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DevMike

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Everything posted by DevMike

  1. On January 20th 2021, we reduced the prices of the SuperStar add-on for new purchases. As compensation for existing SuperStar license holders, we have extended to them a free upgrade to the next higher level of the SuperStar software. If you were an existing SuperStar license holder on or before the price change on January 20th, 2021 to take advantage of your free upgrade simply re-register your LOR software. Once you have re-registered your license will be upgraded. For more information on how to register, see http://www.lightorama.com/help/registering_light-o-rama.htm?zoom_highlightsub=regis
  2. Today we released version 4.4.16 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes several bug fixes. This release comprises bug fixes that were found during the 2020 season, and it is recommended that you update. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Sum
  3. Today we released production version 5.5.18 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12. It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.18. This release comprises many bug fixes that were found during the 2020 season, and it is recommended that you update. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you progr
  4. Additional date/time stuff: Recently Microsoft was posting about one of their certificates getting ready to expire in Windows and why you shouldn't delete it. That made me think that I should also say something about our counter-signatures and how our programs - even long after our certificate expires are still signed and can be trusted. Remember that signatures rely on trust. And not just trust, but an entire CHAIN of trust. Certificates (what are used to generate and validate signatures) are issued based on a hierarchy. In our example, we are at the bottom. Our certificate is
  5. I can't stop people from creating whatever they want on an SD card manually. If it worked for you, then that was a bug that has now been fixed. The official supported number of sequences for a show since the beginning has been 99.
  6. The limit has always been 99 since the first MP3 directors were created as far as I can tell. I looked through the old code and see the references to 99 back into S1 - almost 20 years ago. I'm the one that has worked on that code since S2 (in everything from the Hardware Utility, Simple Show Builder, and now Hub) for every generation since the first. I have worked on that code for 12 years now and it has never been anything but 99. That goes all the way back to S2, so even if it was a change (and I doubt that it was and don't see where it ever could have been), it's at least 12 years o
  7. Due to ongoing issues with yesterday's inclement weather, the LOR main site is once again closed. LOR manufacturing, repairs, shipping, and phone support are all shut down for today. UPS and FedEx have cancelled all service as well. The LOR Help Desk (the Ticket System) is still up and available should you need technical support.
  8. The nor'easter that swept across the north east late yesterday and continuing onto this morning was only predicted to drop 3-6 inches of snow at our headquarters in Upstate NY. As of 9AM this morning, the total is 2 feet and is still climbing. LOR manufacturing, repairs, shipping, and phone support are all shut down for today. UPS and FedEx have cancelled all service as well. The LOR Help Desk (the Ticket System) is still up and available should you need technical support.
  9. Additionally: We have been getting MANY reports of SD cards made by other manufactures also having issues this year. Some like the OP have cards that will work and then randomly just STOP working. Or reset in the middle of a show. Or work for days and then get stuck INITing (solid red on a mini director). There are only a few mfg of SD cards in the world. Sandisk is one, Kingston is another. There are possibly a few others. EVERYONE ELSE just buys cards from one of these mfgs and then sticks their name on them. Most frustrating is that you may have purchased "Best By Mike" S
  10. We suggest Kingston Technology 4GB to 32GB SDHC class 4 (or higher) memory cards because they're rated to work at -20 degrees. These can typically be found at your big-box stores or you can do a quick Internet search for them. https://amzn.to/372QRR5 https://amzn.to/373yriX SD or SDHC memory cards should be formatted as FAT16 or FAT32. SDXC memory cards (typically 64GB and higher) will not work unless the device is partitioned so the first partition is formatted as FAT32. We do NOT recommend any SanDisk SDHC memory cards. Many of our customers have reported issues making them work
  11. There is a current known issue with Hub and editing SD cards. Rather than use the edit function, please create new shows at this time until we have a chance to fix it. Thanks. Sorry for the inconvienence.
  12. This is not 100% correct. Singing Face MotionPaks will work with ADVANCED. Pixel Tree MotionPaks require PRO.
  13. Other than version number changes, there have been no other changes to the Sequence Editor in the last 4 years (or more). The issue is outside the software and is most likely a video driver issue. Try playing with the opengl settings in the Sequence editor: http://www1.lightorama.com/downloads/4.4.14/help/advanced_opengl_settings.htm FYI: I may or may not catch stuff posted here even if @ed to me. If you are having issues the best thing to do is open a help desk ticket.
  14. Your media file is most likely the cause. Open a help desk ticket and ask to be sent the instructions on how to change a file into a standard MP3.
  15. False positives plague everyone in the software business, including us. Recently we've seen multiple reports for both software and sequences from our sequence store causing false positive detections (looking at you, BitDefender). Obviously no program or sequence from us is going to have a virus or be a virus. I go to great lengths to ensure that our build and sequence generation machines are clean and STAY clean. My personal computers have never been infected, and the procedures I follow for LOR computers is MUCH MORE strict. I hope to never be infected and I certainly never want to h
  16. How to validate a Program or Sequence is not corrupted and came from us:Every EXE that you get from LOR (that has been created in the last 2-3 years) should have a digital signature. This signature, which cannot be forged or changed in any way, assures you that a file has come directly from us and has not been modified or tampered with.How to check a software download:Once you have downloaded our installer from our website (or have extracted the Sequence/MotionPak installer – see below), using Windows, find the file and RIGHT click it – then select PROPERTIES Once you have select
  17. At some point you have to draw a line on what is and is not supported. We are trying to move away from S4 - S5 has been out long enough now that it is mature and will become the standard. Hub selection logic is going to be looked at in the future. G4 MP3 director manual is now available on our Documentation page.
  18. Can someone please answer this question for me: Is 19 LESS than 12 or MORE than 12? Of course the answer is MORE. About 60% MORE. As in, this has a 12 month warranty and you are mad because we won't replace it after 19 months. I'm sure you hate it when something breaks just outside of a warranty. We hate it too and generally if you have something break and it's 'technically' out of warranty, we are probably going to eat it and repair/replace it. But at some point you REALLY need to put a limit on things. Some people think the limits don't apply to them (or that we are
  19. Today we released version 4.4.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes several bug fixes. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and improvements. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval pag
  20. We occasionally get false positives like this. You can examine the file and if you see our signature on it, it's good and not a virus. The only thing that happens on the machine on which we create releases are releases. We don't use it for anything else (limiting our exposure to catching something), and it is regularly scanned.
  21. Today we released version 4.4.12 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes several bug fixes. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and improvements. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval pag
  22. Today we released production version 5.5.16 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12. It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.16. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and impr
  23. We don't know where to get parts for other mfgs Equipment I've had 4 separate people today ask me about pixel dangles for pixel strings not mfg by us. Those same people get angry when we tell them they have to contact the mfg of the pixels. (Hmmm... They could all actually be the same person using 4 different accounts to try to get different answers. I should check that. Some customers like to pull that one.) What you are trying to interface from is not manufactured by us so we have no clue what parts you need to connect them. Connectors for pixels are NOT STANDARDIZED. Even if
  24. Today we released version 4.4.10 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes a single bug fix for loading stand-alone sequences to controllers. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your licens
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