CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 I just moved the controller in right by the computer, just to see if the length of the CAT5 cable made any difference. No change! Link to comment Share on other sites More sharing options...
CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 I don't know if this is a problem or normal, but I have two strands of pixel lights connected. As soon as I plug the controller in, every pixel comes on to white, meaning all LEDs are on. The LOR tech told me I must configure the controller with lights plugged in. Link to comment Share on other sites More sharing options...
Mr. P Posted April 27, 2018 Share Posted April 27, 2018 No, you don't configure the board with lights connected. Link to comment Share on other sites More sharing options...
CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 Well, either way I have the same problem. He specifically told me the lights had to be connected. I questioned him and he told me again. Link to comment Share on other sites More sharing options...
Mr. P Posted April 27, 2018 Share Posted April 27, 2018 Since your computer is off the internet can you turn your firewall off and see if that helps with the pixcon receiving data. Link to comment Share on other sites More sharing options...
CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 Just had a hunch: turn off the stupid SOPHOS protection, and voila, it worked. Oh my, what a relief! Thanks for all your help. I don't know why I didn't think of this before. Link to comment Share on other sites More sharing options...
Mr. P Posted April 27, 2018 Share Posted April 27, 2018 SOPHOS? Is that antivirus? Link to comment Share on other sites More sharing options...
CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 Yes. I hate it now! Link to comment Share on other sites More sharing options...
Mr. P Posted April 27, 2018 Share Posted April 27, 2018 (edited) Glad it's working , now we can finally close this thread. For all out there having issues with a Pixcon and reading this thread; try disabling your antivirus. Edited April 27, 2018 by Mr. P Link to comment Share on other sites More sharing options...
CKSedg Posted April 27, 2018 Author Share Posted April 27, 2018 Amen, and THANKS! Link to comment Share on other sites More sharing options...
CKSedg Posted April 28, 2018 Author Share Posted April 28, 2018 I'm back again! Hoping to get more help. I have configured the PixCon 16 exactly as listed in the manual and "Minimum Configuration Checklist." I only have two ports being used--for the lights on my eaves: Port 1 has 126 pixels and is set to ID 0B. Port 2 has 141 pixels and is set to ID 0C. The lights all come on and work fine from the board test itself, and from the configuration test button. Since I am attempting to run in LOR Enhanced mode, I then I plugged the cable into the USB485 which is plugged into a USB port on the computer, and the other end into J4 on the controller. I go to the hardware utility, and select the PixCon16 on the Controller Type and Channel Mode, and select the Unit ID of 0B or 0C. When I test the lights, NOTHING comes on. Any ideas what I am doing wrong? One clarifying question: I have ordered the high speed USB485 adapter, but it has not come yet. Will the regular adapter work for now? Some things I have read indicate it will. Thanks again! Link to comment Share on other sites More sharing options...
k6ccc Posted April 29, 2018 Share Posted April 29, 2018 Do you have the LOR Control Panel (and therefore the Comm Listener) running? Link to comment Share on other sites More sharing options...
CKSedg Posted April 29, 2018 Author Share Posted April 29, 2018 Yes, it is running. the ComListener shows that the HU is starting and that the Pixel Console is starting. The lights work fine in the manual test mode by holding down the button on the controller for three seconds. They also work fine in the test mode on the network configuration screen. But I can't make the HU control them at all. Link to comment Share on other sites More sharing options...
CKSedg Posted April 29, 2018 Author Share Posted April 29, 2018 I should also say that the USB485 works fine with other controllers. Link to comment Share on other sites More sharing options...
BluMan Posted April 29, 2018 Share Posted April 29, 2018 (edited) Pixcon 16 work on ENHANCED mode...not normal mode. Make sure your comm port is set to enhanced. That's one of the reasons I use two USB485 adapters, one just for Pixcon and the older one for the rest of the controllers. Edited April 29, 2018 by BluMan Link to comment Share on other sites More sharing options...
Mr. P Posted April 29, 2018 Share Posted April 29, 2018 Two things I recommend you check: In Pixcon configuration check that the J3/J4 box is checked: Then in network configuration check that the actual network is enhanced: Link to comment Share on other sites More sharing options...
CKSedg Posted April 29, 2018 Author Share Posted April 29, 2018 Yes, the box is checked and I am running in ENHANCED mode. Link to comment Share on other sites More sharing options...
Mr. P Posted April 29, 2018 Share Posted April 29, 2018 Can you post a snapshot of your Channel Config? Link to comment Share on other sites More sharing options...
CKSedg Posted April 29, 2018 Author Share Posted April 29, 2018 I don't have internet on my show computer right now, so I made a Word document with all the screen shots. I'm using my laptop for internet connection. Thanks for your help! Doc6.docx Link to comment Share on other sites More sharing options...
k6ccc Posted April 30, 2018 Share Posted April 30, 2018 One of you guys that uses Pixcons will have to answer this one - I don't. He is trying to test from the Hardware Utility. The Pixcon REQUIRES an enhanced network and the H.U. DOES NOT use enhanced mode (ever, as far as I know - that was from one of the LOR developers years ago (before there was a Pixcon - so that may have changed)). So, can you actually turn lights on controlled with a Pixcon controller from the Hardware Utility? If so, is there anything special you have to do to make it work. Background: Several years ago when I first went to enhanced networking, I found that I could not read input devices (ServoDog or InputPup) on an enhanced network. The input devices worked fine on an enhanced network when using the Hardware Utility, but not during the show. As I recall, the developer who wrote the H.U. gave me the answer. The H.U. NEVER operates in Enhanced mode specifically because an enhanced network becomes functionally one way (outbound only) and therefore impossible to read data from controllers. In other words, the H.U. ignores the Enhanced network setting in Network Configuration. That is why the input devices would work with the H.U., but not during the show on an enhanced network. I re-arranged my LOR networks so I have one non-enhanced and one (two during Christmas) enhanced mode networks. The one InputPup is the only device on the non-enhanced network. Link to comment Share on other sites More sharing options...
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