Vince4xmas Posted October 22, 2018 Share Posted October 22, 2018 Have a G3-MP3 connected to Pixcon16 and from Pixcon16 to Pixie4.Both pixel controllers operate correctly in test mode (pressing the buttons on the boards).However, I get nothing when trying to run a show from the G3-MP3.I have changed out network cables and same result.I have tried running both the Pixcon16 and Pixie4 separately and no luck.I have tried 500K and 1000K speeds when formatting SD card through Hardware Utility.I have another standard network for my (6) ac controllers, (3) dumb rgb controllers and (2) CCR controllers and it works fine.So, my issue is only on my 2nd network.I believe both the Pixcon16 and Pixie4 can run at 1,000K.Please advise.Thanks Link to comment Share on other sites More sharing options...
Mr. P Posted October 22, 2018 Share Posted October 22, 2018 You set the speed at 1,000k, did you also set it as enhanced (ELOR)? Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 22, 2018 Author Share Posted October 22, 2018 Yes. I did. Wondering if I need the newest firmware for the G3-MP3. I am also running S5. Is there something special I need to do running S5? I ran the Pixcon16 last year with no issues. Only added the Pixie4 this year. I also have solid red and green lights on board of Pixcon16 and solid red light on Pixie4. Think that depicts everything is OK. Link to comment Share on other sites More sharing options...
dibblejr Posted October 22, 2018 Share Posted October 22, 2018 3 minutes ago, Vince4xmas said: Yes. I did. Wondering if I need the newest firmware for the G3-MP3. I am also running S5. Is there something special I need to do running S5? I ran the Pixcon16 last year with no issues. Only added the Pixie4 this year. I also have solid red and green lights on board of Pixcon16 and solid red light on Pixie4. Think that depicts everything is OK. HU- test mode means nothing outside of HU. It only means your lights and controller are physically working. As soon as you close the HU door all bets are off Sounda like you have a network conflict. i think the pixie is limited to 500k. I know what it says online but I believe it is actually referring to the IDMX pixies. Let me know if I can help you and I will send you a cell # However I do not know S5 but don’t need to know that to get you configured. JR Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 22, 2018 Author Share Posted October 22, 2018 Thanks dibblejr! I may take you up on your offer of a phone call if I continue to have issues. I will try 500K speed ELOR first as maybe the Pixie4 can't handle 1000K. Should I disconnect the Pixie4 and get the Pixcon16 working first? Don't quite get it as I ran fine last year with just the Pixcon16. The only difference is I am using S5 this year and just added (1) Pixie4. Link to comment Share on other sites More sharing options...
dibblejr Posted October 22, 2018 Share Posted October 22, 2018 8 minutes ago, Vince4xmas said: Thanks dibblejr! I may take you up on your offer of a phone call if I continue to have issues. I will try 500K speed ELOR first as maybe the Pixie4 can't handle 1000K. Should I disconnect the Pixie4 and get the Pixcon16 working first? Don't quite get it as I ran fine last year with just the Pixcon16. The only difference is I am using S5 this year and just added (1) Pixie4. Yes, I would get 1 at a time working. Only connect 1 to your computer until it’s set and test good I. sE with a test sequence. I only use HU to determine proper color order.And of course to set the unit ID Aftee that I am done with HU JR Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 I tried 500K and nothing. So I should abandon the G3-MP3 for now and try to run through PC to test? What about flashing new firmware into the G3-MP3? Link to comment Share on other sites More sharing options...
dibblejr Posted October 23, 2018 Share Posted October 23, 2018 42 minutes ago, Vince4xmas said: I tried 500K and nothing. So I should abandon the G3-MP3 for now and try to run through PC to test? What about flashing new firmware into the G3-MP3? I wouldn’t do it yet. Im still believing you are in the majority with the configuration misunderstanding with the pixie JR Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 Update: I can run my shows sucessfully on both the PIXCON16 and PIXIE4 from PC using hi-speed adapter at 1,000K. I get nothing when I run from G3-MP3. I have tried to load the latest firmware into the G3-MP3 (V5.38) however the HU states "grabbing unit" and the display on the G3-MP3 alternately displays the time and LOAD. I have waited 10 minutes and do not get a successful transfer. Maybe this takes forever. I am using my LOR usb connector from NET1 on G3-MP3 to PC usb port. Should I be using the LOR adapter? I have a help ticket into LOR but no response since yesterday morning. VERY FRUSTRATED! Link to comment Share on other sites More sharing options...
dibblejr Posted October 23, 2018 Share Posted October 23, 2018 15 minutes ago, Vince4xmas said: Update: I can run my shows sucessfully on both the PIXCON16 and PIXIE4 from PC using hi-speed adapter at 1,000K. I get nothing when I run from G3-MP3. I have tried to load the latest firmware into the G3-MP3 (V5.38) however the HU states "grabbing unit" and the display on the G3-MP3 alternately displays the time and LOAD. I have waited 10 minutes and do not get a successful transfer. Maybe this takes forever. I am using my LOR usb connector from NET1 on G3-MP3 to PC usb port. Should I be using the LOR adapter? I have a help ticket into LOR but no response since yesterday morning. VERY FRUSTRATED! I never used any adapter. Just straight from the mini, you have one that’s even better than mine but mines used for testing new props in the back yard since I don’t want to run cables through the other wall. Is the g3 capable of 1000k? Have you tested other controllers or possibly just a test sequence connecting and testing 1 controller at a time? JR Link to comment Share on other sites More sharing options...
dibblejr Posted October 23, 2018 Share Posted October 23, 2018 One more thing I just thought of. I was having a similar situation last year adding pixies to my mini Director. In the past I always used PNY SD cards without fail. LOR recommended I use their recommended brand -! Off the top of my head it is Kingston class 4 Made my show and it played instantly. See what SD card you are using JR Link to comment Share on other sites More sharing options...
Mr. P Posted October 23, 2018 Share Posted October 23, 2018 The G3MP3 does support 1000k and ELOR but as jr stated you don't need an adpter you just plug directly into the director. The adapters are for when you us a computer. Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 I am using a Kingston class 4 card and show runs on Port #1. Update: I flashed latest firmware to G3-MP3 and still no lights on Port #2. Following is how I setup SD card thru HU: Checked SD card is for Gen3 or newer Director.....chose 2 ports. Port #1 is 115K and checked "output LOR enchanced box" Port #2 is 1,000K and checked "output LOR enchanced box" Show downloads perfectly but when running on G3-MP3 I get nothing on Port #2 and Port #1 runs perfectly. Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 Mr.P I am plugged directly in with no adapter. My reference to using the adapter was when I was downloading the firmware and that worked fine. Link to comment Share on other sites More sharing options...
Mr. P Posted October 23, 2018 Share Posted October 23, 2018 Just to confirm, when writing to the SD card in the "Setup MP3/Director Memory Card" screen in step 3 did you check the box "SD Card is for New G3 Dual Network Director" and then configure the Aux/port 2 below? Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 Yes. Checked SD card is for new gen3 and configured port #2 trying both 500K enchanced and 1000K enchanced. I am running S5. I dont get it as I ran my Pixcon16 the last two years from my G3-MP3. The only thing that has changed is I am using S5 and I added a Pixie4. And both the Pixcon16 and Pixie4 run successfully through my PC using the LOR Hi-speed USB adapter at 1,000K. I have no idea why my G3-MP3 will run nothing out of port #2. Port #1 works fine with all my other stuff. Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 Below are the file names saved to the SD card: S1CONFIG.CFG S1FILE01.EX2 S1FILE01.EN2 S1FILE01.EXH S1FILE01.ENH S1FILE01 (MP3 FILE) Link to comment Share on other sites More sharing options...
Vince4xmas Posted October 23, 2018 Author Share Posted October 23, 2018 Got it solved. LOR Help Desk responded as the issue was my Network Configuration did not match my network settings when formatting the SD card. They must match exactly. I am still unsure if I can run at 1,000K, but it does run at 500K. This must be a change in S5 when you create a playback file as I did not even use Network Configuration in my last years shows. Just simply setup communications when I formatted the SD card. Good to know! Thanks guys and Happy Holidays! Link to comment Share on other sites More sharing options...
dibblejr Posted October 23, 2018 Share Posted October 23, 2018 Just remember the pixie cannot run 1000k. So I imagine you may not be able to connect to the pixcon if the pixcon is running 1000k Glad you got it solved. JR Link to comment Share on other sites More sharing options...
Mr. P Posted October 23, 2018 Share Posted October 23, 2018 17 minutes ago, dibblejr said: Just remember the pixie cannot run 1000k. So I imagine you may not be able to connect to the pixcon if the pixcon is running 1000k Glad you got it solved. JR Are you sure? The speed page says it can. http://www1.lightorama.com/network-speeds/ Link to comment Share on other sites More sharing options...
Recommended Posts