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grillhappy

Closing a Ticket in Help Desk

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I have four different Tickets that are open in the LOR Help Desk.  For several of these, to which the LOR Help Desk people have not yet addressed, I have already found answers.  I would like to close these Tickets, but as long as the Help Desk has not yet responded, they are considered OPEN.  Can I close these Tickets myself?  How?

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I don't see 4 tickets from the same person that haven't been answered.

In fact, as of this moment, all tickets in the queue have at least had the initial response, and assigned to someone. Are you saying they haven't responded? Or that they've responded but you found the answer?

If they responded and you found the answer, just reply to the ticket and ask that the ticket be closed.

If they haven't responded ... check your spam filters. As of this moment, all tickets in the queue have at least had the initial response.

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