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jem5136

Network not finding PixCon 16

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Hello everyone,

I am having an issue trying to get 2 new PixCon boards configured. These are brand new boards and they simply will not show up when I search for them in the PixCon software. Here is what I have tried, mind that I only have one board connected at a time and have tried with both boards with the same results on two different computers.

1- turn all networks on computer off (wifi), run computer without control panel runing

2- connect board directly to LAN on computer

3- power board on

4- Green light and red light flash together (searching for IP address) then green stay on while red flashes (meaning board is running but is not receiving any data)

5- Open Network Preferences -> Find/Configure Pixcon16 -> Search for Device -> "No Devices found"

 

I've tried to make the following changes in the same process without any luck:

1- Run the control panel- I get do get a solid red light meaning the board is receiving data

2- Tried setting the factory IP on the board

3- The firewall was disabled on both computers while board was connected

 

Any help is much appreciated. 

 

Thanks

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Small update, I've tried to factory reset the boards without success. And I've tried running one of the boards in bootmode. It does come up in the Network Preferences, it is blue however I did upload the latest firmware (1.4.8). However, when it uploads, it the software says to wait until the power light is solid on, the only light that is solid on on the board is the red data LED and I'm still getting "No Devices Found". I've tried re-powering the board, and I still get a red LED and no green. Am I doing something wrong here? 

Edited by jem5136

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I just built my PIXCON 16, YOU HAVE ANY LUCK?  TRYING FIGURE OUT FIRST STEP. I HAVE POER ON , GREEN LIGHT ON AND RED LIGHT FLASHING.  NOW WHAT??

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The network settings on your laptop must match the default network settings on the board to talk to it.  

If you're used to running your laptop as DHCP on your house network or even static IP but with an address like 192.168.1.xx, you'll have to change it to 192.168.0.xx to match the factory default IP address on the controller....

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7 hours ago, Richard365 said:

I just built my PIXCON 16, YOU HAVE ANY LUCK?  TRYING FIGURE OUT FIRST STEP. I HAVE POER ON , GREEN LIGHT ON AND RED LIGHT FLASHING.  NOW WHAT??

You need to follow the Pixcon checklist:

  • 1.  Some pixels have a front and a back. Ensure you know which side data goes IN to.  Pixels from LOR can accept data from either end, are plainly marked, or are pre-wired.
  • 2.  Pixels have a voltage. Ensure you have the proper power supply.  LOR Pixels are 5v.  If your pixel package from LOR included a power supply, you do not need to worry about this step.
  • 3.  Pixels have current draw (amperage). Ensure you are not exceeding the amps per channel/power supply/etc.  Pixels from LOR will draw 3A per 50 pixels at 5V (15 Watts).  If your pixel package from LOR included a power supply, you do not need to worry about this step.
  • 4.  Wire power supply to PixCon16, if not already wired.
  • 5.  Remember – never connect or disconnect anything from PixCon16 with power applied.
  • 6.  Power up board. Follow instructions in DMX and E1.31 for pixel control document if needed.  Open Network Preferences/Find Configure PixCon16/Click on PixCon16 in list, and open the PixCon16 configuration window.  
    Only work with a SINGLE Pixcon16 connected to your network at one time until properly configured -- IP address conflicts can occur if you attempt to configure 2 or more.  
    Do not continue until you are able to reliably talk to the board and configure it.
  • 7.  Ensure board firmware is AT LEAST 1.4.8. Do NOT downgrade if higher. Do not continue until firmware is updated to at least 1.4.8. Instructions are found in the manual.  If you have the LOR Control Panel loaded, UNLOAD IT before attempting to update firmware.  Updating the firmware while the Control Panel/Comm listener are running can cause the board to FAIL.
  • 8.  Properly set up Pixel Type and Pixel Speed in configuration. Ignore all other parameters.
  • 9.  Properly wire 1 pixel string to 4 wire connector. Follow pin-outs in the manual.   Note -- Some pixels do not have/require the clock signal.
  • 10.  Connect pixels to a single port, power up. Pixels may briefly flash. Pixels that stay ON indicate incorrect pixel type or speed selected on #8
  • 11.  Run hardware test from manual using buttons on the PixCon16. If pixels do not work, problem is most likely #8. Go back there. 
    Do not continue until the Hardware Test works properly.
  • 12.  Wire the rest of your pixels to the 4 wire connectors. Connect them to the PixCon16. Run the hardware test again. Ensure all pixels are working correctly. Pixels that are not working indicate a problem with the pixel itself, or an under-rated power supply.
    Do not continue until the Hardware Test works properly for ALL pixels.
  • 13.  On the first tab of PixCon16 configuration, ensure you have the correct option specified for J3/J4. If you will use the board in ELOR mode, turn this option ON. For E1.31 ensure this option is OFF.
  • 14.  On the Second tab set up each port of the PixCon16 properly. You can use simple mode or advanced mode. All options are documented in the help file for the software or in the manual for the PixCon16. Remember, for E1.31 universes must also be set up in Net Prefs (the software will also offer to do it for you), for ELOR, 500K speed and Enhanced Light-O-Rama network (done in step 16). It is best to write down the settings.
  • 15.  Ensure you have the LOR Control Panel loaded (which will load the LOR COMM Listener).  The COMM Listener is ALWAYS required to control pixels.
  • 16.  Properly configure your network preferences.
    • E1.31: Ensure Universe matches universe on the board & Set IP address correctly (multi or unicast- specify).  It is easiest to use multicast.
    • ELOR: Ensure the COM port is set to at least 500K and ELOR mode is turned ON.
  • 17.  E1.31: Do not disconnect anything. 
    • Both LEDs should be SOLID ON. 
      Do not continue until they are.
    • ELOR: Disconnect Network cable, ensure jumpers on PixCon16 for J3/J4 are set to LOR. Connect HS USB adapter to computer, CAT5 from USB adapter to J4 of Pixcon16. 
      Both LEDs should be SOLID ON. 
      Do not continue until they are.
  • 18.  Start Hardware Utility. If asked if the HWU should take control of a port say NO. Open the pixel console. Set Pixel Console params correctly and test pixels with sliders.  
    Do not continue until you can successfully control pixels.
  • 19.  Your board is now ready to use.
  • Like 1

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~Subscribed, got all parts in so going to use Mr P's ref to setup. To those above there is an online manual. But this is a much easier read.

JR

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