Don's post in Anyone with Superstar who can export a SUP to a DMX-ready LMS was marked as the answer
Simple. You need a license to export from Superstar. Someone else did it for him, instead of him buying a license.
You can purchase a superstar license and it will work with any version up to your license level shown in your license status. You don't have to upgrade to a newer version. You can run an older version of software after purchasing the SS license.
Don's post in Serial Port Error Message was marked as the answer
Do you have the USB adapter connected when you open the HWU? If not, then you will get this message every time. Just ignore it and continue.
If you do have the USB connected, then you will want to make sure it is using the correct COM port. Click the Auto Configure to get started. It will walk you through the steps.