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Everything posted by DevMike

  1. There are pictures and everything in the Troubleshooting document: http://www1.lightorama.com/PDF/PixCon16Troubleshooting.pdf That is a different document from the E1.31 and DMX for pixel control: http://www1.lightorama.com/PDF/IntroductionToDMXandE131.pdf The troubleshooting document WILL get the board to work or will tell you what is wrong and how to contact us with the information we need. All of our customers should know: I am DEVIOUS (Don't believe me? See what a jerk I am here-> It's page after page of me complaining 99.9% of problems with the Pixcon16 checklist are at step 6. That is the part that requires the knowledge about TCP IP and tries to point you in the right direction. Step 6 tries to get you to properly integrate the board into an existing network where it will play nice with other things. That's not something we can do for you - But that also means we have to take you at your word that you know what you are doing and that you have absolutely done everything properly (even though we know you probably didn't). The Troubleshooting document takes care of step 6 for us. Once you have exhausted yourself, I send that to you. While there are a couple of places where you need to make decisions, the troubleshooting guide is absolute. It doesn't ask you to learn anything, it simply says 'DO THIS', and you have to do it. At the end of that document either it works, or it doesn't. If it doesn't work it tells you why it is not working. It will tell you if the configuration is wrong, or the board is bad and to contact us. Ok, let me just put this bluntly: the troubleshooting guide is designed to squarely point the finger at us, or you. Why don't we just start with the troubleshooting guide? Well the problem (for you, not me) is that the Troubleshooting guide WILL force your computer into a state that allows it to talk to the PixCon16, but probably nothing else. Now you will be mad at me for 'breaking' your computer. I really don't need that I try very hard to write things like the Troubleshooting document as simply as possible and in this case with as explicit directions as possible. But here is the problem: I'm an expert when it comes to things like this, so it is very easy for me to gloss over a step (see step 9 where I use the acronym 'NIC' but don't explain that means 'Network Interface Card'). It is like proof-reading your own writing: you are more likely to miss an error because your brain sees what it wants to see. In those cases, STOP. We have not done our job properly creating that document. Let us know you don't understand something and why you don't understand it. We will fix it.
  2. Just follow that second document step by step. Then let me know the outcome. If there is something wrong with the board (and there could very well be) I am more than happy to send you another. If you are unsure of how to perform one of the steps in that second document, let me know that too. That means I did not write those instructions clearly and I want to improve them. My job is not to frustrate you into getting something to work or for you to quit trying.
  3. Correct... Help desk ticket... BUT..... We are happy to send you parts to repair your controller. However, replacing parts may not be as simple as you are lead to believe. Replacing parts on a printed circuit board, what is called 'rework', typically requires specialized tools and experience.Rework requires more extensive experience than just being able to solder. If you damage a board while attempting to fix it, that is not covered by your warranty. Removing parts, especially Triacs and other devices with heat sinks, requires precise temperature control and the need to completely remove ALL solder from a pad/through hole. Applying excessive heat or improperly trying to remove a part, for example by rocking it, will lead to breaking the solder pad off the board. Once a pad has 'lifted' off of a circuit board, the board can no longer be repaired and will not work. Removing multi-pin devices is also difficult. For example, the spacing between pins (called 'pitch') on an RJ45 jack makes it very difficult to remove all the solder. Because there are 8 pins it is very easy to leave some excess solder, and when you remove the socket you can very easily break/lift one of the pads.Triacs and RJ45 jacks are the two most requested parts. As you can see, both are very difficult to replace without proper tools.Customers who are soldering their own controllers may sometimes install a part backwards or otherwise damage a part - frequently a resistor network or electrolytic capacitor. Small parts can usually be cut out with a sharp pair of side cutters and the pins removed one by one. You MAY be able to replace that part yourself, but if you are not sure, please don't risk it.If you feel you do not have the experience or tools to replace a part please don't! We can do the repair for you. Simply ask us for an RMA number, and we will have you send the device in for our repair department to fix. If the board is in warranty, the cost is simply shipping both ways. Even if your board is NOT in warranty, the maximum charge is $25 per board (Pixie and Cosmic Color devices may be higher).If you have the proper tools and experience we are MORE than happy to send you the part you need - usually at no charge. However, if you do not have the tools or experience, seriously consider sending the board in rather than attempting the repair yourself. Recently we have seen a LARGE uptick in the number of boards sent to us for repair where the customer destroyed the board while trying to repair/replace a part. We hate to see this. We are not trying to make $25, we are trying to save you several hundred.
  4. You have to remember that the PixCon16 is a pro level board that requires some pretty specialized knowledge to get running. Integrating that board into an existing network (even one where there is a working Pixcon already) is not an easy task. It requires knowledge that we simply can't provide - how to work your computer and configure your network. There are simply far to many variables for us to be able to one-on-one tell you where an issue could be since we don't actually 'own' (by that I mean know anything about the computer you have, the network it is attached to, etc) your other equipment. That responsibility has to fall on you since it is yours. Compare that to something on an LOR network using an LOR USB adapter: We own ALL of that so I can work you through and find exactly where the problem is (and quite quickly). The two guides we have (and yes, I am the one that sent you both on your help desk ticket) come at the issue from 2 different directions. The 19 point checklist and the associated DMX and E1.31 document attempt to teach you a little bit about how networking works and how the PixCon16 fits into the equation. It is more a stepping stone to get you thinking about how to configure network devices and why those devices are configured the way they are. They are designed to give you the basics to go out and learn how IP networking does its thing. You have to understand that there are entire college degrees dedicated to teaching how to network. Teaching a customer everything they need to know about networking is something that is simply beyond the scope of anything we do. The other guide (the one I recently sent to you, and the one you originally replied to before I split your message into a new thread), comes at this issue from the other direction. That particular document holds your hand step by step and configures your computer to talk to the PixCon16 without fail. That particular document is complete with pictures and shows you exactly what you need to change on your computer. It is written in an easy-to-use format, and at the end of that document it will tell you exactly where the issue lies: Your configuration, or a bad board. If it is your configuration it will again attempt to point out where you should go looking. The PixCon is a challenge to support since there are simply too many things that need to be looked at - things that are not actually in our wheelhouse. Performing some of the steps can take you hours, since you are probably not familiar with the concepts. Documents like the PixCon16 Troubleshooting Guide are the best way for us to communicate what needs to be checked as they allow you to work through them at your pace. If you were to call us, it would be the exact steps we would walk through with you, except you would not have the benefit of all the pictures. We have great customer service, but the team is limited. I am the only person who can help with PixCon16 issues. We rely on these documents since it may take you several hours to understand the concepts - hours that we can be helping others. Unfortunately we don't have the time or resources to try to teach every customer how TCP/IP works, how network equipment works, etc. I'm not sure if you followed that document at all since the final steps let you know if you have a config issue or if you have an actual hardware problem. I have a feeling you did not. Some of the final steps direct you to contact us with explicit information in the case things don't work, and I did not get any from you. I will admit that the PixCon16 troubleshooting guide is a 'It's us or It's you' document. By that I mean it is designed to let us know if the issue is the hardware itself , something we are responsible for, or if it is something on your side (configuration, network equipment failure, etc). It is our experience that most problems with PixCon boards (especially with those that are returned to us) are not problems with the board at all. They are configuration issues. The PixCon16 Troubleshooting Guide is designed to give us the information we need if a board does actually need service. Without you following the Troubleshooting guide to completion, I still have to assume that the issue is configuration - not the board.
  5. When talking about max numbers, there are 4 factors that come into play: 1 - What is the network medium? IE, is this Ethernet or RS-485? 2 - What is the speed of the medium? 3 - If this is RS-485, are you using LOR protocol, ELOR protocol, or DMX protocol? 4 - How much is the data changing? LOR USB adapters and MP3 directors ONLY output RS-485, so we can treat them the same: For AVERAGE sequences running 500K ELOR we recommend no more than 2000-2400 pixels per LOR network. For a G3MP3, that would be 4000-4800 total, 2000-2400 for each Network. Using a slower speed (19.2/57.6/115.2) will reduce than number. Using regular LOR networking (as opposed to ELOR) will also reduce the number. When running native DMX-512 (IE, the on the wire RS485 DMX, NOT E1.31) the limit is simple: 512 channels (it's right there in the name). E1.31 is a completely different beast: When running E1.31 (DMX over Ethernet) bandwidth is determined by your max Ethernet speed (IE 10/100/1000/etc), switching fabric speed of your network, routing, how fast your E1.31 controller can process the data and get it out to the pixels (which themselves have a limited bandwidth) and a host of other things that require several semesters of college level classes to explain properly. Jim will correct me (as he always does for which I am grateful, since I can never remember): an E1.31 DMX universe will consume .25Mb of LAN bandwidth if I remember correctly. None of our MP3 directors will output E1.31. The Wildcard - How much data changes per unit of time (IE the speed of your sequence) As others have said, there is no absolute ceiling on the number of pixels that can run on a single LOR/ELOR network - A slow sequence can run many thousands of pixels per network while a super fast data intensive sequence can saturate the network with only a few hundred. Even E1.31 universes can be impacted by how fast a sequence is, however because of the large amount of bandwidth available, this is rarely noticed. What should NEVER come into play - what is sending the data for a SHOW: Both the Show Player running on a computer and an MP3 director can fully saturate a network without a sweat. That means that a sequence run from a computer should look just about identical to one running from an MP3 director. If you are seeing lag with a sequence you can be assured that the issue is not processing power of the computer or the MP3 director - it is bandwidth. There is an exception to this rule, and that is if you are running from a computer, AND are playing a sequence from the Sequencer/Sequence Editor/or (possibly) Superstar. There are a LOT of things going on when you are sitting in front of the software running a test. The two biggest being the format of the data, and all the other stuff we have to update while running. First, your sequence is not in an 'optimized for playback' state. What I mean by that is the data that makes up your sequence is being kept in memory in such a way that makes it easy to be edited, not played. Because of that, we need to compute a lot of things in real time on the fly. That is one of the reasons why things like the Motion Effect Generator (as explained by Matt) lags a bit when you are sequencing. Once you are happy with the sequence however, all of that data is processed down into a way that is optimized for playback. Second there is a LOT more going on with your computer when running a sequence from the Sequencer/SE. We are sending data around to multiple places. We are doing all that computation from above. We are watching for additional inputs from you. We are updating your screen. All of that takes time. These are the reasons why we say that a 'Show Computer' doesn't need to be anything special, but for 'Sequencing' a better computer may perform better. You can absolutely use the software on slower older computers, but you may have to wait longer for things to happen. Some cars go. Some cars go FAST. Both get you to the grocery store
  6. FYI... I see they have gone up $30 since last years model, but I love the Acer Aspire E15 series for general workhorse laptops. For $380 they are a great buy. I have a side client and I have been purchasing that model for them for a couple of years now. They absolutely love them. With the exception of one, where I'm sure the user entered a glass of water into the keyboard instead of his password, I have never had a problem with any of them.
  7. M.2 for the win. They are stupid fast. My 950Pro is awesome, and anything newer is even faster. FYI: In case you were wondering about how good the warranty is... My 950 Pro is in my development machine - the one I use every day working on LOR. That's 5 days a week, 8 hours a day. Let's just say it gets used A LOT. I've had it for over 2 years now, and the warranty is good for 5 years or 400 TB. According to their software, I've written 5.4T, so I have another 394TB of writes left. According to the smart data, I've used 0 spare cells, and there have been 0 media errors.
  8. 1 - Install the driver software for the LOR USB adapter 2 - Make sure it is plugged in
  9. Sorry if someone said this in a prev message. We recommend NO MORE than 2000-2400 pixels PER LOR NETWORK at 500K using ELOR protocol for AVERAGE sequences. If you are using slower speeds or normal LOR protocol, those numbers go down. We can not give an absolute number because different sequences can have radically different bandwidth needs.
  10. Release Notes For ShowTime 5 Version 5.1.2 27 August 2018 This is a production release. *** UPDATES TO THE SEQUENCER *** Sequence grid row height: 1) Bug fix: if the user repeatedly shrunk the row height in the sequence grid, they would reach certain sizes where some prop/channel names did not get displayed. Now names are always displayed, regardless of the row height. Reported by user ndutton. 2) Enhancement: depending on the row height, the Sequencer would choose one of 3 font sizes to display prop/channel names with. Now it will choose among 4 font sizes - a new one was added when the row height is extra tall. Reported by Light-O-Rama. In Preview Design, renamed "Channel Conflicts" tab to "Channel Conflicts (and bulk change tool)" to better reflect its functionality. Reported by Light-O-Rama. Audio wizard changes: 1) Bug fix: when the VU Wizard was set to analyze only part of the song, it would still insert timing marks and/or channel effects for the entire song. Reported by Light-O-Rama. 2) The default timing grid shown in the Beat, VU, and Tapper wizards is now the one currently selected in the sequence grid. Reported by Light-O-Rama. 3) Improved performance when the Apply button is clicked in the Beat, VU, and Tapper wizards. Reported by Light-O-Rama. 4) Bug fix: when clicking the "Start" button on the Tapper wizard, typing the space bar did not produce taps. Reported by Drew Hickman and NJ Malenke. Moved menu item Sequence > Audio Wizards > Add Beat Channel to Sequence > Add New > Beat Channel. On the sequence grid's right-click menu, the Audio Wizards > Add Beat Channel item was removed. Added item to the Grid View menu: Add New > Beat Channel. Reported by user Drew Hickman. Fixed multiple issues with the Renumber Strings dialog (accessed by going to Preview Design, Channel Conflicts tab, Change Selected Props > Renumber Strings). Also added a "Reverse Order" button to this dialog. Reported by user k6ccc. http://forums.lightorama.com/topic/46721-editing-channel-assignments-information/ The "Other Warnings" tab in Preview Design will now display a warning when the channel assignments for a master prop and sub-prop are out of sync. A sub-prop has the "Uses the same channels as" field populated in the Prop Definition screen. Reported by user k6ccc. http://forums.lightorama.com/topic/46721-editing-channel-assignments-information/ Renamed the opening "Sequences" tab page to "Start Page" to better reflect its purpose. Reported by Light-O-Rama. Enhancements to the Prop Definition window: 1) All shape parameters are now displayed in a single column list and a scroll bar will be displayed if the list does not fit in the available space. 2) There are no longer separate tabs for the "Custom" and "Advanced" shapes. The grid to edit those shapes is now accessed from a button which opens a separate window -- giving the user much more screen space to edit custom props. 3) A thumnail view is now displayed for Custom and Advanced props in the lower portion of the Shape section. 4) The delete key can now be used to clear cells on the grid when editing a Custom or Advanced shape. 5) The last shape you used to create a new prop is now remembered and set as the default the next time you create a prop. 6) The Save and Cancel buttons were moved to the upper left corner to be consistent with the Preview Design window. New shapes in Prop Definition: 1) Tree 360 panels. This can model large commercial trees that are assembled by tiers, and those tiers are broken into panels/branches. The shape assumes each panel has its own set of channels and that every panel is lit the same way. Requested by user Drew Hickman. 2) Tree 360 tiers. Also known as "Z trees". This shape does not support RGB pixels. Requested by user spascall. 3) Sphere and Cylinder shapes. These can be configured to display 1, 2, 3, or all 4 quadrants (vertical sections). The Tree 360 Wedges shape was also updated with a parameter to choose the number of quadrants it displays. Requested by user stevehoyt and others. http://forums.lightorama.com/topic/46771-how-to-define-prop-for-tree-shaped-like-a-globe/ If there are no existing previews, the Upgrade Sequence screen now disables the choose existing preview option. Reported by Light-O-Rama. The sequence upgrade process now does a better job of handling inconsistent settings on RGB channels. Previously, some situations could cause the Sequencer to crash. Reported by user Val Bennett. http://forums.lightorama.com/topic/46800-upgrading-sequence-error-from-s4-in-s5/ During the sequence upgrade process, warnings about subsequence channels now include the channel name. Reported by Light-O-Rama. Adjusted the size and layout of the New Animation Sequence and New Musical Sequence dialogs so they display correctly when the "Visual Effects" tab of Window's Performance Options dialog is set to "Adjust for best performance". Reported by user John Hall. Adjusted the wording of items in Preview Design's "Add New Item" dialog. Reported by Light-O-Rama. Changes to motion effects: 1) Removed the align left, center, and right buttons for the Text effect -- as they did not have any effect on actual lights. Reported by user k6ccc. http://forums.lightorama.com/topic/46834-feature-request-horizontal-position-offset-in-motion-effects/ 2) Added TextPE effect that exactly replicates the S4 Pixel Editor's text effect to improve sequence upgrades. Adjustments to text effects in upgraded sequences are no longer required. Note there are now 2 text effects in S5: "Text" and "TextPE". Reported by Light-O-Rama. 3) Renamed the "Full Length" option in the Movie effect to "Movie Length Matches Sequence Length". Reported by Light-O-Rama. 4) Bug fix: when inserting a new motion effect, the Motion Effect Generator window could be calculating the effect "None" (blank screen) even though the selection in the drop-down box showed a different effect. This only occurred when Sequencer Preferences > Motion Effects > "When opening, initialize from the current toolbar effect and color" was unchecked. Reported by Light-O-Rama. 5) Bug fix: in some cases the bulb size slider control on the Motion Effects Generator could disappear. Reported by Light-O-Rama. 6) Bug fix: the scanner effect could cause an error during effect calculations and result in the play buttons not being enabled. Reported by Chris Reynolds and Eric Brown. 7) There is no longer a delay when you first open the Motion Effects panel until thumbnail images appear. Reported by Light-O-Rama. On the grid's toolbar, the Motion Effects and SuperStar tools are now only visible when the user has a PRO level license. Reported by Light-O-Rama. Added a warning when trying to use the Fill tool on an empty row. Reported by Light-O-Rama. If the current toolbar effect is set to "Motion Effect" when the Color Fade tool is selected, the toolbar effect is now automatically changed to "On". Reported by Light-O-Rama. *** UPDATES TO SUPERSTAR *** FEATURES: Added "Snake Up" and "Snake Down" as movement options in the Auto Sequence dialog box Added "skip inactive grid squares" option in Auto Sequence dialog box Added "Average the Time Length of Effects" option in Auto Sequence dialog box BUG FIXES: Fixed a bug where an encrypted file from previous versions would not read in if it has groups or timings in it. Added a check for "Full Range" color mode if launched from a SuperStarRequest. If in "Full Range" mode, SuperStar forces "Balanced" mode and adjusts all the color values to be 100 or less. Made it so every 5th long tick mark on the edges of the sequencing grid is thicker. Fixed a bug where if you had effect groups in a sequence and you did "select all" then you could no longer expand the effects in the effect groups Doubled the amount of memory SuperStar can use This prevents memory errors when compiling large sequences. Fixed a bug where writing out a large image could cause the program to crash. Fixed it so the Auto Sequence movement options work properly with pixel speeds other than 1.00 *** OPEN ISSUES *** S5 Sequencer section of the help file is still in the process of being updated. Clipboard files from S4 (.LCB) can be used in S5. They import correctly into single color channels, but not into RGB channels. In the Sequencer, subsequences will play back to lights only on LOR enhanced and DMX/E1.31 networks. They will not play to un-enhanced LOR networks (playback works fine on all networks in the Show Player). Support CCR macro channels during preview playback (on screen) http://forums.lightorama.com/topic/43877-s5-not-supporting-ccr-macros/ Pixel Editor previews imported into S5 require manual adjustments to props that have been rotated. Props with no rotation in PE import correctly. Props with rotation in PE are in the correct location but may have the wrong rotation and scale). http://forums.lightorama.com/topic/45546-s4-pixel-editor-show-in-s5/ *** MOTION EFFECT ENHANCEMENT REQUESTS *** Would like an option in the spiral effect where you could do a fill like a true spiral tree would do. Requested by SPaschall. Add movement options to the Picture effect that are essentially the second half of the Peek-a-boo movement. So exit_left, exit_right, exit_top, and exit_bottom would be the new options. Requested by Little_b. http://forums.lightorama.com/index.php?/topic/43699-feature-request-using-picture-effect/ Make the "once to fit duration" option available in more motion effects.
  11. Today we released production version 5.1.2 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 is the first software from Light-O-Rama that is designed from the ground up to work with mega-pixel displays. S5 can also be used for non-pixel displays, but you may wish to stay with S4 for this season as S5 is a big change. During this change over, we will continue to maintain BOTH S4 and S5. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. Help documentation is not yet complete for this version, however we expect to release it shortly. The latest S5 help can always be found online here: http://www1.lightorama.com/help/ We also will be creating S5 based tutorial videos in the near future. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.1.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.1.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.1.2 Please note that help file updates are not yet complete and will be released in the near future. Please see the next message in this thread for the current release notes. We hope to have documentation complete by the next release. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the lastest version, please click your browser's refresh button. Thank You! Many thanks to the help and support all of our beta and release candidate testers gave us for the last year! Without you, S5 would not be what it is today!
  12. Heh.. Heh... He said 'Bastard file' /beavis
  13. DevMike

    pixe con16

    There is no such thing as a PixieCon. It is either a PixCON or a PixIE, and they are different. Which are you asking about?
  14. Export a channel configuration file and the animation will come with it. You probably shouldn't be using the Animator any more. S3 replaced it with the Visualizer, and S5 makes use of a different way all together.
  15. Hi Ryan. I looked at your tickets, and can only find the one instance of you asking about renewals/etc. Your issue really boils down to confusion of what S4 Pixel Editor (what you asked about) and what S5 SEQUENCER are. Only S4 has Pixel Editor, whereas only S5 has Sequencer (which combines the S4 Pixel Editor with the S4 Sequence Editor AND the S4 Visualizer). We probably should have sent you the following information. In a nutshell, what Jim is saying is 100% correct: There are several options to move to newer versions of our software. Those options depended on your budget, what your current license level is, if you want to move to a new level, or if you want an add-on. Option 1: If you have any license level other than Pro and want to increase your level (Say from Basic+ to Standard) you can purchase an UPGRADE. The upgrade not only increases your software level, but also entitles you to updates for 1 year. If you have Basic or Basic+, this is the best value for the money: An upgrade to Basic+ from Basic is $20, while an upgrade from Basic+ to Standard is $30. With S4, a new license level above Advanced has been added called 'Pro' that you may want to consider as well.http://store.lightorama.com/s2soup.html Option 2: If you have Pro, or want to stay at the level you are currently at, purchase a license RENEWAL for $29.95. That will allow you to use any future updates for 1 year. http://store.lightorama.com/solire.html Option 3: If you do not already own a Superstar license, You can purchase the SuperStar add-on, starting at $29.95. When you purchase the Superstar add on, you are also given a complimentary license renewal (the same one you would get if you purchased option 2 above). http://store.lightorama.com/suse.html Option 4:If you already own a Superstar license, you can purchase a SuperStar UPGRADE. When you purchase a Superstar upgrade, you are also given a complimentary license renewal (the same one you would get if you purchased option 2 above). http://store.lightorama.com/sustup1.htmlRemember: Your software is good for life and does NOT expire. Only your ability to go to newer versions requires a license renewal or upgrade.
  16. Turn off the Advanced Rendering Engine. Your computer does not support OpenGL properly. That will fix it.
  17. We have just learned that the power will be off for the rest of today as well. If you need assistance, please use the help desk system as that is up and operational.
  18. Off hand, YES I believe that to be true. However I would need to go verify that in the code since I wrote it 5 years ago and don't remember. It would not have made sense to me back then to re-create those files in Show Player or anywhere else other than the editor. I'm 99.9% sure they do NOT get created if all you do is run a sequence from show player. However as soon as you do open them in SE they would be created.
  19. As with all of our internal files, there is a reason they are being created. The WAV files are used internally for things like Beat Detection/etc. They have been created since S3 (3.10.0 -> http://www.lightorama.com/help/whats_new.htm#3-10-0). 3.10.0 was released in June of 2013 - more than 5 years ago. You can not stop them from being created as they are used internally and are required to make things run. If you delete them, they are re-created. 70 minutes of audio should be around 640MB, as wave files. Just 5% of your drive (17.5GB) should be able to support 32 hours of WAV audio. if your computer is low on space, I don't think the WAV files are the issue. Instead, I would install and use https://windirstat.net/ . I use this a lot to see exactly what is taking the space on my drives. You may find what is really the space hog. I can send you a file which should turn off the production of those files, HOWEVER you will loose a lot of functionality in all programs of the suite including Sequence Editor, Pixel Editor and Superstar. Those include beat detection, wave file display, MP3VBR recoding, etc. If you would like the patch, please open a help desk ticket.
  20. It looks like some overnight maintenance on the LOR electrical system is taking longer than expected. Phones, Support, and shipping are all affected. The help desk system is up and available should you need support: http://helpdesk.lightorama.com/
  21. You should have no problems going 4 to 5 without uninstalling. There could be issues going back from 5 to 4, even with an uninstall. We are aware of the issues. The fix is to uninstall and then make sure program files(x86)\light-o-rama is empty.
  22. Addendum: You may also see errors that say certain components are missing. Again that is our fault. We have been changing some things around to keep S4 and S5 using the same libraries, but we have failed to update verifier. We will fix that as well in some future release.
  23. We have been pretty lax in updating the verifier over the last few versions (frankly, we just don't have the time). We are also discovering that the uninstall process is leaving behind files when it shouldn't (like Phil points out). If you are moving back to S4 from S5, it is best to do a registry wipe, and then remove the LOR folder from Program Files (again as Phil points out). Use your best judgement when it comes to the verifier and version numbers. If it sticks out like a sore thumb, like Jim's where he has installed 4.3, but post is 5.0, do the registry wipe and delete. If you see something like 'Expected 4.3.18, Found 4.3.32', that's us not having the time to update verifier. Sorry for that.
  24. For S5, I would post your suggestions here.
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