TitusCarnathan Posted September 30, 2019 Share Posted September 30, 2019 (edited) Is there something going on with the help desk because my question about my 9 failed pixel strings I got from LOR disappeared it was help desk ticket #719009 I submitted it last night it was in my helpdesk account last night and today it's gone. no replies in my email or anything. Edited September 30, 2019 by TitusCarnathan Link to comment Share on other sites More sharing options...
Mr. P Posted September 30, 2019 Share Posted September 30, 2019 14 minutes ago, TitusCarnathan said: Is there something going on with the help desk because my question about my 9 failed pixel strings I got from LOR disappeared it was help desk ticket #719009 I submitted it last night it was in my helpdesk account last night and today it's gone. no replies in my email or anything. PM DevMike with your ticket #, he should be able to look it up for you. Link to comment Share on other sites More sharing options...
Don Posted September 30, 2019 Share Posted September 30, 2019 Check your spam folder. It was replied to. Link to comment Share on other sites More sharing options...
TitusCarnathan Posted September 30, 2019 Author Share Posted September 30, 2019 6 minutes ago, Don said: Check your spam folder. It was replied to. I'm working with mike sent him a PM and he had me submit a new one. That ticket number in question is indeed missing. I can't see it when I log onto the helpdesk page, only ticket there was the one I submitted last month which was solved. And nothing is in the email folders. There was a second ticket that I told them to cancel because I put the wrong address in there for email (accidently mixed my work and personal address together work email for the first half of the address but accidently got the server part wrong which is an address I don't have access to) which i corrected in the 719009 ticket I mentioned to cancel the other one out unless someone deleted the wrong ticket. Link to comment Share on other sites More sharing options...
Don Posted September 30, 2019 Share Posted September 30, 2019 (edited) Hey @DevMike Look in the Closed tickets. You'll see Dan's reply. It's there. Edited September 30, 2019 by Don Link to comment Share on other sites More sharing options...
LOR Staff Posted September 30, 2019 Share Posted September 30, 2019 In his PM to me , he typoed the ticket as 709009. That was what I checked. I'll make sure Dan knows about 719009 then. Link to comment Share on other sites More sharing options...
TitusCarnathan Posted September 30, 2019 Author Share Posted September 30, 2019 1 minute ago, DevMike said: In his PM to me , he typoed the ticket as 709009. That was what I checked. I'll make sure Dan knows about 719009 then. Yeah I still can't see any of that on my end even under the closed ticket side. Link to comment Share on other sites More sharing options...
TitusCarnathan Posted September 30, 2019 Author Share Posted September 30, 2019 Sorry Mike it's 719009 Link to comment Share on other sites More sharing options...
LOR Staff Posted September 30, 2019 Share Posted September 30, 2019 I don't see a 719009 either.... I do see where you have 2 tickets (neither ending in 009). I'll use the new one to get you replacements. Just leave the other one closed please. Link to comment Share on other sites More sharing options...
TitusCarnathan Posted September 30, 2019 Author Share Posted September 30, 2019 Thanks. Link to comment Share on other sites More sharing options...
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