niklas-tgs Posted November 6, 2017 Share Posted November 6, 2017 Hello, Whats the current lead time for replies on Helpdesk tickets? I posted a ticket on Monday a week ago, and still no reply. Ticket #469642 Link to comment Share on other sites More sharing options...
Don Posted November 6, 2017 Share Posted November 6, 2017 Looks like you recently re-opened the ticket from the July time frame. I'm sure when Mike sees this thread he'll alert Dan that you have updated questions. In situations like this replies are sometimes slower. Also take into consideration Dan is 'slightly' busy this month, and you can understand why his response time would be slower. Link to comment Share on other sites More sharing options...
niklas-tgs Posted November 6, 2017 Author Share Posted November 6, 2017 Yes, thats correct. I re-opened a ticket with a question on that subject. Yes, this must be the most busy time of the year, just wanted to make sure they see my question in this updated ticket. Link to comment Share on other sites More sharing options...
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