Zerzie Posted December 3, 2009 Share Posted December 3, 2009 I have had 2 -16 channel controllers now for 3 years. I bought a new computer this year Windows XP. I have connected the controllers and they are communicating with the computer. I can manipulate the lights from each controller in the hardware mode. But when I tried to run my old sequence in the software it will not work. So I downloaded the updated software but I am still having the same problem. It looks like I need to pay for the new software but I don't have my old e-mail account. Is there anyway to make my controllers work on the old software. If not how to I buy the new one. Link to comment Share on other sites More sharing options...
bob Posted December 3, 2009 Share Posted December 3, 2009 Well, first, what problem occurs that makes it not work?Second, assuming that you previously purchased your copy of LOR 1 (including if you got a copy of it as part of a package deal), you don't have to buy a copy of LOR 2. A free LOR 2 license has been created for you. Normally, you would retrieve it by entering your email address into the following web page:http://lightorama.com/licenseRetrieval.htmlBut since you don't have that old email address anymore, you should instead contact LOR customer support. Their contact info is at the bottom of the page:http://www.lightorama.com/support.htmlThey will get you up and running with your license. There's no need to purchase the software again. Link to comment Share on other sites More sharing options...
Zerzie Posted December 4, 2009 Author Share Posted December 4, 2009 Got the new software up and running and problem solved.Thanks Link to comment Share on other sites More sharing options...
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