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channels malfunctioning

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My 16 channel controller is malfunctioning.  On channel 3 the lights stay on all the time.  On channel 7 the lights constantly flicker.  The LOR help desk is telling me that I need to reset the board by powering down, setting the unit Id's to 0-0, powering back on for a few seconds, powering down again, resetting the unit ID's to where they were and that it may now work because the board was reset. 

 

Where / how do I locate the unit Id's to reset them as instructed?

 

Jim

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I am assuming this is a newer controller without manual unit IDs so look in the hardware utility section of your LOR program. On left you will see SET UNIT IDs.

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Do you have two white wheels up near the top of the board close to the center? If so, turn the wheels so that  they both indicate a zero on both. But before doing this, note what number is on each wheel. Then do as the tech support told you.

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I did as the tech told me and he said doing that would reset the board.  I powered down, turned them both to zero, powered back up and the red light flashed very fast.  I then powered off, set the back where they were at 0-1 and powered back up.  It was still doing the same thing.  Channel 3 the lights stayed on and channel 7 the lights constantly flickered.

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No, this one is not a newer controller.  In the hardware utility section I have the unit ID set to 01 as I only have 1 controller.  I found the white wheels and reset the board per the tech's instructions but still have the same problem with channels 3 & 7.  Any thoughts? 

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