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Believe

Pixie2D CCP setup

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33 minutes ago, Believe said:

How do I know what level of firmware I currently have installed? 

In the HU when you hit refresh and it searches for controllers, the controller pops up with the firmware version.

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Tks Mr. P the CMB24D & CTB16PCg3 are at the most current levels. The Pixie2 is at the current level as well however there is an * next to the next level up 1.04 that says it requires Showtime designer pixels. I don't believe I have them but I do have CCR smart pixels with controller. If you scroll up the list you will see CCR with controller listed. How do I determine what level of firmware is installed for the CCR's?

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6 minutes ago, Believe said:

Tks Mr. P the CMB24D & CTB16PCg3 are at the most current levels. The Pixie2 is at the current level as well however there is an * next to the next level up 1.04 that says it requires Showtime designer pixels. I don't believe I have them but I do have CCR smart pixels with controller. If you scroll up the list you will see CCR with controller listed. How do I determine what level of firmware is installed for the CCR's?

The Showtime Designer Pixels is actually not the lights but it is the new S5.

So it appears if you have S5 you would need the firmware update for full control of all the features.

As far as what controller you have, if you purchased the ccr kit with the lights you probably need the firmware. According to what it says in the  ( ).

However, I would look at your invoice. I know the CCR's are pixie2's but also the lights that come with them also have updates so it could change the system model #.

If you don't know the best way is to submit a ticket to ensure. I would hate to cost you a couple hundred dollars. Never install firmware update unless you are sure. If LOR tells you to install and their is a problem , its not your fault and they will/ should replace.

JR

Edited by dibblejr

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according to my software upgrade I purchased last year, I purchased the upgrade to S4 Software. Does that require the firmware update?

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17 minutes ago, Believe said:

according to my software upgrade I purchased last year, I purchased the upgrade to S4 Software. Does that require the firmware update?

They are completely different.

Firmware updates are for the hardware - controllers and lights. As above, I recommend asking LOR on the update or risk bricking the controller.

Nothing to do with your license. If your license level on your profile is correct your software level is good for the ccr's.

JR

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My  invoice says (NEW CCR +) Cosmic Color Controller II with 2 CCR-II Ribbons. I have reopened a ticked to get verification on software and what firmware Ver is required for the items I purchased.

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The reply from LOR support said Version 1.04 for Cosmic Color Controller II / Pixie2 is now available ... 

i assume they are suggesting I download it? 

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I bought my Pixie II about a month ago and updated to 1.04 without issue.

One of my ribbons was bad, but that's another issue.

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I completed the download however when I refresh in HU the device comes up as 03- Unknown Device ???

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7 minutes ago, Believe said:

I completed the download however when I refresh in HU the device comes up as 03- Unknown Device ???

That's because v1.04 requires Showtime Designer Pixels hence the * beside it. You will need to upgrade to the most current version of S4 or go to S5

From the firmware page:

*PixieXXD firmware 1.04 and higher requires ShowTime Designer Pixels (aka: s5) or ShowTime Designer Classic 4.3.34 or higher for full compatibility. 
Edited by Mr. P
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Tks Mr. P,  I completed the software download to S4 4.4.0 . When I open HU and refresh all units are identified properly.  The Unknown device ????  Has disappeared. However, once I refesh and close HU and open a sequence all of the red lights on the controllers start blinking. I assume communication has been lost. 

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12 minutes ago, Believe said:

Tks Mr. P,  I completed the software download to S4 4.4.0 . When I open HU and refresh all units are identified properly.  The Unknown device ????  Has disappeared. However, once I refesh and close HU and open a sequence all of the red lights on the controllers start blinking. I assume communication has been lost. 

Make sure you close the HU down before you open SE. When the HU opens it grabs the comm port and it must release it before SE opens and tries to grab it. Only one program at a time can use the comm port so ensure HU is shut down and the lights start flashing then open SE, give it a few seconds then SE should grab the comm port and the lights should go solid again.

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You are correct and I should have know that since you explained that before.  So everything is working "normally" again however, the Pixie2 LED's continue to light as described before. At this point, I think it's my sequence and I need to follow dibblejr's advice and create a test sequence. I will give that a try and let you know the results. In the meantime, any thoughts and all thoughts are greatly appreciated. 

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1 hour ago, Believe said:

You are correct and I should have know that since you explained that before.  So everything is working "normally" again however, the Pixie2 LED's continue to light as described before. At this point, I think it's my sequence and I need to follow dibblejr's advice and create a test sequence. I will give that a try and let you know the results. In the meantime, any thoughts and all thoughts are greatly appreciated. 

Does the pixie 2 have dip switches?

Check the HU and ensure the Unit ID is the same as what you assigned. I am thinking your assignment didn't work and if you have a Unit ID already assigned to Unit 1 and the sequence you are using has a Unit 1 it is actually playing the Unit 1 part of the sequence.

Sorry I do not recall if the pixie 2 has dip switches. So many to keep up with however you being S4 makes it so much easier for me to assist you.

*** Answered my own question about the pixie2 and dip switches. They do have dip switches so you need to open the box and ensure all dip switches are in the same "off" position. Normally LOR send the controllers configured as Unit 1. The #8 dip switch is probably set to "on". If so turn it off and close the box.

JR

Edited by dibblejr

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Yes, the dip switches are all in the off position. I thought the new motionpak sequences would support CCD's but according to LOR the first motionpaks are only going to support singing faces. So I need to add my own programming for the CCD's . All of the sequences I have purchased are modifiable. So i want to try my luck at building a test sequence to see if the CCD's work. I'm scratching my head right now. Lol

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14 minutes ago, Believe said:

Yes, the dip switches are all in the off position. I thought the new motionpak sequences would support CCD's but according to LOR the first motionpaks are only going to support singing faces. So I need to add my own programming for the CCD's . All of the sequences I have purchased are modifiable. So i want to try my luck at building a test sequence to see if the CCD's work. I'm scratching my head right now. Lol

Did you set network speed to 500k and check the enhanced button and did you verify unit ID? 

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Yes, but I had to set it back because when I did so the channels connected to the CTB16PCg3 do not work when I execute a sequence. What's confusing is the first 24 LED's work when a sequence is executed. It seems like the rest of the strip is not Configured to light. 

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7 hours ago, Believe said:

Yes, but I had to set it back because when I did so the channels connected to the CTB16PCg3 do not work when I execute a sequence. What's confusing is the first 24 LED's work when a sequence is executed. It seems like the rest of the strip is not Configured to light. 

I am reading above where myself and Mr. P both informed you that you would need the "controller" firmware update. However you replied "you updated to S4.4.4.40. This is not what we were talking about.

I mentioned "Google" Light O Rama firmware update.

Once on the page scroll down to your device and download the "firmware update" with the asterisk next to it. You then update the controller in HU.

I believe you misunderstood that part of both of our posts.

If everything is configured correctly the CTB will work fine with your controller in enhanced mode. It still resembles a configuration problem. If you have a CTB that is gen1 or 2 they will not play well with gen 3 devices.

JR

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I apologize to both of you if my communication was unclear, I updated the firmware to Ver 1.04 prior to downloading S4  4.4.40 software. When updating the firmware I attached only the Pixie2 to the USB485 adapter. I updated via the HU as suggested.

 I changed the network speed in network preferences to 500.0K and click enhanced hit apply and ok. I refreshed in HU and all 3 controllers appear.  I select a sequence and the results are as follows: 

None of the lights connected to the CTB16PCg3 lit but the lights connected to the CMB24D lit along with the first 24 LED's in both CCR's.

When I changed the speed back to 57.6k and left enhanced checked I experienced the same result. The lights connected to the CTB16PCg3 remained dark.

When I unchecked enhanced box everything returned back with the Pixie2 only lighting the first 24 LED's .

The firmware for the CTB16PCg3  is at Ver 1.06 and for the CMB24D is at Ver1.05 . Do you think I need the red adapter?  If that's the case then why would any of the LED's connected to the Pixie light?   Regards

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Please verify that you have a CTB16PCG3 and not a G2. If a G3 then update the firmware for your G3 as v1.06 may not understand the higher speeds and enhanced networks, the newest version for the G3 is V1.09.

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26 minutes ago, Believe said:

I apologize to both of you if my communication was unclear, I updated the firmware to Ver 1.04 prior to downloading S4  4.4.40 software. When updating the firmware I attached only the Pixie2 to the USB485 adapter. I updated via the HU as suggested.

 I changed the network speed in network preferences to 500.0K and click enhanced hit apply and ok. I refreshed in HU and all 3 controllers appear.  I select a sequence and the results are as follows: 

None of the lights connected to the CTB16PCg3 lit but the lights connected to the CMB24D lit along with the first 24 LED's in both CCR's.

When I changed the speed back to 57.6k and left enhanced checked I experienced the same result. The lights connected to the CTB16PCg3 remained dark.

When I unchecked enhanced box everything returned back with the Pixie2 only lighting the first 24 LED's .

The firmware for the CTB16PCg3  is at Ver 1.06 and for the CMB24D is at Ver1.05 . Do you think I need the red adapter?  If that's the case then why would any of the LED's connected to the Pixie light?   Regards

Lets go back to the lights themselves.

These may sound like dumb questions.

What lights are you using for the CMB24?

What lights are you using for the pixie?

MR. P ' s question above is needed as well. Please verify you actually have a GEN3 AC controller. 

I helped a guy last week, exact same problem 1/2 strips lighting. Firmware update and enhanced was all it took after I walked him through my process. HE was the reason I posted the step by step pixie16 thread. Those steps can be used for any pixie device.

JR

 

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Let me also ask you this.

Not sure about the pixie2 - never used mine and gave them away.

However the 4's and 8's give you the option to select # of pixels in HU. from 1- 170.

Have you checked to ensure 24 is not selected?

Open HU with only your pixie connected.

Refresh the controller

Once found

Go down to "CONFIG"

Next page go to "CCR/ Pixie Config"

On right side is # of pixels per port.

You may also be given the same option in the "add device" steps. I am not sure what happens if the HU and add device selections don't match but you should give that a try.

Did you buy everything from LOR or used?\

JR

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I purchased everything from LOR... I just downloaded the firmware for the CTB16PCg3 to Ver 1.09. I executed a sequence and the result is the same. 

I went into HU (config) as you suggested with only the Pixie connected and the # of pixels per port is set at 50 and the logical resolution is set at 50 as well. 

The user manual that came with the CTB is a generation 3 user manual. Beyond that I don't know how to validate it? 

The lights I am using with the CMB24D are Dumb RGB strips 

The lights I am using with the Pixie2 are CCR-II Ribbons

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With the help of JR we built a master config and tested each of the controllers. Each controller worked as designed. The network speed was increased to 500 and enhanced was checked in network preferences. It was discovered that the unit id assigned to the Pixie is reading channels in the sequence that are not setup for pixels. Therefore, some copying and pasting will be required to get the Pixie2 to perform as expected. I will continue to work on modifying some sequences and post the results. Not sure how far I will get during the next week or so due to a calendar full of commitments. I want to thank everyone (JR, Mr.P, tlogan, PhilMassey & The Ducks) for taking the time to educate me and provide sound advice throughout this thread. Regards

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