Jump to content
Light-O-Rama Forums

DevMike

Administrators
  • Content Count

    3,858
  • Joined

  • Days Won

    63

Everything posted by DevMike

  1. Today we released production version 5.3.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. The latest S5 help can always be found online here: http://www1.lightorama.com/downloads/5.3.14/help/ How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.3.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.3.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.3.14 5.3.14 contains several bug fixes and improvements, most notably load time improvements for sequences being run from a computer. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button. Thank You!
  2. Thanks Mr. P but this is a different issue. @Sijaan Yes, that is a known issue and is addressed in 5.3.14 which I am working on building at this time. It should be out shortly. Thanks for the report. You can always open a help desk ticket if you find issues like these.
  3. So this years giggle ticket (or at least the one I remember right now): I had a person using 3 PixCons (actually, i think they had more, but it was 3 for a particular prop). "2 of these don't work! They're junk!" I need to test this customer to see what their knowledge level is so I can predict how it will go and what we're going to need to look at. "Ok, tell me about them. What are the IP addresses? What universes did you want running on them? What are the Status LEDs doing?" [Cust surprisingly sends all the information I need: IPs, universes, Which PixCon controller, string numbers, which 16 universes work, you name it.] "They still don't work!" So Mike thinks to himself that this cust is pretty on the ball - i purposefully asked a very OPEN question, and this customer told me EVERYTHING I would need to know (and they would need to know) to get things working. They HAVE the correct information and should know what that information is for. They just need to be reminded what has to happen, and give them some encouragement: "Ok, so all that sounds right, you are not doing anything obviously wrong. Remember, everything has to match: The universes on the board, the universes in the sequence, the universes defined in the Network Preferences. You have 1 working, the other 2 should be fine. Double check your configuration" "Everything is defined properly! There is something wrong with them!" Whew. Ok, so this customer seems to know what they are doing. They must just be suffering from the same malady I suffer from at this time of year: Puddin'Brain. Overloaded customer, just not thinking straight. I think they just need a poke. So at this point what I am trying to do is get the customer to slow down. It's not the information I want, I want them to go get the information and when they do to LOOK at it. Hopefully this gives them an AH HA! moment. "Send me a screenshot of the Com Listener and show me all the IPs and Universes it is opening" [Cust sends exactly what I wanted] OOooooook... I wasn't expecting THAT. I figured for sure I'd get a 'Hey! I found the issue' response. Guess I better look at it... "Those don't match what you said. According to that the first board is defined properly. The second board is trying to use the universes you want on the 3rd board. The 3rd board is using the universes from the first. Fix that. Again, I'm thinking: oops. He should have caught that. Now that I've pointed it out he should go and get things working. "I will make the changes but that doesn't explain why controller 2 wasn't doing anything. See, I changed it and it still doesn't work. These things are junk!" No no no. I am purposefully making this guy work by not giving him exact instructions - and he is pulling it off each time. He HAS to be smart. I guess we should continue: "Now, send me screenshots for each of those boards configs. I want to see tab 2 of the PixCon Configuration screen." [I'll be darned, customer sends the exact stuff I want AGAIN. ] Again, when I asked for the info, it wasn't the info I cared about. It was getting the user to LOOK at the data and have an AH HA moment. He STILL didn't have it. "OK, so I looked at your configuration for boards 2 and 3. Board 2 is set up with the universes for board 3 and vice versa." (I can see the IP and the 2 boards are backwards) "I've been messing with these for weeks, and was trying to get them to work last night. See, I fixed it they still don't work!" At this point this customer is 2 for 2. They claimed the boards IPs and universes were set correctly in both the board and the network preferences (which the listener showed), and they were not. The excuse is what I call 'a cover' - I'll write about those sometime. The customer is embarrassed that I've caught him twice with bad data. No big deal - infact there may be some good - the customer may be getting the hint how this is going to continue. "Ok, NOW send me a screenshot of the Network Preferences DMX tab, Advanced Mode. I need to see all the universes so you may need to send more than one screenshot". At this point the ticket ended. I can only imagine the customer looked at the network preferences, discovered again that his universe to IP mapping was wrong, fixed it, and then started to work. Just because they are smart doesn't mean they are smart
  4. There is currently an issue with building SD cards using Hub. You will only encounter this issue if the following are all true: The first sequence in your show has more than 1 network defined You are using a G3 or G4 MP3 director with 2 or more ports The firmware on your MP3 controller is version 5.3.36 OR LOWER You are using ELOR protocol on any port 2 or higher (IE port 3 or 4 for four port directors) The symptom of this bug is that your director will be stuck on INIT after inserting the SD card. Controller status LEDs may all briefly go to solid, and then change back to flashing. PLEASE NOTE that these symptoms can also be caused by sequences or configuration, so do not automatically assume this is your issue. If you see this symptom check the 4 points from above. Only if they are ALL true, are you affected. At this time we recommend to EVERYONE (not just those experiencing these symptoms) to upgrade their MP3 director to the latest available firmware. Once you have updated your firmware, the issue is resolved. This is the easiest and quickest fix for this issue. Root cause: There are 2 different formats for enhanced data on SD cards for MP3 directors. There is 'regular' enhanced data, and then there is 'super' enhanced data. If you look at the SD card, these files have .ENH/.ENz or .EXH .EXz extentions where Z is a number (the port) from 2-4. In MP3 directors with firmware 5.3.36 or lower, the .ENH/.ENz files are used, and in 5.3.38 or higher, the .EXH/.EXz files are used. The issue is that hub is creating the files for firmware 5.3.36 or lower as .EHz instead of .ENz An easy way to check to see if you are affected is to look at the files on the SD card created by hub. If you have files that have an extension of .EHx (where x is a number from 2-4) you may be affected. For example, here are some files created for a Show #1. S1FILE01.ENH S1FILE01.EX2 S1FILE01.EXH S1FILE01.EH2 Notice the last file in that list is of the form .EHx. ----- A bug fix release for both S5 and S4 will be done in the near future, but for now -> We strongly recommend that you simply upgrade your MP3 director to the latest available firmware from our website to completely avoid this issue. This is the fastest and easiest fix available, with low risk.
  5. Once you have contacted us, please stop touching things We encourage all of you to experiment with the hardware and software. Experimenting is how you learn! Think changing a unit ID of some hardware will do something neat? Go for it. Want to change how that channel is defined in the software to see what happens? Do it. Changing things and experimenting is crucial to getting the most out of your hardware and software. But the time for experimenting stops when you contact us for something that is not working - and you want to get it to work. We have years of experience that helps us to diagnose and fix your issues. We have the ability to take the seemingly large task of fixing something, and by asking a few questions, and having you make a couple changes, find the correct course of action. Sometimes it takes several of these interactions to get you going. Once you have started down a path with us, please stop experimenting. In order to get something to work we start with a wide foundation and then build bit by bit , layer by layer, to get you working. If you go changing something in the foundation what we are building towards is going to crumble. Worse is when you don't tell us you did do something - and more times than not, no one admits it. At best you are going to stump us and force us to waste time trying to figure out what happened. At worst you are going to get the wrong solution - a solution that could end up costing you $$$ - either for sending things in to be repaired that are working, or you purchasing something you don't need. So please - go and play! If something happens you don't understand, ask us and we can tell you what you did. But PLEASE remember: Once you start trying to diagnose an issue with us don't perform any test or change any setting unless we tell you to.
  6. Demo works as a basic license ONLY for Visualizer and if I am not mistaken Previews. HWU Will allow you to set ANY Unit ID regardless of license (including demo). If you want to set a controller to F0, it will allow it.
  7. I never said it was cheap I really think it just comes down to personal preference. Directors make it easy to run 'headless'. Many commercial customers like them because it is a set it and forget it kind of thing - they stuff the SD card in and at the end of the season just take it all down and put it away. It also does take some of the 'geek' away. It's easier to create an SD card for multiple ports than it is to set up multiple USBs/etc. But between you and I, I too would only run from a computer - especially if I had one that is already running 24/7 (like my file server) https://www.youtube.com/watch?v=Nb91-j861DI
  8. YES. Director link will run perfectly fine over ELLs and is one of their main selling points. I always forget to point that out.
  9. Sorry, I didn't bother with this whole thread someone may have said this alread. You do NOT need a license to run the Hardware Utility to change the Unit ID of a controller. Download and install the software from our website and run it in demo mode. Then start the hardware utility and change the Unit ID. You DO need to have a USB adapter to be able to do that. If you don't want to buy ours you can use any USB to RS485 adapter, just remember that the data pins are 4 & 5 (BL/BL&WH D+/D-).
  10. With the N4G4, you can run up to 16 networks with multiple units. Remember that the N4G4 has 'Director Link'. Each director is daisy chained together, so with 5 N4G4 MP3 directors, you can run 15 separate unique networks. Adding a 6th would allow all 16, as well as 2 additional ports that could be used as 'repeaters'. We will also have a 2 port G4 director that can be used in Director Link mode (so 1 network is director link, the other is for some LOR network)
  11. 64 bit is not a magical cure all that you are lead to believe. I have a post around here documenting that.
  12. Both statements are TRUE. You can have 2 1602MP3s on the same wire. You can use it in this configuration. To do that 1 and ONLY 1 must have an SD card. No PC, No external (3rd) MP3 director. You can NOT have 2 1602MP3s on the same wire and use a 'external source' of data - IE a USB adapter. There are simply NO OPEN RJ45s on that network to go from the external source to that network. In order to use 2 1602MP3s on a single wire with no other network equipment, one must go at the start, the other at the end. All the holes (rj45s) are then filled. The data must then come from one of the directors. The other director must remain out of the picture (no SD card). The limitation is PHYSICAL.
  13. Your answer is NO YOU CAN NOT RUN A NETWORK WITH 2 LOR1602MP3 CONTROLLERS ON IT WHEN BEING RUN FROM A PC.
  14. Today we released production version 5.3.12 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. 5.3.12 Contains critical bug fixes and should be installed immediately if you are using any previous 5.3.x release S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. The latest S5 help can always be found online here: http://www1.lightorama.com/downloads/5.3.12/help/ How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.3.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.3.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.3.12 5.3.12 Contains critical bug fixes and should be installed immediately if you are using any prior 5.3.x release Please note that there are many critical fixes in this release for running shows from both SD cards and PCs. These fixes include things for Hub as well as Show Player and sequencer. If you are running any version of 5.3.x please do not wait - update now. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button. Thank You!
  15. No. You can use ONE of them, but not both. There is only 1 NET 1 connection on those controllers. If you use two of them, you have 'filled all the holes' and there is no way to put the USB signal into the network. Edit: Ninjaed!
  16. Sorry, I don't have time to read this entire thread. Here is what you need to know about MP3 directors/etc. There can only ever be ONE source of data on any wire. That means a single MP3 director or single USB device that is actively sending data. This holds true even for new G4 Directors with Multi-Link. You can have multiple MP3 directors on the same network as long as only one of them has an SD card inserted at any one time. As soon as an SD card is inserted into the MP3 director, even if that director is set to a schedule and there is no show playing, that MP3 director is actively sending data - it is sending heartbeats to all the controllers to keep them in sync. For G4 directors with Multi-Link you still only ever have ONE director sending data out a single wire. Each director is responsible for up to 3 wires, and then port 1 links all directors with sync information. 1602MP3s are kind of a weird thing since they are a hybrid, especially the 1602G3MP3 with it's 2 networks, But ignore NET 2 for now. For those simply think of them as a stand alone MP3 and a stand alone controller. The MP3 director is ALWAYS connected to one of the RJ45s. The other RJ45 is available. All RJ45s are electrically connected on a controller. So in this case, you can use an LOR1602MP3 on a network with ANOTHER source of data - say a computer. The problem comes in that there is only ONE RJ45 jack available (on net 1), so this controller can't be in the middle of a string - it has to be on one end or the other. Only 1 jack means it has IN only. The Controller portion will only ever run on NET 1 (either from the internal SD card, or this IN jack0 For the 1602G3MP3s that have 2 networks, Net 2 is NOT connected to NET 1 in any way, nor to the controller portion itself. The NET 2 jacks on the controller are solely OUTPUT only
  17. Can someone take a quick search and post a link to my previous post about 32 v 64 for these folks, please.
  18. I just wanted to take a moment and thank everyone who has contacted us on the help desk so far this season. We have been swamped with tickets and calls for the last 2 weeks and are working extra hard to get you up and running. While there are always jerks, I can say that this year I have run into fewer even with the increase in help requests. To all of you who are understanding and are taking the extra time to pass along good wishes we thank you. Just to give you an idea, I would estimate we have seen an 40% increase in users and help desk requests this year. Last year, the highest number of tickets we closed in a single day was around 120. This year it was 189, and season is not done yet. We expect another huge rush this weekend. With each ticket taking approximately 3 replies to complete, that means we are doing close to 600 tickets/day. We are also in the process of trying to get a bug fix release out and have had several major setbacks doing that. I personally have been putting in 10-12 hour days - 6-7 hours doing nothing but customer support, and then 5-6 hours of 'regular' (for me) work. So once again from all of us, thanks to all of you who have been understanding.
  19. FYI: Light-O-Rama software downloads can be found at http://www1.lightorama.com/sequencing-software-download/. The latest version is at the top of the page and previous versions are located at the bottom of the page. It's a big file and could take several minutes to download so be patient. To see a comparison of the different license levels: http://www1.lightorama.com/sequencing-suite-levels/To check your license status: http://lightorama.com/licenseCheck.html This will tell you the maximum version your current license is good for. Anything after that would require a renewal or upgrade (Which would then include updates for the next year).
  20. Pro has only been offered with the TSO package starting this year some time. When you open your ticket, please include your order number so we can look up the date of your purchase.
  21. I hope you have taken the time to open a help desk ticket, we will do our best to help. We don't care who you purchased the controller from. If it is ours, we will stand behind it and repair/replace it as needed. BUT I do want to say I take umbrage with this comment. You stated you purchased the controller from eBay. That would mean the person who pulled a bait and switch on you is the person you purchased the controller from on eBay, not us.
  22. Must be season, time for the annual outrage about the war on Christmas. I see the same group of people involved. If I see this thread get out of hand, I will put people on moderation. If you are about to post about how nothing is wrong, etc you are probably one of the first people to be on that list. My fuse right now is VERY short. Be cool.
  23. Use the Defaults We get 2-3 of these a week, and during the season 2-3 a day. A customer will contact us about moving to a new computer, or reinstalling the software and then not be able to find where all their stuff is - because they changed the location of the LOR Data directory, or they are not saving their audio/sequences/etc in the proper folder of the LOR data directory. These customers (especially during season) then demand we find their data for them. We're sorry, but that's not something we can do. We didn't store or move the data, so we would have NO CLUE where YOU put it on YOUR computer. This is one of the reasons programs like ours suggest default locations for data. All you have to do is press the OK button when asked: "Where do you want your data stored?", or not change the suggested folder when you save something. If you stick with what we suggest, we know immediately where it is on your computer: My Documents/Light-O-Rama. We can easily point you there. But if you were smart enough to change the location of the Light-O-Rama folder, or to save data in a different folder than we suggest, you need to be smart enough to find that data later.
  24. Let's Answer ALL those questions So the help desk ticket system is THE most efficient way for us to handle support issues. But for you, it may not be efficient - you put in a ticket and have to wait for us, then we have to wait for you, etc. After all, it sometimes takes a couple of back-and-forth sessions to properly resolve something. We are keenly aware of that, and so many times we will ask you several questions at the same time. For whatever reason, many (OK. ALMOST ALL) customers will only , and then barely, answer one of them. And it's not like they answer the first or last question. Of the list of questions, they will answer one of them seemingly at random. Without the answers to the other questions, this one answer provides us NO information. And then of course the customer will complain about how long it takes to resolve something with tickets. Again, even if you think one or more of the questions has nothing to do with your issue, please take the time to answer them ALL. If we ask 3 different questions, please provide 3 answers. Otherwise we are just going to have to ask you again - which wastes your time.
  25. I think you handled it well. Lights and decorations are crack to kids (and some adults too). It is hard to blame them when they come running into a display (Halloween or Xmas or anything else), despite our warnings, announcements, and signs. We can only be gentle with them, understand they didn't mean to put themselves in danger, and nicely correct them. 99% of them are going to understand, and apologize. You'll get a friendly wave from the parents. No one is to blame. Even the parents don't deserve any - I have personally witnessed well behaved, well parented children in less than 1/10 of a second take off and end up in danger. The parents don't want their kids in danger, but it happens FAST. But alas as with everything in life, there is that one percent - the JERK percent. When they appear, just shake your head and walk away - there is NOTHING you can do with these people. Rationally and calmly explaining things will not work. Sarcasm will not work. Yelling obscenities at them will not work. Just shake your head, correct the dangerous behavior, don't engage further, walk away. And then share the story with the 99% By my count, you got off easy. If you had 300 kids, you should have had 3 jerks. You only had one. Count your blessings And please don't blame entire swaths of people simply because of their age, birth year, color, or any other grouping. From the beginning of life there have been jerks, and there will continue to be jerks. There are not more jerks today than there were yesterday. You just notice them more as you get older And celebrate the 99% that were great
×
×
  • Create New...