Steve Baron Posted November 7, 2011 Share Posted November 7, 2011 I just upgraded to ver 3.1.0 and when I try to start Superstar Editor I get a Microsoft error and the program quitsAnybody else see this?All other Light-O-Rama programs seem to work normally Link to comment Share on other sites More sharing options...
bisquit476 Posted November 7, 2011 Share Posted November 7, 2011 Same here, SSE dies upon opening. Link to comment Share on other sites More sharing options...
Fred S Posted November 7, 2011 Share Posted November 7, 2011 Same here SSE will not start on MS Vista laptop. Link to comment Share on other sites More sharing options...
LOR Staff Posted November 7, 2011 Share Posted November 7, 2011 I just got an email from Brian; He is aware of the issue and is working on it as we speak. Link to comment Share on other sites More sharing options...
Dennis Cherry Posted November 7, 2011 Share Posted November 7, 2011 Brian requested my LEE file and just sent it to him.Mine crashed also. Link to comment Share on other sites More sharing options...
LOR Staff Posted November 7, 2011 Share Posted November 7, 2011 We're getting closer to figuring out what is going on...... Link to comment Share on other sites More sharing options...
Paul Roberson Posted November 7, 2011 Share Posted November 7, 2011 I don't get any error message. SSE just don't seem to do anything with I try to open it. Link to comment Share on other sites More sharing options...
BrianBruderer Posted November 7, 2011 Share Posted November 7, 2011 Yes, the SuperStar build was DOA, dead on arrival. Sorry for not posting sooner, but I was busy trying to confirm and figure out the problem.I did a download of the new release shortly after it was released and it crashed on me also. At first I thought maybe it was the visualization file I was using and checked a few other things but it turns out it crashes first time every time for everyone everywhere.My build of course runs fine, so I had to figure out why the official build was failing. I have found the problem and expect that there will be another release tomorrow to correct this.I apologize for this. Exactly what you DON'T want to happen in a release. Link to comment Share on other sites More sharing options...
ChristmasCanada Posted November 8, 2011 Share Posted November 8, 2011 I just purchased your SS and was looking forward to playing around with it. I'm very new to this... So will LOR send me keys for your new release.? Link to comment Share on other sites More sharing options...
LOR Staff Posted November 8, 2011 Share Posted November 8, 2011 Your license is good for several releases and/or 1 year. When the fix comes out, all you'll have to do is download the new version and install it. You may need to re-activate, however your current key will be good for the fix. Link to comment Share on other sites More sharing options...
Alan C Posted November 8, 2011 Share Posted November 8, 2011 Version 3.1.2 which corrects this issue was released on the software download page about 50 minutes ago.Regards,Alan. Link to comment Share on other sites More sharing options...
Steve Baron Posted November 8, 2011 Author Share Posted November 8, 2011 This is why I continue to invest in Light-O-Rama productsReport an issue - 24 hours later problem solved.I know is is impossible to write perfect code, this kind of hustle to make it right is what makes a company worth doing business with.Thanks Brian for getting this fixed so quickly.Thanks Dan Ditto Link to comment Share on other sites More sharing options...
CKSedg Posted November 8, 2011 Share Posted November 8, 2011 Steve Baron wrote: This is why I continue to invest in Light-O-Rama productsReport an issue - 24 hours later problem solved.I know is is impossible to write perfect code, this kind of hustle to make it right is what makes a company worth doing business with.Thanks Brian for getting this fixed so quickly.Thanks Dan Ditto+1 Link to comment Share on other sites More sharing options...
LOR Staff Posted November 8, 2011 Share Posted November 8, 2011 I know this will sound like brown nosing. Perhaps it is.....Dan doesn't demand that we are here 24/7, or that we bend over backwards to help customers.... Instead his 'demands' come via his actions. We see how he treats us and the customers, and that in turn makes US want to treat the customers the same way.It's not really hustle. It's simply the right thing to do. Link to comment Share on other sites More sharing options...
BrianBruderer Posted November 8, 2011 Share Posted November 8, 2011 CKSedg wrote:Steve Baron wrote: This is why I continue to invest in Light-O-Rama productsReport an issue - 24 hours later problem solved.I know is is impossible to write perfect code, this kind of hustle to make it right is what makes a company worth doing business with.Thanks Brian for getting this fixed so quickly.Thanks Dan Ditto+1And thanks for being patient. I personally did a download and it looks good now. I loaded Wizards in Winter for 12 CCRs and then imported the sample SuperStar visualization that is in the download and exported, then played the exported file to the Visualizer. This was a good stress test and confirms that the current code is all there! It is good to see it working.The visualization problems that were reported were fixed. If you find any more problems post them as you have been and I will look into the problems. Link to comment Share on other sites More sharing options...
Dennis Cherry Posted November 8, 2011 Share Posted November 8, 2011 Thanks Brian, the CoroStars are working now. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now