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DevMike

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Posts posted by DevMike


  1. We are very sorry to any of you that did not receive our eMail about a sale, or any of the other eMails we may send (which are NOT many). Let us try to explain why it happens: Spam.

    Depending on what statistics you believe, somewhere between 50% and 90% (and some say even as high as 97%) of the TOTAL WORLD WIDE EMAIL SENT is spam. One statistic we found said that the total number of spam eMail sent PER DAY in 2010 was 294,000,000,000 (that's 294 Billion with a B ) messages! 

    So ISPs have a vested interest in aggressively finding and deleting spam before it travels through their network, or gets stored on their eMail servers. Bits are Dollars, and the less bits sent/stored, the more money saved.

    Now when we talk about ISPs, we don't just mean the people you pay for internet service, or even your eMail provider (if it is different). eMail is built on a technology that allows the message to skip through multiple different servers on it's way to you. While that eMail may be addressed to you at hotmail.com, aol.com or some other address, it may have gone through many different servers owned by many different ISPs on it's way TO you. ANY ONE of those servers could examine the eMail, decide it is spam, and throw it into the bit-bucket. 

    So, knowing this, we play by a set of rules that 'the internet' has decided is the best practice for sending an email blast:

    • Our eMail list is 100% OPT IN. There is no default of being entered onto an eMail list. Even going as far as ordering from us does NOT place you on our eMail list.
    • We are 100% can-spam compliant
    • We use a reputable company that abides by all current rules/regulations and self imposed restrictions for eMail marketing

    Want to know what happens? A certain percentage of our eMails are STILL caught by over aggressive  ISP spam filters. The amount of control we have over that eMail once it leaves our server/contact company's server: 0%. 

    Aside from checking to make sure you are on the mailing list, unfortunately there is not much else we can do - if anything.

    On your end, you may want to double check that our sales eMail did not end up in your 'spam' or 'junk' folder.  You may also want to create a new eMail address with a different eMail provider (there are many that are free) and sign up with that address as well.  Then you will have 2 addresses where we can send the eMail, and it may not be caught.


  2. 4 hours ago, Mr. P said:

    I really wish LOR would come out with some E1.31 boards only, it would bring them some more business. Lighters like myself use mainly E1.31 so I take about 90% of my business elsewhere just because LOR doesn't carry enough options.

    I have heard that there are some new E1.31 devices in the works.


  3. 18 hours ago, jerry72 said:

    Shouldn't have to bug you guys for something that should be a simple fix. But lately it sure seems like people in these forums are less and less helpful. Last thread 8 started about a cuz file went completely ignored, has to find help on a completely different website.

    It is NEVER bothering us, it is what you paid for.  We are always happy to help.

    We try to keep out of the forums so that this remains as much of a 'user to user' community as possible.  BUT If you can't find an answer, or you tried to get an answer here and were unsuccessful, please open a help desk ticket.  We may not read every message here, or respond.  We do however answer EVERY help desk ticket.

    Opening a help desk ticket also IMPROVES the software/hardware/documentation/etc.  The most obvious way is if you have found a bug - we are notified and can correct it.  But even 'simple' questions help us improve:  Seeing the same question/issue several times can clue us in to where we made a poor design choice, or where we need to improve documentation.


  4. Rather than post something like that, have you tried to open a help desk ticket?  It may be that you simply don't understand how to create what you need, or you may have in fact found a bug.

    S5 is a completely different animal and does have a learning curve associated with it.  


  5. Please note that we expect to have eMail issues this weekend,  possibly lasting into early next week.  Our eMail provider is forcing a change on us that will most likely disrupt a lot of eMail based things.

    You may encounter some weirdness while this is occurring.  We use eMail for a LOT, so don't be surprised if something is not working properly over this weekend while we make the change over.

    Some of the things that will be impacted are:

    • Notifications from the Forums
    • Notifications from the Help Desk System
    • Help desk ticket creation by sending an eMail
    • License Updates/Upgrades/Renewals/Information (via eMail)
    • All corporate eMail (IE, email to/from any of us with an @lightorama.com email address)

    The Help Desk system itself will not be affected.  You should still be able to go directly to it via the web and open or check the status of a ticket.  The same is true of the forum.  It will be up, but eMails from it will not work until the updates are complete.


  6. 1 - I don't know if there will be a sale

    2 - I don't know when the sale will be if there is one

    3 - We will tell you the same thing if you open a help desk ticket

    4 - There have been no sales yet this year


  7. You'll notice that we like to be 'exact' when talking about certain things.  For example, if you are talking about LOR controllers on an LOR network, and you call that 'Ethernet' you are probably going to be corrected:  While we use the same kinds of cables and network jacks, LOR networks are NOT Ethernet, they are RS485.  Those two things work very differently and are not compatible with each other.  

    We also need you to understand that there is no such LOR Controller as a PixieCON.  What you have is either a PIXIE or a PIXCON, and those 2 families of controllers are VERY different.

    PIXIE controllers come in 2,4,8 and 16 port configurations.  They are strictly to be used on LOR networks (with the exception of the Pixie2 which can be used as a DMX controller - but that's still RS485).  

    The PixCON controller comes in 16 ports only.  It can be used on Ethernet as well as on an LOR network.

    Pixie and Pixcon are configured VERY DIFFERENTLY from each other.


  8. Today we released production version 5.2.4 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release. 

    Help documentation is now nearly complete for S5.  The latest S5 help can always be found online here:  http://www1.lightorama.com/downloads/5.2.4/help/

    We also will be creating S5 based tutorial videos in the near future.  

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 5.2.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 5.2.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 5.2.4

    Documentation for S5 is now nearly complete and can be found online or in the Program's Help function.

    Hub now supports All SD card functions including triggers, start sequences, etc.

    SuperStar improvements

    Sequencer Improvements

    Many Bug Fixes.

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the lastest version, please click your browser's refresh button.

    Thank You!


  9. Today we released version 4.4.4 of the Light-O-Rama Software Suite.  This is an official production release, not a beta release.  This release includes various bug fixes and an expansion of LOR Hub to include all SD card options.

    How to check if your license covers this version

    To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version.

    If the email says...

    • Your license covers the latest version, 4.4.*.

    ... then your license already covers this version.  You can use it without making any additional purchase.  Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode.  In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version.

    On the other hand, if the email instead says...

    • Your license does not cover the latest version, 4.4.*.

    ... then your license does not cover this version.  In that case, you have several options:

     

    Upgrading or Renewing Your License

    (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1).

    (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade.  This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too).  So, if you do this, there is no reason to also purchase a license renewal.

    (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar.  This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal.  Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option.

    (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal.  Your license will now work with the new version (and some future versions too), at the same license level as it currently does.  For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software.

    What's New in Version 4.4.4

    Hub now supports All SD card functions including triggers, start sequences, etc.

    SuperStar improvements

    Bug Fixes

    How To Get the Latest Version

    You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button.

     

    Thank You!


  10. 4 hours ago, Eric walls said:

    I'm wondering if I can replace my older G3 Director that is already mounted in a metal box with the controller? Will I be able to take that one out and replace it with this one?

    Probably not. 

    If it is a G3 style 1602 then definitely not.  

    If it is the old style DC-MP3 then you possibly may be able to modify the enclosure somehow, but it will NOT be a direct replacement.    We won't be able to do the modification for you, and you would be responsible.  FYI"  That is a big MAY since I don't have an older style controller.  It may not be possible AT ALL.

    The G4 MP3 director is approx 1" longer than the old G3MP3.

     

    22 hours ago, Orville said:

    Will this also be incorporated into earlier versions of the Software Suite, i.e. S4?   "don't ask, won't know." :)

    Yes.  Hub is in S4 and S5 (and is identical in each) and for now we are still supporting both.  

     


  11. Current software will allow for all 4 ports to function.  That's actually been that way for a couple of years.  

    What the current software will not do is enable Link Mode.  We are finalizing the design as we speak (I just got an eMail from Dan about the format of the configuration file to drive this).  It won't be the next release (I'm in the process of building that right now).

    When the Link mode is ready, we'll have a release with both PC software as well as a required firmware update.


  12. Mike's Power Point Rules (everyone is different, these are how I do MY presentations.  I think it works great):

    Only ONE of you (the slides or you) can be the star.  YOU should be the star, NOT the slides. 

    An audience can only concentrate on one thing at a time.  Keep distractions like Video to a minimum.  You need  a video?  Fine.  Video can really drive a point home - it is very powerful.  Just don't expect anyone to hear or understand what you are saying while it is playing.  

    The slides don't teach, YOU teach.  Slides emphasize, they don't 'communicate'.  Slides are there for topic headers and possibly major bullet points.  Simple Diagrams are good.  

    Don't spoon minutia, IE hide bullet points.  Get the whole thing out there at one time.  Remember that when you change a slide no one is paying attention to you any more.  Get it out of the way all up front.  Give them a few seconds to digest the slide then get the eyes back on you.

    Unless you REALLY need to....  Sometimes a topic is SO big that it's sub-topics could be slides on their own - but less slides is always better.  In this VERY limited case feed single bullets.  But not many.  Make use of the free space so the audience does not feel like they are being cheated or treated like children.

    Please.  For the love all things good:  Just because you have transitions doesn't mean you should use them.  YOU make the sizzle, not the changing of a slide.

    Use a heavy hand when editing slides and their quantity.  More slides is NEVER better.  Information PACKED onto slides is NEVER better.

    Powerpoint has a place for presenter notes.  USE IT!  Type your entire script into them.  If you distribute your slides, PRINT them along with the slide itself.  The slide is the memory jog for the audience, your script is the detail.  The script is you.

    Audiences fall asleep FAST.  Ensure your slides have an IRREGULAR cadence.  Need a 10 minute section to talk about something?  A couple of fast slides before and after keep them on their toes.  An occasional joke image/trivia/whatever on a slide keeps them invested.

    Pick a font and STICK with it.  Don't pick Comic Sans - people WILL laugh at you [behind your back].  Pick 2 or 3 font sizes and MAKE THEM BIG.  If you find yourself reducing your font size because there is not enough room on the slide - you are doing it wrong.  Just because you have 800 fonts and 1000 sizes doesn't mean you have to use them ALL.

    Pick a background/template and STICK with it.  

    Pick a couple of slide designs and STICK with them.  I pretty much only ever use 2:  Title with Single Column (90%), Title with Dual column (10% good for comparisons).  Just because you have 800 of them doesn't mean you have to use them ALL.

    Finally - Rehearse your script and time it.  By that I mean sit in a room and READ IT OUT LOUD!  You may feel silly [I know I do!], but do it.  Shoot to fill 70 to 80 percent of your total allotted time.  CUT CUT CUT if you need to.  You WILL get questions.  You will trip over yourself.  You will need to explain some things a second time.  Make Q&A time your filler at the end.  Don't fall victim to 'I have 60 minutes and I have to fill it all!'.  You look BAD if you run out of time.  You look GOOD if you finish and take questions.


  13. 1 minute ago, k6ccc said:

    BTW, I can't thank you enough for asking us users for input, rather than just changing it and maybe not really fixing the issues we users have.

     

    I'm trying it again. What will probably happen in the end is that we won't be able to incorporate someone (or multiple someones) suggestions because of technical or other concerns.  That person will get mad and huffy and blow chunks all over the forum until we are forced to ban them.  

    Everyone needs to be clear that I am soliciting input, but in the end we may NOT take your advice or do something completely opposite of what you suggested (not you personally, the you meaning the people in this thread).  My job is to balance these requests with what makes the most sense for the most users and what is best for the software in general.  My job is to be the ultimate compromise-er.

     

    bell-curve.jpg  

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