Jump to content
Light-O-Rama Forums
Vince4xmas

G3-MP3 will not communicate to Pixcon16 or Pixie4

Recommended Posts

Have a G3-MP3 connected to Pixcon16 and from Pixcon16 to Pixie4.
Both pixel controllers operate correctly in test mode (pressing the buttons on the boards).
However, I get nothing when trying to run a show from the G3-MP3.
I have changed out network cables and same result.
I have tried running both the Pixcon16 and Pixie4 separately and no luck.
I have tried 500K and 1000K speeds when formatting SD card through Hardware Utility.
I have another standard network for my (6) ac controllers, (3) dumb rgb controllers and (2) CCR controllers and it works fine.
So, my issue is only on my 2nd network.
I believe both the Pixcon16 and Pixie4 can run at 1,000K.
Please advise.
Thanks

Share this post


Link to post
Share on other sites

You set the speed at 1,000k, did you also set it as enhanced (ELOR)?

Share this post


Link to post
Share on other sites

Yes. I did. Wondering if I need the newest firmware for the G3-MP3.

I am also running S5. Is there something special I need to do running S5?

I ran the Pixcon16 last year with no issues. Only added the Pixie4 this year.

I also have solid red and green lights on board of Pixcon16 and solid red light on Pixie4. Think that depicts everything is OK.

 

Share this post


Link to post
Share on other sites
3 minutes ago, Vince4xmas said:

Yes. I did. Wondering if I need the newest firmware for the G3-MP3.

I am also running S5. Is there something special I need to do running S5?

I ran the Pixcon16 last year with no issues. Only added the Pixie4 this year.

I also have solid red and green lights on board of Pixcon16 and solid red light on Pixie4. Think that depicts everything is OK.

 

HU- test mode means nothing outside of HU.

It only means your lights and controller are physically working.

As soon as you close the HU door all bets are off

Sounda like you have a network conflict.

i think the pixie is limited to 500k.

I know what it says online but I believe it is actually referring to the IDMX pixies.

Let me know if I can help you and I will send you a cell #

However I do not know S5 but don’t need to know that to get you configured.

JR

Share this post


Link to post
Share on other sites

Thanks dibblejr!

I may take you up on your offer of a phone call if I continue to have issues.

I will try 500K speed ELOR first as maybe the Pixie4 can't handle 1000K.

Should I disconnect the Pixie4 and get the Pixcon16 working first?

Don't quite get it as I ran fine last year with just the Pixcon16. The only difference is I am using S5 this year and just added (1) Pixie4.

 

Share this post


Link to post
Share on other sites
8 minutes ago, Vince4xmas said:

Thanks dibblejr!

I may take you up on your offer of a phone call if I continue to have issues.

I will try 500K speed ELOR first as maybe the Pixie4 can't handle 1000K.

Should I disconnect the Pixie4 and get the Pixcon16 working first?

Don't quite get it as I ran fine last year with just the Pixcon16. The only difference is I am using S5 this year and just added (1) Pixie4.

 

Yes, I would get 1 at a time working. Only connect 1 to your computer until it’s set and test good I. sE with a test sequence.

I only use HU to determine proper color order.And of course to set the unit ID

Aftee that I am done with HU

JR

Share this post


Link to post
Share on other sites

I tried 500K and nothing.

So I should abandon the G3-MP3 for now and try to run through PC to test?

What about flashing new firmware into the G3-MP3?

 

Share this post


Link to post
Share on other sites
42 minutes ago, Vince4xmas said:

I tried 500K and nothing.

So I should abandon the G3-MP3 for now and try to run through PC to test?

What about flashing new firmware into the G3-MP3?

 

I wouldn’t do it yet.

Im still believing you are in the majority with the configuration misunderstanding with the pixie

JR

Share this post


Link to post
Share on other sites

Update:

I can run my shows sucessfully on both the PIXCON16 and PIXIE4 from PC using hi-speed adapter at 1,000K.

I get nothing when I run from G3-MP3.

I have tried to load the latest firmware into the G3-MP3 (V5.38) however the HU states "grabbing unit" and the display on the G3-MP3 alternately displays the time and LOAD. I have waited 10 minutes 

and do not get a successful transfer. Maybe this takes forever. I am using my LOR usb connector from NET1 on G3-MP3 to PC usb port. Should I be using the LOR adapter?

I have a help ticket into LOR but no response since yesterday morning.

VERY FRUSTRATED!

 

Share this post


Link to post
Share on other sites
15 minutes ago, Vince4xmas said:

Update:

I can run my shows sucessfully on both the PIXCON16 and PIXIE4 from PC using hi-speed adapter at 1,000K.

I get nothing when I run from G3-MP3.

I have tried to load the latest firmware into the G3-MP3 (V5.38) however the HU states "grabbing unit" and the display on the G3-MP3 alternately displays the time and LOAD. I have waited 10 minutes 

and do not get a successful transfer. Maybe this takes forever. I am using my LOR usb connector from NET1 on G3-MP3 to PC usb port. Should I be using the LOR adapter?

I have a help ticket into LOR but no response since yesterday morning.

VERY FRUSTRATED!

 

I never used any adapter. Just straight from the mini, you have one that’s even better than mine but mines used for testing new props in the back yard since I don’t want to run cables through the other wall.

Is the g3 capable of 1000k?

Have you tested other controllers or possibly just a test sequence connecting and testing 1 controller at a time?

JR

Share this post


Link to post
Share on other sites

One more thing I just thought of.

I was having a similar situation last year adding pixies to my mini Director.

In the past I always used PNY SD cards without fail.

LOR recommended I use their recommended brand -! Off the top of my head it is Kingston class 4

Made my show and it played instantly.

See what SD card you are using

JR

Share this post


Link to post
Share on other sites

The G3MP3 does support 1000k and ELOR but as jr stated you don't need an adpter you just plug directly into the director. The adapters are for when you us a computer.

Share this post


Link to post
Share on other sites

I am using a Kingston class 4 card and show runs on Port #1.

Update: I flashed latest firmware to G3-MP3 and still no lights on Port #2.

Following is how I setup SD card thru HU:

Checked SD card is for Gen3 or newer Director.....chose 2 ports.

Port #1 is 115K and checked "output LOR enchanced box"

Port #2 is 1,000K and checked "output LOR enchanced box"

Show downloads perfectly but when running on G3-MP3 I get nothing on Port #2 and Port #1 runs perfectly.

 

Share this post


Link to post
Share on other sites

Mr.P

 

I am plugged directly in with no adapter. My reference to using the adapter was when I was downloading the firmware and that worked fine.

 

Share this post


Link to post
Share on other sites

Just to confirm, when writing to the SD card in the "Setup MP3/Director Memory Card" screen in step 3 did you check the box "SD Card is for New G3 Dual Network Director" and then configure the Aux/port 2 below?

Share this post


Link to post
Share on other sites

Yes.

Checked SD card is for new gen3 and configured port #2 trying both 500K enchanced and 1000K enchanced.

I am running S5.

I dont get it as I ran my Pixcon16 the last two years from my G3-MP3. The only thing that has changed is I am using S5 and I added a Pixie4.

And both the Pixcon16 and Pixie4 run successfully through my PC using the LOR Hi-speed USB adapter at 1,000K.

I have no idea why my G3-MP3 will run nothing out of port #2. Port #1 works fine with all my other stuff.

 

Share this post


Link to post
Share on other sites

Below are the file names saved to the SD card:

S1CONFIG.CFG

S1FILE01.EX2

S1FILE01.EN2

S1FILE01.EXH

S1FILE01.ENH

S1FILE01 (MP3 FILE)

Share this post


Link to post
Share on other sites

Got it solved. LOR Help Desk responded as the issue was my Network Configuration did not match my network settings when formatting the SD card. They must match exactly.

I am still unsure if I can run at 1,000K, but it does run at 500K.

This must be a change in S5 when you create a playback file as I did not even use Network Configuration in my last years shows. Just simply

setup communications when I formatted the SD card.

Good to know!

Thanks guys and Happy Holidays!

 

Share this post


Link to post
Share on other sites

Just remember the pixie cannot run 1000k.

So I imagine you may not be able to connect to the pixcon if the pixcon is running 1000k

Glad you got it solved.

JR

Share this post


Link to post
Share on other sites
17 minutes ago, dibblejr said:

Just remember the pixie cannot run 1000k.

So I imagine you may not be able to connect to the pixcon if the pixcon is running 1000k

Glad you got it solved.

JR

Are you sure? The speed page says it can.

http://www1.lightorama.com/network-speeds/

Share this post


Link to post
Share on other sites
1 hour ago, Mr. P said:

Are you sure? The speed page says it can.

http://www1.lightorama.com/network-speeds/

When you set up the SD card in HU it says (1000k Pixcon16 only)

I believe when they re did the manual they blanketed the pixie16 by mistake. I could be wrong. The only pixie I know of that will run 1000k is the pixie4IDMX

That was when I was beta testing so maybe with the dip switches things changed.

Maybe DevMike will chime in in this.

JR

Edited by dibblejr

Share this post


Link to post
Share on other sites
1 minute ago, dibblejr said:

When you set up the SD card in HU it says (1000k Pixcon16 only)

I believe when they re did the manual they blanketed the pixie16 by mistake. I could be wrong. The only pixie I know of that will run 1000k is the pixie4IDMX

Maybe DevMike will chime in in this.

JR

I was going by the network speed page which lists all Pixie's as 1000k capable. Maybe a misprint or maybe capable with new firware upgrade, I don't know.

Share this post


Link to post
Share on other sites
1 hour ago, Mr. P said:

I was going by the network speed page which lists all Pixie's as 1000k capable. Maybe a misprint or maybe capable with new firware upgrade, I don't know.

Yep, I’ve read that before, you or Jim referred it to me.

I know none of my 1st gens will run at 1000k. I get no lights. Click 500 all run.

I finally have my first v4 pixie8 running.

Immusing it for my tune to sign with my mini Director. So I can sort of have it off by itself.

Had no power to the g3. Checked everything. Figured maybe a dip switch - no, the jumper J2 for the cat5 port had to be installed to give it power.

Ive never had to install that jumper with 16’s, 8’s or 4’s LOL

JR

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×