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DevMike

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Everything posted by DevMike

  1. Your media file is most likely the cause. Open a help desk ticket and ask to be sent the instructions on how to change a file into a standard MP3.
  2. False positives plague everyone in the software business, including us. Recently we've seen multiple reports for both software and sequences from our sequence store causing false positive detections (looking at you, BitDefender). Obviously no program or sequence from us is going to have a virus or be a virus. I go to great lengths to ensure that our build and sequence generation machines are clean and STAY clean. My personal computers have never been infected, and the procedures I follow for LOR computers is MUCH MORE strict. I hope to never be infected and I certainly never want to h
  3. How to validate a Program or Sequence is not corrupted and came from us:Every EXE that you get from LOR (that has been created in the last 2-3 years) should have a digital signature. This signature, which cannot be forged or changed in any way, assures you that a file has come directly from us and has not been modified or tampered with.How to check a software download:Once you have downloaded our installer from our website (or have extracted the Sequence/MotionPak installer – see below), using Windows, find the file and RIGHT click it – then select PROPERTIES Once you have select
  4. At some point you have to draw a line on what is and is not supported. We are trying to move away from S4 - S5 has been out long enough now that it is mature and will become the standard. Hub selection logic is going to be looked at in the future. G4 MP3 director manual is now available on our Documentation page.
  5. Can someone please answer this question for me: Is 19 LESS than 12 or MORE than 12? Of course the answer is MORE. About 60% MORE. As in, this has a 12 month warranty and you are mad because we won't replace it after 19 months. I'm sure you hate it when something breaks just outside of a warranty. We hate it too and generally if you have something break and it's 'technically' out of warranty, we are probably going to eat it and repair/replace it. But at some point you REALLY need to put a limit on things. Some people think the limits don't apply to them (or that we are
  6. Today we released version 4.4.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes several bug fixes. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and improvements. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval pag
  7. We occasionally get false positives like this. You can examine the file and if you see our signature on it, it's good and not a virus. The only thing that happens on the machine on which we create releases are releases. We don't use it for anything else (limiting our exposure to catching something), and it is regularly scanned.
  8. Today we released version 4.4.12 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes several bug fixes. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and improvements. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval pag
  9. Today we released production version 5.5.16 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12. It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.16. During this time of year we refrain from making major changes to the software and only release bug fixes and stability improvements for running shows. You should always be updating to the most current release to ensure you have these critical fixes and impr
  10. We don't know where to get parts for other mfgs Equipment I've had 4 separate people today ask me about pixel dangles for pixel strings not mfg by us. Those same people get angry when we tell them they have to contact the mfg of the pixels. (Hmmm... They could all actually be the same person using 4 different accounts to try to get different answers. I should check that. Some customers like to pull that one.) What you are trying to interface from is not manufactured by us so we have no clue what parts you need to connect them. Connectors for pixels are NOT STANDARDIZED. Even if
  11. Today we released version 4.4.10 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes a single bug fix for loading stand-alone sequences to controllers. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your licens
  12. Today we released production version 5.5.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There have been several critical bugs discovered in versions 5.5.8,5.5.10, and 5.5.12. It is recommended that if you are using any of these versions that you immediately upgrade to 5.5.14. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and
  13. Time for the 2020 reminder-> Please remember if you are in the USA: The FCC places STRICT controls on the power output of unlicensed part 15 (what you are doing) operations. Other countries have similar laws that you should learn about outside of the USA. The WHT as supplied by LOR is the highest power allowed by the FCC in the United States. Anything more than that subjects you to possible fines and other civil penalties. The 'Men in Black' have visited several Christmas displays in previous years that were over the power limits. (Perspective: people are u
  14. Connect MP3 director to USB adapter and power on no SD card. Goto MP3 tab of HWU Version is shown in the bottom right. Should be true for ALL directors.
  15. Today we released version 4.4.8 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes various bug fixes and updates to support Pixie Link. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the late
  16. Today we released production version 5.5.12 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. There is a significant bug in 5.5.8 that could cause the sequencer to crash. If you have previously installed 5.5.8, you should immediately install 5.5.12 to correct the error. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new aut
  17. We have closely monitored the Help Desk system for the last week, and are reasonably sure things are back to normal. Again, if you expected to hear from us and haven't, please reach out While we did our best to find tickets that could have been missed, we can not be sure if we found all of them. Replying to any eMail you received from our help desk (or logging in directly and making an update) will re-open your ticket and put it back on someone's queue who will help.
  18. The main Light O Rama office in Glenn's Falls is experiencing a power outage at this time. Power is not expected to be back on until after normal business hours. The power outage will affect Shipping (no orders will be shipped today), phone support, and repairs. If you need to contact us, please use our Help Desk System. The Help Desk System is up and running as normal. We apologize for any inconvenience.
  19. While we don't 'transfer' licenses, I am sure there is something we can do. Please open a help desk ticket with the name and/or eMail of the person who originally purchased the equipment and license. From there I can do some sleuthing and see what we can do for you. You can ask to have the ticket assigned to Mike.
  20. If you created this 'Runs Anytime Powered' show as some show other than #1, then any show before it that is set to run scheduled is going to take preference and put the MP3 director into WAIT.
  21. No, sorry. One at a time. If you have multiple fixtures, and those fixtures are all part of a prop, you can go into prop mode and move all the fixtures associated with it at once. But there is no way to select multiple fixtures or props at the same time.
  22. I'm glad my guide helped out :) I know I've said this before (probably not to you), but it is impossible for us to give a configuration step by step that will make the PixCon work AND work with a customer's network. Many users (not you) will say 'Just tell me how to make it work!' and we have to tell them 'We can't, it is your network, we don't know how you configured it'. We admit it - the PixCon is a very hard board to get working simply because it is a professional level board. Since it is a pro board it is extremely flexible in how it can be (and SHOULD BE) configured. It is
  23. WAIT always indicates that an MP3 director has fully booted, has read the show SD card, and has determined that a scheduled show is next to run, and is not yet running that show. That is to say the time on the MP3 director is not between the start and end times programed for the show. That means it is WAITing for the correct time to start playing. If you incorrectly programmed dates/times for a show to run, or did not properly set the date and time on the MP3 director you won't get the results you are expecting. For example, if you programmed a show to start at 8PM, and it really is 8P
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