first.  I have worked on that code for 12 years now and it has never been anything but 99.  That goes all the way back to S2, so even if it was a change (and I doubt that it was and don't see where it ever could have been), it's at least 12 years old and would have included every generation of director produced after the very first one (and that includes the last 3 generations - mDMP3, the uMP3/MP3G3, and all the G4s).

    If I had the time, I could go further back and prove that it has always been 99.  I know the technical reasons why it's 99 and those reasons would apply all the way back to the very first MP3 director created.

    The 99 limit is NOT something new.  I know it's been that limit for at least the 12 years I have worked on that code, and am 99% sure it has been that way from the beginning. 

  7. The nor'easter that swept across the north east late yesterday and continuing onto this morning was only predicted to drop 3-6 inches of snow at our headquarters in Upstate NY.  As of 9AM this morning, the total is 2 feet and is still climbing.  

    LOR manufacturing, repairs, shipping, and phone support are all shut down for today.  UPS and FedEx have cancelled all service as well.

    The LOR Help Desk (the Ticket System) is still up and available should you need technical support.  

    123_1 (1).jpeg

  8.  

     

    Additionally:

    We have been getting MANY reports of SD cards made by other manufactures also having issues this year.  Some like the OP have cards that will work and then randomly just STOP working.  Or reset in the middle of a show.  Or work for days and then get stuck INITing (solid red on a mini director).

    There are only a few mfg of SD cards in the world.    Sandisk is one, Kingston is another.  There are possibly a few others.  EVERYONE ELSE just buys cards from one of these mfgs and then sticks their name on them.  Most frustrating is that you may have purchased "Best By Mike" SD cards last year and they worked great.  You purchase another "Best By Mike" SD this year and it does nothing but give you fits.  The first one may have been made by Kingston, the second by someone else - and "Best By Mike" bought from whichever one was cheaper (or available).

    I am NOT saying that Kingston is the best SD card and Sandisk is crow.  Sandisk makes quality SD cards.  We have worked extensively with Sandisk to get their cards to work with our directors.  For whatever reason the two of them don't like each other.  

  9. We suggest Kingston Technology 4GB to 32GB SDHC class 4 (or higher) memory cards because they're rated to work at -20 degrees. These can typically be found at your big-box stores or you can do a quick Internet search for them.  


    https://amzn.to/372QRR5
    https://amzn.to/373yriX


    SD or SDHC memory cards should be formatted as FAT16 or FAT32.  

    SDXC memory cards (typically 64GB and higher) will not work unless the device is partitioned so the first partition is formatted as FAT32. 

    We do NOT recommend any SanDisk SDHC memory cards. Many of our customers have reported issues making them work in Light-O-Rama ShowTime Directors.

    We do NOT recommend using class 2 memory cards.  Look for a 2 with a 'C' around it.  These are very slow cards and most have trouble keeping up with the demands from Light-O-Rama.

    image
    Stay away from Class 2 cards!

  10. Other than version number changes, there have been no other changes to the Sequence Editor in the last 4 years (or more).  The issue is outside the software and is most likely a video driver issue.

    Try playing with the opengl settings in the Sequence editor: http://www1.lightorama.com/downloads/4.4.14/help/advanced_opengl_settings.htm

     

    FYI:  I may or may not catch stuff posted here even if @ed to me.  If you are having issues the best thing to do is open a help desk ticket.

  11. False positives plague everyone in the software business, including us.  Recently we've seen multiple reports for both software and sequences from our sequence store causing false positive detections (looking at you, BitDefender).

    Obviously no program or sequence from us is going to have a virus or be a virus.  I go to great lengths to ensure that our build and sequence generation machines are clean and STAY clean.  My personal computers have never been infected, and the procedures I follow for LOR computers is MUCH MORE strict.  I hope to never be infected and I certainly never want to hear the words "LOR sent out an infected program".

    So if your AV program goes DING!  we can tell you that its a false positive and to simply whitelist the program, or to turn off your AV temporarily.

    But how about if you want to be absolutely SURE that nothing has happened between the time I created the program/sequence installer and the time you download it?  That is going to be the most likely place a virus gets onto something we distribute.  That's where our digital signature comes into play.  

    A true digital signature is impossible to forge (Wellllll...  a million years of straight computing with the worlds fastest computers to break our key could do it.  Close enough to impossible to be impossible).   It could be impersonated, but that is why we have certificates issued by trusted root certification authorities (in our case Entrust). 

    In order to sign things with our key you need a PHYSICAL piece of hardware that only I have, and when it is not in use it is kept under lock and key in a safe.

    Even if someone should break into the safe, disable Mojo Jojo, and steal my token they still need the password for it.  Should they steal the token, incapacitate Mojo, and someone gets the password, they still need our private key.  If they get all 3 (riiiiiight), these certification authorities can immediately revoke our certificate and Windows will complain.

    image.png

    Mojo Jojo protecting the LOR token

    How did we get from False Positives to Digital Signatures?  Your Anti-Virus program creates a score for every executable file.  Once that score goes over a certain threshold, the file is flagged as bad.  One of the criteria an Anti Virus program uses to score programs is the signature.  A program that is signed gets a better score than one that is not.  A program that is signed by a certificate issued by a trusted authority gets a much better score.  

    So having a signed file most of the time will get an anti virus program to leave us alone.  Sometimes (grrr BitDefender) that's not enough and it still flags the program.

    But how do you KNOW it's a false positive?  How can you trust what you got from us is GOOD?  Maybe our website was hacked and someone attached a virus to the installer.  Maybe you got the installer from your friend (bad idea) and he/she is infected.  Maybe some bad actor posted a link on some Facebook thing that looks like it downloads the software from our website, but actually downloads something from somewhere else that is bad.

    That is where that Digital Signature comes into play.  Before you just blindly allow the program through your AV program, double check that signature is still there and is authentic.    How?  Funny you should ask!   I just created a forum post about that.

  12. How to validate a Program or Sequence is not corrupted and came from us:

    Every EXE that you get from LOR (that has been created in the last 2-3 years) should have a digital signature. This signature, which cannot be forged or changed in any way, assures you that a file has come directly from us and has not been modified or tampered with.

    How to check a software download:

    Once you have downloaded our installer from our website (or have extracted the Sequence/MotionPak installer – see below), using Windows, find the file and RIGHT click it – then select PROPERTIES

    1.png
     

    Once you have selected Properties another window will show up:

    2.png

    Go to the ‘Digital Signatures' Tab

    3.png

    That is our signature. If the file was modified in some way, that signature will not be present. 
    If you highlight it and select Details:

    4.png

    At the top you will see ‘This digital signature is OK’. That should prove the file came from us. If you want to be 100% super-duper sure, press the ‘View Certificate’ button:

    5.png

    It will show that Entrust, a company to whom we pay a lot of money to prove we are who we are, vouches for this certificate and that it is valid. 

    We have to maintain our trust with Entrust to make sure our certificate remains valid. Should we fail, entrust can revoke our certificate and it will say our certificate is no longer valid.

    If any modifications are made to the file after it is signed the signature will no longer be valid and will be missing. Here I added one space to the end of the installer code - a minor change that should have no effect at all. But notice that there is no digital signature any longer:

    6.png


    All of our programs that are installed onto your computer are also signed. If you open where the programs were installed (which should be “\Program Files (x86)\Light O Rama”) you can right click on any of the applications in there and verify they are signed the same way. Signatures can also be found on our library files as they are also programs that can be run (.DLL and .OCX).


    All of these signatures verify that what you have is genuine LOR software that has not been modified.

    Sequences and MotionPak validation:

    Sequence and MotionPak installers are also signed, but they require 1 more step because they are in distributed in compressed ZIP folders. After you download the file, right click it and select Extract All


    7.png


    Just press OK and when extracted Windows should open a new window with the installer shown: If not, Use windows to go to the location the EXE was extracted to.

    8.png
    Now the same steps apply as above (right click, properties, digital signature…)

    One of the reasons for signing everything is that improves the 'reputation' of code. Virus scanning software likes to see that files are signed by a trusted authority - since that can prove exactly who signed it and that it is most likely not going to be a virus or other harmful software. However, some virus software will still occasionally flag our programs as a virus - something called a 'false positive'. If you get a warning about one of our programs, the first thing to do is check the signature. If it is there and correct, you are assured that it came from us, is not modified, and will be virus free. You can then disable your virus software temporarily or white-list the program in question. Please consult with the manufacturer of your anti-virus on how to do that.

     

    9.png

  13. At some point you have to draw a line on what is and is not supported.   We are trying to move away from S4 - S5 has been out long enough now that it is mature and will become the standard.

    Hub selection logic is going to be looked at in the future.

    G4 MP3 director manual is now available on our Documentation page.

  14. Can someone please answer this question for me:

    Is 19 LESS than 12 or MORE than 12?

    Of course the answer is MORE.  About 60% MORE.  As in, this has a 12 month warranty and you are mad because we won't replace it after 19 months.  

    I'm sure you hate it when something breaks just outside of a warranty.  We hate it too and generally if you have something break and it's 'technically' out of warranty, we are probably going to eat it and repair/replace it.

    But at some point you REALLY need to put a limit on things.  Some people think the limits don't apply to them (or that we are somehow selling inferior products) because they only lasted 19 months (when we only guarantee them for 12).  We can't control how often you use an item, or how you store it, etc.  The only reasonable thing we can do is offer a calendar month warranty - like almost every other company out there.

    This customer was partially correct.  Around here 12 isn't really 12.  But it's not 19 and is unreasonable for him to expect differently.  

     

  15. Today we released version 4.4.14 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release.  This release includes several bug fixes.

    During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows.  You should always be updating to the most current release to ensure you have these critical fixes and improvements.

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 4.4.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 4.4.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 4.4.14

    • Remove LORMP files from Simple PC Show within Hub
    • Fixed issue with Delete Button in Simple PC Show within Hub

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.  4.4.14 can be found towards the bottom of the page in the 'Past Versions'  section

    Thank You!

  16. We occasionally get false positives like this.  You can examine the file and if you see our signature on it, it's good and not a virus.

    The only thing that happens on the machine on which we create releases are releases.  We don't use it for anything else (limiting our exposure to catching something), and it is regularly scanned.

  17. Today we released version 4.4.12 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release.  This release includes several bug fixes.

    During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows.  You should always be updating to the most current release to ensure you have these critical fixes and improvements.

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 4.4.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 4.4.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 4.4.12

    • Fixed a potential hang when the Show Player plays a song with parentheses in the file name.
    • In the Hardware Utility, under some circumstances a firmware update or parameter update of a controller can cause it to hang/crash.
    • In the Show Editor, allow protected sequences to be selected for triggered shows.
    • In the Show Editor, the default tab is now the 'Musical' tab.
    • In LOR Hub, creating a simple PC show with 11 or more sequences could lead to corruption of the list of sequences to be run.

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.  4.4.12 can be found towards the bottom of the page in the 'Past Versions'  section

    Thank You!

  18. Today we released production version 5.5.16 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release. 

    There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12.  It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.16.

    During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows.  You should always be updating to the most current release to ensure you have these critical fixes and improvements.

    S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages.  S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing.  For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website.

    The latest S5 help can always be found online here:  http://www1.lightorama.com/downloads/5.5.14/help/

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 5.5.*.
    • ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

      On the other hand, if the email instead says...

    • Your license does not cover the latest version, 5.5.*.
    • ... then your license does not cover this version.  In that case, you have several options:

       

      Upgrading or Renewing Your License

      (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

      (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

      (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

      (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

      What's New in Version 5.5.16

    Bug fixes and improvements building on the release of 5.5.0.

    • In the Sequencer, background images are now stored internally with a maximum width and height of 2000 pixels, saving on memory and improving stability. The file used for the background image is not changed.
    • In the Sequencer, fixed a potential crash when opening Sequencer Preferences.
    • In the Sequencer, fixed a potential crash when saving a screen image from Preview Design or the Wiring View. You capture a screen image by clicking this icon: 
    • In the Sequencer, when assigning a different preview to a sequence, if a prop was archived as a result of the change, the prop's unique identifier in the original preview was mistakenly changed (affecting any other sequence associated with the original preview). Prop identifiers are used by the program internally, but are not visible to the user.
    • Fixed a potential hang when the Show Player plays a song with parentheses in the file name.
    • In the Hardware Utility, under some circumstances a firmware update or parameter update of a controller can cause it to hang/crash.
    • In the Show Editor, allow protected sequences to be selected for triggered shows.
    • In the Show Editor, the default tab is now the 'Musical' tab.
    • In LOR Hub, creating a simple PC show with 11 or more sequences could lead to corruption of the list of sequences to be run.

    FYI:  5.5.8, 5.5.10, and 5.5.12 had significant bugs in the Sequencer that could make it crash, and the hardware utility being unable to load stand alone sequences to controllers.  Users of those versions are asked to update immediately to 5.5.16

    5.5.0 contains numerous improvements to both the Sequencer and Superstar, as well as support for newer versions of the PixCon16 firmware and many bug fixes.   This is quite a large update,  please be sure to check 'What's New' in the help file for complete information.

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.

    Thank You!

  19. We don't know where to get parts for other mfgs Equipment

    I've had 4 separate people today ask me about pixel dangles for pixel strings not mfg by us.  Those same people get angry when we tell them they have to contact the mfg of the pixels.  (Hmmm... They could all actually be the same person using 4 different accounts to try to get different answers.  I should check that.  Some customers like to pull that one.)

    What you are trying to interface from is not manufactured by us so we have no clue what parts you need to connect them.  Connectors for pixels are NOT STANDARDIZED.  Even if they look the same, there can be differences in size, keying, etc.  We certainly don't stock every connector from every pixel manufacturer. 

    Even we put our own special spin on the connectors, using 4 pin ones for 5V and 3 pin ones for 12V (even though we only ever use 3 of the pins on EITHER).  The best I can do is point you at the manual for our controller and say 'those are the signals on each of the pins, ensure they match up with what the mfg of your pixels specified = connect the wires that way.

    I'm not sure why these people get angry other than they know they have 0% chance of ever hearing from the cheap Chinese mfg of their pixels.  I am more than happy to sell them things (that's how we make a living after all), so if I could I would! 

    If you had purchased everything from us, everything will fit together and you will not have these questions/issues.  If however you wanted to save a few dollars, be prepared to do the work.

  20. Today we released version 4.4.10 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release.  This release includes a single bug fix for loading stand-alone sequences to controllers.  

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 4.4.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 4.4.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 4.4.10

    Bug Fix: In many cases, attempting to load a stand alone sequence into a controller would fail.

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.  4.4.10 can be found towards the bottom of the page in the 'Past Versions'  section

    Thank You!

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