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dibblejr

S4 Show Editor major problems

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Just a suggestion here but you stated that the new computer has been put away since last Christmas and it has Windows 10. You took it out and updated it via windows update, well the October update 1809 had some bugs so windows halted the updates until a fix was established. I don't know what the update involved or if it may have affected your machine.

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22 minutes ago, Mr. P said:

Just a suggestion here but you stated that the new computer has been put away since last Christmas and it has Windows 10. You took it out and updated it via windows update, well the October update 1809 had some bugs so windows halted the updates until a fix was established. I don't know what the update involved or if it may have affected your machine.

The update that installed was 1803.  Hopefully MS took the bad update out of the system by now.

Also my problems were before the update since the HD is the one who suggested the update.

Hopefully today we can find some answers and get this resolved.

I imagine that it shouldn’t play at all if a problem like that.

But as I thought last night today SSB not working either.

”error” “cannot read show file” 

The one that was created this morning. I deleted last nights as I have been since this fiasco started.

Just doesn’t make sense, at least to me.

 

Jr

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The Help Desk is now stating that I should try using S5 only to export all of my S4 Sequences as intensity files.

Still awaiting their reply as to they will be recognized in my Show computer running S4.

I know you guys are running S4 so don't know if you have any thoughts about that or not.

Yes, Simple Show Builder worked last night but not this morning.

2 hours ago, PhilMassey said:

When did you last do a complete reboot on the machine, and I don't mean sleep or hibernate. Sleep and especially hibernate can have unpredictable effects on any machine. 

The first thing I do after installing Windows is to disable both. Just turn off the screen.

https://www.pugetsystems.com/labs/support-software/How-to-disable-Sleep-Mode-or-Hibernation-793/

All of mine had to be reset to "never" after the windows update. I had that happen when it was new, whenever it went into sleep mode or the screen shut down the show would freeze or stop.

It happened this last Saturday after the update so I went and turned it all off to never. The screen is always on and I never close it.

I am assuming that the reboot was also done after the update finished. It took all night for the update.

JR

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Greetings,

Just piping in. I was having the same problems on my desktop from sequences I did last year. The same sequences ran fine on my laptop which is dedicated to the display. On the desktop, the sequences were 'hanging up' or taking forever to load. I went ahead and updated to S5 and have tried two sequences and they are working, BUT now I have to get up to speed on the S5 Sequencer if I want to have this thing running on my desktop.

Best wishes and best of luck... and I'll be watching this thread to see if you find the fix. 

 

LOR Feature Level: Pro
SuperStar Feature Level: 2_CCR
Max Version: 5.6.* (and any future versions released by November 13, 2018)

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Ok, I “think” I have the problem identified but not being a computer savvy person need help from someone that is.

First thank you to Phil Massey - prob 1 I think the computer did not have a “reboot”.    After the update. I always assumed that when the windows update asks you to restart it has done the reboot- assumes being key. 

I did the hard reboot today and most problems went away. 

With that said the show made through Show Exitor came on when it was scheduled 6 pm

At around 7 pm it shut down for 15 minutes.

Here is my thought

Windows 10 or something is trying to get an update. I think this because looking at my texts to friends and my thread here at about the same time each night the problem happens

I have looked at everything I know how and cannot find anything trying to update at that time.

Any suggestions where to search would be appreciated.

Once the show restarted in its own it has been playing and the only 1 minute pause is between the last and first sequence.

1 minutes is much better than what was happening

Special thanks to everyone who have replied.

JR

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What does the show status monitor say during the pauses.Should give you a clue.

You might want to reboot daily until you get it sorted.

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22 minutes ago, PhilMassey said:

What does the show status monitor say during the pauses.Should give you a clue.

You might want to reboot daily until you get it sorted.

Just saw this and went down to check.

Cannot read Show is where it starts

Then the show starts and get the error “cannot allocate memory” for .... sequence there are once again theee sequences sequentially with this error. 

They are also a different theee from last nights errors

My home is busy at night 2 little boys and all the fun homework and it appears the error has happened every cycle after the initial failure.

The Show has been playing the same four sequences for 3 hours.

I am updating to 4.3.36 as I type this. I was told there is more memory allotted in .36

Thoughts

Thank you

JR

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Okay, I got the SE working again on my desktop. Here's what I did:

  • I uninstalled LOR from the Add/Remove programs
  • I ran the LOR Registry Wipe utility AND included removal of my license number
  • Rebooted
  • Checked and, yes the Registry Wipe worked
  • I downloaded the latest version of the LOR suite 4.3.36 & chose 'Run as Administrator' for the install file.
  • After install, I launched SE and it wouldn't load the sequence that I had saved in the 'sequences' directory on my C drive (where I specify the sequences to save)
  • I copied the known "working" sequence from my laptop (also serves as sequence files backup) on to a flash drive and loaded into the 'sequences' directory on the desktop (*. lms files)
  • Found the 'new' file, opened it and ... voila, I'm back up and running on the desktop (btw, much quicker load time than I remember).

I'm going to keep my fingers crossed and as I get down to work here. I hope that this may be of some help. ?

bEcK ??

Edited by beckanator
put in wrong version #

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38 minutes ago, beckanator said:

Okay, I got the SE working again on my desktop. Here's what I did:

  • I uninstalled LOR from the Add/Remove programs
  • I ran the LOR Registry Wipe utility AND included removal of my license number
  • Rebooted
  • Checked and, yes the Registry Wipe worked
  • I downloaded the latest version of the LOR suite 4.3.36 & chose 'Run as Administrator.'
  • After install, I launched SE and it wouldn't load the sequence that I had saved in the 'sequences' directory on my C drive (where I specify the sequences to save)
  • I copied the known "working" sequence from my laptop (also serves as sequence files backup) on to a flash drive and loaded into the 'sequences' directory on the desktop (*. lms files)
  • Found the 'new' file, opened it and ... voila, I'm back up and running on the desktop (btw, much quicker load time than I remember).

I'm going to keep my fingers crossed and as I get down to work here. I hope that this may be of some help. ?

bEcK ??

I am trying now! 

Thank you for the instructions, the old fashioned way didn't work well. All files remained. Just got done doing that

JR

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48 minutes ago, dibblejr said:

I am trying now! 

Thank you for the instructions, the old fashioned way didn't work well. All files remained. Just got done doing that

JR

Here's the link(s) to the Registry Wipe. Best of luck to you! Let us know if this works for you...

http://www1.lightorama.com/downloads/5.1.2/LORRegistryWipe.exe 

http://www1.lightorama.com/downloads/4.3.34/LORRegistryWipe.exe

 ?

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If it is still faulting try this.

1 on the show machine , back up the Sequences folder just in case.

2 on the show machine, delete all the files in the sequences folder, LMS, BAK, LCS, LSV and anything else.

3 On your Sequencing machine, open SE and open each Sequence in turn. On the file menu click Export as Compressed, this will create the LCS file (compressed sequence) instead of letting the show player do it.

4 copy the LMS and the LCS files to the show machine LOR folder

5 Cross your fingers, wear a garlic clove and try again.

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19 minutes ago, PhilMassey said:

If it is still faulting try this.

1 on the show machine , back up the Sequences folder just in case.

2 on the show machine, delete all the files in the sequences folder, LMS, BAK, LCS, LSV and anything else.

3 On your Sequencing machine, open SE and open each Sequence in turn. On the file menu click Export as Compressed, this will create the LCS file (compressed sequence) instead of letting the show player do it.

4 copy the LMS and the LCS files to the show machine LOR folder

5 Cross your fingers, wear a garlic clove and try again.

Will try, we kind of think alike.

I was in the process of redownloading my sequences to my external using the “save as” instead

of copy paste the LMS file

I reinstalled everything last night/ this morning

played a show and as usual it played all 7 sequences the first time with no delay

the second and consecutive times it skipped the last two sequences

The sequences being skipped are not the same as last night.

Doesnt make sense Matt Brown has been assisting and I have provided videos , Toms of pictures 

I just don’t get why it plays through the first time

Christmas 2017 was the first with this new show laptop and it had zero issues and played 20+ sequences every night from Thanksgiving until January

Will try your method before I finish my painstaking method

Open sequence

Check confih

Relink audio

Play seq

save as - to my exteral

Thank you again - I actually need a chicken foot and horse hair

JR

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Don't forget to export the LCS file, AND I would strongly recommend turning on  Use compressed Sequences in the LOR CP right click menu. 

The only files you need in the show player folder are LMS and LCS

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4 minutes ago, PhilMassey said:

Don't forget to export the LCS file, AND I would strongly recommend turning on  Use compressed Sequences in the LOR CP right click menu. 

The only files you need in the show player folder are LMS and LCS

Thank you, got it, use compressed has been on since I had missed it after the reinstall/ update and you remended me

Now I check it every time to ensure

JR

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15 minutes ago, PhilMassey said:

Don't forget to export the LCS file, AND I would strongly recommend turning on  Use compressed Sequences in the LOR CP right click menu. 

The only files you need in the show player folder are LMS and LCS

I figured it would put the compressed files in the sequences folder. Took me a few mins to find them in my transfer to show folder

LOL

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*** Update

But first

i want to say thank you to everyone that posted help in here.

I said it earlier, I received help from within and outside of the forums from friends.

If I didn’t specificaly reply to your advice does not mean I didn’t try it. I was running around like a chicken with my head cut off.

Between the Help Deak, Matt Brown and all of you and my friends we through everything at the problem.

Seeiously I don’t know if it was a combination of methods but in the end it worked.

Registery wipe- did not work in this case. I had 7 dll files that would not delete. I kept getting the error box during the wipe.

Even though I deleted the x86 files and all of my sequence , audio and anything pertaining to LOR when I rebooted it was all replaced right where it was. That was after I even emptied the recycle bin.

I provided Matt with complete steps taken and the failure of the wipe tool in my case. I attempted at least 4 times to delete 4.3.36 and it just never worked.

Along with countless pics and videos. For some reason my messages within the help desk kept trippling themselves. I know they thought I was doing it on purpose but I wasn’t. Not my mannerism. 

In the end I gave up on the uninstall and wipe. I did have to put my name and license number in, luckily I took a picture prior to this problem.

I was just in the process of opening SE on my sequencing laptop and try to “save as” to my external HDD. I had 3 sequence in the HDD and Phil Massey recommended that I try Exporting the sequence as a compressed sequence from with my sequencing laptop. Copy the LMS and LCS files to the show computer sequence folder.

I also had to relink the audio in SE on the show computer. I had forgotten this step and the first show file I made I received “cannot read show file”

I realized right away what I had done.

In the end this method has worked for me. I was able to add 2 new sequences today just prior to show time and all have played without fail.

Thank you to K6CCC  Jim, Mr. P , Phil Massey, Matt Brown ,  beckanator , jfuller8400

Also Derkengoogly - Don , James Morris and Greg for sticking by me (most of the time)

If I missed anyone here, I apologize it’s been a long 5 days.

Now I can take a couple days to recover and have a drink.

Thank you to all

JR

Edited by dibblejr

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1 hour ago, dibblejr said:

"Registery wipe- did not work in this case. I had 7 dll files that would not delete. I kept getting the error box during the wipe."

1 hour ago, dibblejr said:

I provided Matt with complete steps taken and the failure of the wipe tool in my case. I attempted at least 4 times to delete 4.3.36 and it just never worked.

Did you attempt to delete 4.3.36  through Add/Remove programs in W 10, or the install, repair, modify? (I read somewhere in a thread that one should delete it through "Add or Remove Program" through the System Settings interface).  Did the RegWipe give you the 'error box' were you getting? Just curious... Glad you got her working!!! ??

2

 

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9 minutes ago, beckanator said:

 

Yes, I read that thread. While looking for the wipe link. Within the thread Matt also said "delete the x86 LOR folder - did and it wouldn't stay deleted.

Yes, the reg wipe gave me the little box with the error. I could click it but it would remove the last 7 dll files.

The strange part was all of the files I deleted reappearing. 

I tried both was "add remove" and the "install LOR software "remove" pesky little files just kept showing back up. Made a video showing deleting and going through the motion and they came back. In the military we say "spinning our wheels".

JR

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Wow, odd to say the least. Well, I'm glad you got it going. I'm working away on sequences and putting my show together. Cheers!!! ?

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I use the preload ALL sequences before any are played in the Show Editor and I've never had any issues using that option, I also use in the musical tab, play randomly, and I usually will be running anywhere from 61 music files for my Off-Hours time{albeit only a single channel sequence}, but actual show is anywhere from 40-60 musical sequences and I've done this for years now.  

This year for Halloween, just running animation sequences, didn't have time to update all my old Halloween Sequences {Pre S4.3.36 Pro} to the new RGB lighting with music synchronization, hopefully next year back to regular musical show for Halloween.   But testing my Christmas Musical Show, all works perfectly as it should.

But, I've had those Memory Allocation Errors before, but they weren't caused by the LOR Software, they were, however, caused by programs, such as Anti-Virus or some Windows programs running in the background.   Once I found the offending background programs, turned them off, that issue went away.   These programs can also cause lag times as well as even sequences not playing correctly or at all.  

If it's NOT a system file, I shut any background software off running in Windows background or any other software {NOT ANY LOR software!}, not required or needed is also turned off.   You have to do this through Task Manager. 

I only have 2GB of memory and I haven't seen that Memory Allocation error in years now.  After turning off a lot of unnecessary background programs, everything's been running fine on this antiquated desktop PC system I'm using.

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21 minutes ago, Orville said:

I use the preload ALL sequences before any are played in the Show Editor and I've never had any issues using that option, I also use in the musical tab, play randomly, and I usually will be running anywhere from 61 music files for my Off-Hours time{albeit only a single channel sequence}, but actual show is anywhere from 40-60 musical sequences and I've done this for years now.  

This year for Halloween, just running animation sequences, didn't have time to update all my old Halloween Sequences {Pre S4.3.36 Pro} to the new RGB lighting with music synchronization, hopefully next year back to regular musical show for Halloween.   But testing my Christmas Musical Show, all works perfectly as it should.

But, I've had those Memory Allocation Errors before, but they weren't caused by the LOR Software, they were, however, caused by programs, such as Anti-Virus or some Windows programs running in the background.   Once I found the offending background programs, turned them off, that issue went away.   These programs can also cause lag times as well as even sequences not playing correctly or at all.  

If it's NOT a system file, I shut any background software off running in Windows background or any other software {NOT ANY LOR software!}, not required or needed is also turned off.   You have to do this through Task Manager. 

I only have 2GB of memory and I haven't seen that Memory Allocation error in years now.  After turning off a lot of unnecessary background programs, everything's been running fine on this antiquated desktop PC system I'm using.

Didn’t work for me. I have nothing on this computer brand new basically. No problems last year Christmas after my old computer died.

Just inexplicable. It would run the initial show cycle and just error every consecutive time.

HD must have been overwhelmed by my pics and vids. Just weird.

LOR and Audacity only outside software and the computer is full of memory with max used 10%

Even the LOR wipe didn’t work. Just wouldn’t remove LOR, it never did. Many attempts.

As soon as I used the SE export as compressed as suggested by Phil Massey - it worked.

Problem not solved but show works and hasn’t missed a beat. Showing 12 sequences now thanks to a little help from 

GriswoldStyle - owe him “hugely or highly”

JR

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20 hours ago, dibblejr said:

Didn’t work for me. I have nothing on this computer brand new basically. No problems last year Christmas after my old computer died.

Just inexplicable. It would run the initial show cycle and just error every consecutive time.

HD must have been overwhelmed by my pics and vids. Just weird.

LOR and Audacity only outside software and the computer is full of memory with max used 10%

Even the LOR wipe didn’t work. Just wouldn’t remove LOR, it never did. Many attempts.

As soon as I used the SE export as compressed as suggested by Phil Massey - it worked.

Problem not solved but show works and hasn’t missed a beat. Showing 12 sequences now thanks to a little help from 

GriswoldStyle - owe him “hugely or highly”

JR

Glad you got it working at least.  Windows is however a memory hog at times when you just don't know it.  The majority of the software, at least 95% of it is all something Windows had set in motion.  I turn off most everything Windows related that isn't a system file needed running in the background.

Sure are a lot of background files running strictly for and by Windows.  2% may be Anti-Virus or some other unnecessary software, but about 1%-3 % is the LOR files, depending on what's going on at the time.   And of course I NEVER turn off LOR files for any reason, unless the system crashes because of some other issue, and then if I have to restart the computer, everything gets shut down anyhow.

 

Just hope it keeps your show up and running without any further problems!

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20 hours ago, Orville said:

Glad you got it working at least.  Windows is however a memory hog at times when you just don't know it.  The majority of the software, at least 95% of it is all something Windows had set in motion.  I turn off most everything Windows related that isn't a system file needed running in the background.

Sure are a lot of background files running strictly for and by Windows.  2% may be Anti-Virus or some other unnecessary software, but about 1%-3 % is the LOR files, depending on what's going on at the time.   And of course I NEVER turn off LOR files for any reason, unless the system crashes because of some other issue, and then if I have to restart the computer, everything gets shut down anyhow.

 

Just hope it keeps your show up and running without any further problems!

Been working since without a single error. 4 hours each week night and 6 hours F/S

Added a couple steps to show creation but well worth it.

JR

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I think, if that were my machine, I would reinstall Windows, as soon as the season is over, or sooner if, (God forbid), it starts misbehaving again. I'll be happy to work you through that process if you need help.

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1 hour ago, dibblejr said:

Been working since without a single error. 4 hours each week night and 6 hours F/S

Added a couple steps to show creation but well worth it.

JR

Glad to hear all is now going well. 

I agree with Phil on the re-install of Windows after the season's over.  Just in case Windows did something that caused those issues in the first place.

 

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