This is my first ccr and I am having trouble and was hoping someone could help me. I tested the ribbon when I got it a few weeks ago and it worked fine. Today I added it to my network and ran the hardware utility. The hardware utility recognized the ribbon, so I wanted to test it . I went into the test console and turned on the ribbon. When I checked the ribbon, the first half was doing what I asked and the second half was all on with full intensity. I have tried to reset the ccr, and the half will not even shut off! Any ideas?