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bob

Installer Problem: The feature you are trying to use is on a network resource that is unavailable

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NOTE: The "Windows Installer CleanUp Utility" mentioned in this post is no longer available at the link in this post. Please read the rest of the thread for alternate download locations and alternate suggestions.

Sometimes, after installation, when you try to start a program such as the Sequence Editor, the program will not start, and instead a message will pop up, saying:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'Light-O-Rama.msi' in the box below.

This typically is because Windows is confused about what is, and what is not, installed. For situations like this, Microsoft has made a tool called the "Windows Installer CleanUp Utility". It can be found, along with directions, at the following location:

http://support.microsoft.com/kb/290301

Please refer to that page for how to use the Windows Installer CleanUp Utility, but here's the basic idea:

(1) Download the installer for the Windows Installer CleanUp Utility from that web page.

(2) Close all of your running programs, especially LOR programs (if any are running), including not just things like the Sequence Editor, but also the LOR Control Panel (the light bulb icon in your computer's system tray).

(3) Run the installer for the Windows Installer CleanUp Utility.

(4) After it installs, run the Windows Installer CleanUp Utility itself.

(5) It will present you with a list of installed programs. Select any and all "Light-O-Rama" programs, and tell it to clean them up.

(6) Close the Windows Installer CleanUp Utility.

 

(7) Reboot.


(8) Reinstall Light-O-Rama.

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I had all the fore mentioned problems. What I did to get LOR to work was to delete everything LOR and start from scratch. I also ran LOR registry wipe and windows install clean up program. When my computer was empty of LOR, I down loaded LOR 2.5.6 and followed the instructions and now I'am a happy guy, it all works so far.:)

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I have removed a reply from this thread, which seems to be regarding a different installation issue, and moved it to its own thread in the LOR 2 forum. I will send a PM to the person who posted it momentarily, so that he or she knows where to find it.

Please limit replies to threads in the "Troubleshooting FAQs" section to those specifically related to the problem that the thread is about, so as to keep the thread concise and helpful for its specific problem. Thanks!

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Ok, I have windows 7 on a new computer, and until I install update 2.7.6 everything works. After installing update 2.7.6 I get thew can not find light-o-rama.msi file. I have uninstalled and re-installed 3 times and the same thing happens. The windows link to windows clean up, on longer is avalable. Now hat do I do.

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Guest guest

The WICU is available on the internet, just do a google. Worst case, PM me and will send a copy.

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Deleted and installed 3 times, still can not find light-o-rama.msi. even used the windows clener program. Is this upgrade 2.7.6 useable with windows 7.

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Although, so far LOR has not come out and officially support Windows 7. The software will run on windows 7 with no issues. I have it on my laptop and had no install issues.

Chuck

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May I suggest you download the 2.7.6 software again see if that copy works on installation.

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Now that Microsoft no longer publishes the Windows Installer Cleanup Utility, perhaps another option to try would be some sort of third party uninstaller.

Here are a couple that seem to be popular (I have never used either of them for any purpose, and cannot vouch for them):

Revo Uninstaller
http://www.revouninstaller.com/index.html

Glary Utilities
http://www.glarysoft.com/products/utilities/glary-utilities/

Also, I've seen some people having problems similar to this (with software other than LOR's software) getting suggestions to also try a registry cleaner. The following one seems popular (again, I have never used it and cannot vouch for it):

CCleaner
http://www.piriform.com/ccleaner

Finally, the Windows Installer CleanUp Utility was apparently just a user-friendly wrapper for another tool from Microsoft, called "msizap". Msizap is still published. It does not look like it is even remotely user-friendly, but if you're adventurous and/or technically adept, you might want to give it a shot (again, I have never used it and cannot vouch for it):

Msizap
http://msdn.microsoft.com/en-us/library/aa370523%28VS.85%29.aspx

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Thank you so vwry much Bob, I now have LOR 2.7.6 up and running. Thanks again.

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Steve Constantino wrote:

None of them are working for me. Any ideas?

Steve


Are you getting the "Network Resource is Unavailable" error when you run the installer?

Are you upgrading one version to another (Which versions?)?

What steps have you taken at this point?

Dan

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I am running windows 2000 on my LOR pc. I went to upgrade to 2.8.12 from 2.8.10 and I got an error message saying network resource is unavailable. I tried it a few times and the same thing. So I tried to uninstall LOR would not uninstall. I tried to run all the different programs that Bob suggested but none of them would work. I deleted anything LOR in the registry that I could find. But it sill wouldn't uninstall. I must be missing something.

Also I upgrade LOR on my laptop running windows 7 and it worked fine.

Thanks,

Steve

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I fixed this problem on mine after fighting it for 2 days. here is what I had:



1) Had to reload windows, so when I tried loading LOR2 is gave the the continual installer error.



2) Tried wiping it several times with no luck.



3) The errors were as follows)



A) Event Id: 11729: Product: Light-O-Rama -- Configuration failed.

:) Event Id: 1004, Detection of product '{E744BFEA-E027-441E-83A2-36202F661E31}', feature 'Light_O_Rama_Files', component '{5617BF49-9195-4C35-B9AD-F8D165DE25BB}' failed. The resource 'C:WINDOWSWinSxSx86_Microsoft.MSXML2R_6bd6b9abf345378f_4.1.0.0_x-ww_29c3ad6amsxml4r.dll' does not exist.

C) Event Id 1001: Detection of product '{E744BFEA-E027-441E-83A2-36202F661E31}', feature 'Light_O_Rama_Files' failed during request for component '{6166E50E-1A15-453A-A8FA-A45B4C6AF07A}'

Notice in B, the the msxml4r.dll file, this is what threw me. The original file in windows it msxml4.dll (no r). Each time it was missing during install and I would copy and paste the original (with no r) and it would fail, after adding the r, worked fine.



Hope this saves someone some time.



Jim Hendrix

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One user who had this problem recently reports that it was fixed by:

(1) Turning off UAC, and

(2) Running a third-party tool called MRU-Blaster.

If the user turns UAC back on, the problem comes back.

UAC is "User Account Control", which is the feature in newer versions of Windows that makes things like this happen:

Windows_7_UAC.png

For more information on UAC:

http://en.wikipedia.org/wiki/User_Account_Control

MRU-Blaster does several things, but I'm guessing from its description that perhaps this is the applicable portion:

MRU-Blaster safely, efficiently, and rapidly handles cleaning up tens of thousands of "usage tracks" and other remnants that most programs leave behind.

These remnants aren't just a potential privacy concern - they can clog up your registry, and take up valuable space on your hard drive.

Windows as well as most third-party programs are culprits. And MRU-Blaster can detect and remove over 30,000 different MRUs and usage tracks.

MRU-Blaster:

http://www.javacoolsoftware.com/mrublaster.html

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This sticky saved my sanity. I was freeking out when I was getting the error. the cleanup utility worked great. All my sequences are good to, even though I know have them backed up on cd, external hard drive, and flash drives. I really did not want to lose any of them.

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I love that I can go online at 10pm on a weekend and get my problems resolved. I've been running version 2.1.6 and since I haven't been very active on the forums didn't realize there was an upgrade available until I went to a Mini-PLUS today. I tried updating to the newest 2.9.4 and had the same problems mentioned. After running a utility cleanup, I still had the problem with a missing .msi file as mentioned in this thread. I had to remove that upgrade and went with the 2.8.12 and was able to complete download and open up my sequence editor. There was one windows .dll file it had an issue with, but it seems to be ignoring that. I'm really excited to play with the Chase feature I learned about today.

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Thanks Bob will try that as soon as I get home today.

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I am getting the same error and I cant get the new microsoft fix that Bob posted to work. I am trying to update software on my show computer that runs windows 98SE and is not connected to the internet. any help?

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