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DevMike

10/05/18 - 10/09/18 - License Update/Renew/Creation issues

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We are currently experiencing some intermittent difficulties with the interface between our storefront and the back-end Software Licensing DB. 

On Friday we noticed that some new licenses, license renewals and licence upgrades were not making it to our license server.  We've been monitoring the situation, and thought that it was resolved this morning.  However, the server is still intermittently missing these updates.  If you have purchased a new license, license renewal, or upgrade the purchase may have gone through, however your license may not have been updated/created.

Please note that there is no problem with the store itself, or with the Licensing DB.  You can make purchases and register your software if you have already received your key.  The only issue is the interface from the store to the license DB that automatically creates or updates the license.  Once we have corrected the issue, your license will be automatically updated/created as normal.

If you did purchase a new license, license upgrade or renewal, please check the status of your license first by using our online system here:  http://www1.lightorama.com/software-license-retrieval/

If it has been several hours and your license still has not been updated or created, please open a help desk ticket.  Include your order number (Starts YHST-), as well as your license key (for upgrades/renewals).  We can then manually update/create your license.  

If this is an upgrade or renewal please include BOTH the order number and your existing license in the ticket.  It is nearly impossible to look up the correct order or license without them!

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10/09 update:

As of right now, things look back to normal.  However, we may still have missed your license purchase/upgrade/renewal.  If we did, please notify us via a help desk ticket.  

If it has been several hours and your license still has not been updated or created, please open a help desk ticket.  Include your order number (Starts YHST-), as well as your license key (for upgrades/renewals).  We can then manually update/create your license.  

If this is an upgrade or renewal please include BOTH the order number and your existing license in the ticket.  It is nearly impossible to look up the correct order or license without them!

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