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DevMike

11/8 - New/Upgrade/Renewal Software License Store Issues

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We are currently experiencing some difficulties with the interface between our storefront and the back-end Licensing DB. 

Starting at 10AM this morning, if you have purchased a new license, license renewal, or upgrade the purchase may have gone through, however your license was NOT updated/created.

We are still experiencing this issue.

Please note that there is no problem with the store itself, or with the Licensing DB.  You can make purchases and register your software if you have already received your key.  Once we have corrected the issue, your license will be automatically updated/created.

If you did purchase a new license, license upgrade or renewal and need the functionality as soon as possible, please open a help desk ticket.  Include your order number (Starts YHST-), as well as your license key.  We can then manually update/create your license.  Please include BOTH of these - it is nearly impossible to look up the correct order or license without them!

Also please remember that it is currently after hours for us.  It may take several hours for us to get to your request.

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11/9 - Update

We are still experiencing issues with the 'glue' that binds the Storefront and the Licensing DB.  Both are functioning 100%, but automated creation or updates of licenses is still not working.

Again,we can manually update your license - please open a help desk ticket with your order number, and existing license number (if it was an upgrade/renewal).  During our regular support hours, we can usually have you up and running in a few minutes.

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11/10 - Update

We have a fix in place that should allow for new as well as upgrade/renewals to process correctly.  We also manually updated all licenses, but it is possible that we may have missed yours.  If you placed an order that contained software in the past two days, and have verified that there is an issue with your license, please open a help desk ticket.  include your order number (Starts YHST-) and your license number and we will get it fixed.

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