jimbucks227 Posted December 6, 2012 Share Posted December 6, 2012 I looked out my front window to check on the display before heading to bed and was distressed to see that, even though the show was off, the three red pixels on one of my CCF flood heads were still on at a low intensity. I shut down LOR on the computer and that did not fix the problem. I also unplugged the controller for 30+ seconds and that also did nothing. I switched the flood head with a different one and the new one had the same problem (which leads me to conclude there is a problem with the CCF controller itself). I don't see any jumpers like on the CTB16PC boxed that I can use to reset the controller. Any ideas?Thanks,Jim Link to comment Share on other sites More sharing options...
jimbucks227 Posted December 6, 2012 Author Share Posted December 6, 2012 Updating my previous post, I was able to find out that there is a reset button within the controller. If you push this button while powering up the unit it will reset the unit and, while doing so, run through multiple colors on the flood heads. I did that and I'm still having the problem. I also noticed that the red pixels were lit throughout the reset color cycles. I will be opening a ticket with LOR's help desk. Link to comment Share on other sites More sharing options...
LOR Staff Posted December 6, 2012 Share Posted December 6, 2012 I saw your ticket and was going to suggest the reset. But since you said you saw the color cycle, that tells me you did reset it.I've assigned your ticket to someone above me to help. Link to comment Share on other sites More sharing options...
jallenl Posted December 6, 2012 Share Posted December 6, 2012 have the exact same problem, made the same attempts to get it to reset without any luck, also opened a ticket today Link to comment Share on other sites More sharing options...
LOR Staff Posted December 6, 2012 Share Posted December 6, 2012 I see your ticket (I assume it's yours). It's assigned as well. Link to comment Share on other sites More sharing options...
kharisma Posted December 10, 2012 Share Posted December 10, 2012 (edited) We just noticed the same problem on one of our flood heads. Our green is always on. I just opened a ticket as well. Edited December 10, 2012 by kharisma Link to comment Share on other sites More sharing options...
jallenl Posted December 12, 2012 Share Posted December 12, 2012 Thanks Dan and everyone at LOR for the great support. Back in business tonight. Link to comment Share on other sites More sharing options...
jimbucks227 Posted December 12, 2012 Author Share Posted December 12, 2012 I would also like to thank Dan and the great folks at LOR....excellent customer service as always and we're also back up and running! Link to comment Share on other sites More sharing options...
John Pfeiffer Posted December 13, 2012 Share Posted December 13, 2012 For those of us with CCF's that have not experienced a problem yet, what do you have to do to cure the problem? Link to comment Share on other sites More sharing options...
Big Mur Posted December 13, 2012 Share Posted December 13, 2012 x2! Link to comment Share on other sites More sharing options...
jallenl Posted December 18, 2012 Share Posted December 18, 2012 People at LOR sent two new units for me. Now have one more with both red and blue stuck on at low intensity. Ticket was opened and the fine folks at LOR are sending another unit. Would like to avoid all this and find out what the fix is, as I am sure LOR would also.. Both of my issues were after a short rain shower several hours before my show. The one unit that happened to be unplugged during this last rain, worked just fine after it was plugged in the day after the rain. I didn't notice any water or moisture of any kind in the failed units. Seems like the rain is the key to my issue, but don't find anything inside and the new controller takes care of the stuck led problem. I checked this last failure again today but it is still stuck on. Maybe the control box needs to be totally sealed to prevent even a hint of moisture. How about it Dan are you finding anything on my previously returned units? Would like to buy more but worried about the reliability even though you guys are doing a great job on support. Link to comment Share on other sites More sharing options...
jimbucks227 Posted December 21, 2012 Author Share Posted December 21, 2012 I just opened another ticket with LOR because now another one of my CCF controller boxes (not the one that was replaced) is experiencing this problem. Oddly enough it is exactly the same channel experiencing the problem...channel 6. It's definitely concerning. Like others, I, too, am wondering if it has something to do with moisture. My controller boxes are located under the roof of our front porch but they do get wet when it rains. It rained last night and I noticed the problem today. All my controllers are plugged into GFIs but I wonder if the lack of a ground on the CCF controller box is problematic. LOR support was fantastic for my last problem and I expect the same again...but I'd rather not have to ship controllers back and forth during the holiday season...and I'm sure LOR doesn't want to keep that up either. Thanks LOR for your support! Link to comment Share on other sites More sharing options...
jallenl Posted December 21, 2012 Share Posted December 21, 2012 I am still having issues also. The two replacement controllers that LOR sent are now having issues. So I am waiting on replacements for the replacements. Support is a little slower this time not sure what the issue is. Have been waiting for nearly a week on the first unit, second one went bad a couple of days ago. Not sure if it's a supply problem or what? Think I'll have to go back to my regular flood lights until I can get something back. I hope they can sort this out quickly, I really like the coverage of the CCF. Link to comment Share on other sites More sharing options...
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