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Frank Bolton

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Everything posted by Frank Bolton

  1. I received a new box from LOR today with a 2nd generator pixie 8 controller and power supply. I set the dip switches and hooked everything up. I ran my test sequence and the unit works perfectly. I didn't even look at the new controller with the hardware utility. Maybe updating the firmware would have worked. Love the Smokies!!
  2. I have to add that i tried the reboot method and setting the color to the first one that came up but the colors seemed to shift on me. I went through the 6 options at least three times. No matter what order i chose, the red an blue swapped. I contacted the LOR help desk and they said that the controllers from gen 1 and Gen 2 on the pixie 8's were different and they are sending me a whole new controller. I asked what difference that would make because the new board in the controller is not working now and it must be something in the setup but they insist it will correct the issue. I think maybe the cords are wired differently. I will let you know if the problem is solved Monday night. For now, I have blue Christmas balls and red snowflakes. Thanks for your help.
  3. I received a 2nd generation pixie 8 replacement board because of a power supply failure. my red and blue channels are mixed up and no matter what I do I cannot get them right. I tried all six combinations of RGB and they are all wrong. I used the dip switches to set the unit ID and everything is good except the colors. I have submitted a help ticket but do you have any suggestions in the mean time?
  4. I just wanted to let everybody know, I have identified a bad board as my last problem. I had thought there may be a software glitch with networking in S5 but every problem turned out to be hardware
  5. No, It appears the the two of my 16 channel controller had the cat5 cable jack damaged when I tripped over the wire. So that problem is identified. Still troubleshooting the mini pixel tree. I don't see any network light at all.
  6. Thanks, I was able to hook up a phone line to the third jack and get my 16 channel controllers working. I still cannot see all of them in the HU but they are working. Pixie tree still not working but it's starting to rain. I will follow this conversation in case LOR helps you out.
  7. I am getting a blinking network light for 10 seconds then holds solid for about 10 seconds. Has anybody heard of network issues with S5
  8. Thanks guys, i do have all of my 16 channel controllers on separate networks from the Pixie and CCR controllers. I am going to go back and swap the first box and see if that solves the problem.
  9. I read above that some of the 2nd gen controllers won't work with the third. Is that an upgrade that just happened. I am now running S5 and my networks are not working. correct. I have 10 - 16 channel controllers but the HU only recognizes the first one and it is a CTB16D Ver 4.01, the next one in line was a CTB16PC V1 that could not maintain a good network connection so i change it with a controller that is only a year old (it has a green network light). This has an intermittent network connection. and and the third controller now has not network connection. Any clues Maybe firmware upgrades? Any help is appreciated. I also have a 16 channel mini pixel tree that is not registering.
  10. Is there a tutorial for using the timings in superstar? I usually use the tapper wizard and have one mark for each beat. When I use the one in superstar I get multiple lines of different colors and they don't seem to match up with that well with the song. Is the start of the line the beat? Why multiple colors? What are the spaces for?
  11. Has anyone had any success importing timings from S5 into Superstar? I am trying to import using the superstar import timing function but nothing transfers. I have tried transferring from the loredit file as well as the play file.
  12. Did you ever find the solution to this problem? S5 was able to save the preview that I had been using for most of my previews, but all of the other ones are gone right after windows 10 update.
  13. Brian, Thanks for figuring that out. I will just avoid the & symbol. I remember way back when DOS didn't like special characters in file names.
  14. I did open up the file with word and there were 1070 pages so I gave up on that. So I deleted every effect and the fault still came up. The problem turned out to be a image that I was using with an image action. So even when i deleted the image action, the image was still attached to the sequence and caused the problem. I deleted the image action and then the image in the original file and the import worked fine. I will have to redo that small section of the sequence but no big deal. Thanks for your help.
  15. I encountered a new problem importing and SS sequence into superstar. (I have done six successfully)The import failed because of an unexpected token Line 54783. I have attached a screen shot. I assume that this means there is a problem with the sequence. I created a new SS sequence and copied all of the effects and got the same line number. I then deleted a couple of effects and the line number changed. I have deleted effects at the beginning, middle and end of the sequence in the hope that this would help me find which effect was bad. But nothing made any sense. Has anybody seen this? Can anyone suggest a way to find the bad effect. I guess tomorrow I will delete one effect at a time and see what happens.
  16. Alan, I went back and deleted everything I imported with the exception of the individual props - no groups and then started your video. What I found was that the gutter props imported wrong even from the ones you fixed - I think. So i changed them from matrix rectangle and bulbs to lines unconnected. I even had a universe get switched. Once I got that fixed I followed your video to make the groups and how they are arranged and it worked. I didn't even have to copy and paste any effects. I just selected import superstar effect and then when the SS box came up I opened my sequence and then closed it and the SS sequence was imported into S5. It looks like the prop setup is the most important part of this. Thanks. As I said earlier, I have a 12 X 50 CCR tree and a 16X25 mini pixel tree. The 12X50 ccr tree has sequences from SS that were imported as shown below. I have also imported some of them as sub-sequences. it looks like you recommend making all new sequences in S5. Do you reccommend that I make all new S5 sequences and then import the SS sequences. Again thanks for your help, I would never have figured this out on my own.
  17. Alan, So i imported the large group that you created into the preview and then in the sequence i imported the group and then when I tried to import using the sequence from superstar, it said superstar failed to run. I tried several times rebooting S5 and SS but got the same result. So i rebooted my computer. then the first time i tried to load, the superstar came up with the layout shown in the first picture. so i tried changing the group layout (horizontal) and i just got one straight line. so i went back to the original setup and now i am getting the hatched lines shown in picture two and i cannot insert superstar effects. Do I have to insert a motion row for the superstar effects? I have a pro license and i checked when i downloaded S5 and it said i was good.
  18. Alan, I have tried exporting the props and groups that you have made and then importing them into one of my existing non superstar sequences and that just isn't working. Since I already have arches in my S5 sequence I had to rename the ones for the fence "FArches" but when I import them they still get confused with the regular arch. The other glitch is that I create the props in the preview and then when I insert the Preview props, the sequence grid is all hatchmarked and I cannot change it so that must be wrong somehow. Was importing your props what you intended or should I just import the "real visualization" and then create the groups. Basically follow your video from start to finish but inside my preview with the rest of the props. I can't believe this wouldn't be simpler. If LOR is not paying they should because without your help I would have already gone back to S4. Thanks
  19. Alan, That was a great video. I appreciate all of the time you put into it. Please don't take it down because I will need it for reference. I thought i tried most of the things that you did but I must have mis-matched things along the way. I got the preview that you sent me last week to work. (I originally downloaded from the email that I get when there is a new post. That was only an xml link and it didn't do anything) I must have sent you the wrong audio because I noticed the timing was off so I found the correct audio. I was also able to use the method of importing that you showed in an earlier video. It worked just fine. Next I will export the prop files that you made and then import them into my other files. Thanks again for your help. Maybe someday i could pay you back somehow. Frank
  20. Alan, thanks for the video that did explain a lot but I still have not resolved my issue. I have added my prop to the preview from a visualization file and then created a group with all of those props. Then I insert the preview group into the S5 sequence. If i try to add the superstar effect at this point i only get the first prop. So then i add a motion effect row. (At the top it says 50 X 11) then when i try to import the superstar sequence I get the attached S5 assigned grid which does not match my grid. The main reason for this i think is that i have seven DMX CCRs. The first one is broken down into two arches, the second one is broken down into two arches. the third is one element, the fourth is one element, the fifth is one element, the sixth is broken down into two elements and the 7th is broken down into two elements. So instead of saying 50 X 11 in the motion effect dialogue box it should say - 50 X 4,150 X 3 and 50 X 4. I have about 10 sequences all in superstar and i don't really want to recreate them all on a new grid but i am begginning to worry. Everything does seem to work properly with motion effects and the other S5 stuff - it's just these grids i cant get to match. Any help you can give would be appreciated.
  21. Alan, Thanks for replying, I didn't see a link to the video. I can understand why they have to match, I just can't figure out how to make it match. Last night I had the preview in superstar match the preview in S5 but the grid didn't match so it didn't work. and now i can't get back to that point. Please post the link that you mentioned and maybe it will help me figure out how to make the grid match the previews. thanks again
  22. I have rgb lights that that go along my fence and roof line. I have each string as a separate row in my S5 preview. When i import the sequence from superstar as instructed above, nothing happens. If i add motion effects they work fine. I know i am missing something but I just cant see it. Do i Have to make all of my seven lines into a group and then import?
  23. OK, Run as administrator solved that.
  24. I installed 5.0.16 today but when I went to run it I got a "Clipboards cannot be accessed" error message and the program did not load. I found the clipboards file in the sequence folder and moved it out and under LOR. I tried to run it again and got the "Common Data" cannot be found error message. I was unable to find that file. Is there a simple fix to this? Do I have to recreate the folder structure? Can you tell me what the folder should look like. I am running Windows 10 and have a pro license. I have reinstalled S4.3.26 Everything looks OK. I am hoping to get an early start so I have some hair left by December. Thanks
  25. I may have misled you. You change controller in sequence editor by opening up the sequence and then going under tools and bring up Channel configuration. Under that you will see change controller. You don't need to do them all individually.
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