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DevMike

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DevMike last won the day on November 4 2015

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About DevMike

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    LOR Developer

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    Toddonia
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    Code Monkey

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  • How I learned about Light-O-Rama -
    I work here...
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LOR Software

  • LOR Software Version
    A Beta Version
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  1. Jim - here is an FYI: Network Preferences has an 'export' command available that can save off your entire network configuration. When you do the export, the settings are saved in a file. After doing the registry wipe, do the install. Start the control panel and let it complain about not being able to open COM ports/etc. Unload it, start Network Preferences, and then import your network config. That can take some of the pain away of a registry wipe. The good news is that the new way the installer is created, should stop, or at least reduce, these kinds of issues (DLL/OCX mis-matches)
  2. Today we released production version 5.4.0 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. The latest S5 help can always be found online here: http://www1.lightorama.com/downloads/5.4.0/help/ How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.4.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.4.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.4.0 5.4.0 Has several new Motion Effects in the Sequencer, Additional Sequencer Improvements, Bug Fixes, and a new installation package. Note: Should you have an issue installing this new version, please attempt to uninstall and then install this new version. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button. Thank You!
  3. Today we released production version 5.3.14 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. The latest S5 help can always be found online here: http://www1.lightorama.com/downloads/5.3.14/help/ How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.3.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.3.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.3.14 5.3.14 contains several bug fixes and improvements, most notably load time improvements for sequences being run from a computer. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button. Thank You!
  4. Thanks Mr. P but this is a different issue. @Sijaan Yes, that is a known issue and is addressed in 5.3.14 which I am working on building at this time. It should be out shortly. Thanks for the report. You can always open a help desk ticket if you find issues like these.
  5. So this years giggle ticket (or at least the one I remember right now): I had a person using 3 PixCons (actually, i think they had more, but it was 3 for a particular prop). "2 of these don't work! They're junk!" I need to test this customer to see what their knowledge level is so I can predict how it will go and what we're going to need to look at. "Ok, tell me about them. What are the IP addresses? What universes did you want running on them? What are the Status LEDs doing?" [Cust surprisingly sends all the information I need: IPs, universes, Which PixCon controller, string numbers, which 16 universes work, you name it.] "They still don't work!" So Mike thinks to himself that this cust is pretty on the ball - i purposefully asked a very OPEN question, and this customer told me EVERYTHING I would need to know (and they would need to know) to get things working. They HAVE the correct information and should know what that information is for. They just need to be reminded what has to happen, and give them some encouragement: "Ok, so all that sounds right, you are not doing anything obviously wrong. Remember, everything has to match: The universes on the board, the universes in the sequence, the universes defined in the Network Preferences. You have 1 working, the other 2 should be fine. Double check your configuration" "Everything is defined properly! There is something wrong with them!" Whew. Ok, so this customer seems to know what they are doing. They must just be suffering from the same malady I suffer from at this time of year: Puddin'Brain. Overloaded customer, just not thinking straight. I think they just need a poke. So at this point what I am trying to do is get the customer to slow down. It's not the information I want, I want them to go get the information and when they do to LOOK at it. Hopefully this gives them an AH HA! moment. "Send me a screenshot of the Com Listener and show me all the IPs and Universes it is opening" [Cust sends exactly what I wanted] OOooooook... I wasn't expecting THAT. I figured for sure I'd get a 'Hey! I found the issue' response. Guess I better look at it... "Those don't match what you said. According to that the first board is defined properly. The second board is trying to use the universes you want on the 3rd board. The 3rd board is using the universes from the first. Fix that. Again, I'm thinking: oops. He should have caught that. Now that I've pointed it out he should go and get things working. "I will make the changes but that doesn't explain why controller 2 wasn't doing anything. See, I changed it and it still doesn't work. These things are junk!" No no no. I am purposefully making this guy work by not giving him exact instructions - and he is pulling it off each time. He HAS to be smart. I guess we should continue: "Now, send me screenshots for each of those boards configs. I want to see tab 2 of the PixCon Configuration screen." [I'll be darned, customer sends the exact stuff I want AGAIN. ] Again, when I asked for the info, it wasn't the info I cared about. It was getting the user to LOOK at the data and have an AH HA moment. He STILL didn't have it. "OK, so I looked at your configuration for boards 2 and 3. Board 2 is set up with the universes for board 3 and vice versa." (I can see the IP and the 2 boards are backwards) "I've been messing with these for weeks, and was trying to get them to work last night. See, I fixed it they still don't work!" At this point this customer is 2 for 2. They claimed the boards IPs and universes were set correctly in both the board and the network preferences (which the listener showed), and they were not. The excuse is what I call 'a cover' - I'll write about those sometime. The customer is embarrassed that I've caught him twice with bad data. No big deal - infact there may be some good - the customer may be getting the hint how this is going to continue. "Ok, NOW send me a screenshot of the Network Preferences DMX tab, Advanced Mode. I need to see all the universes so you may need to send more than one screenshot". At this point the ticket ended. I can only imagine the customer looked at the network preferences, discovered again that his universe to IP mapping was wrong, fixed it, and then started to work. Just because they are smart doesn't mean they are smart
  6. There is currently an issue with building SD cards using Hub. You will only encounter this issue if the following are all true: The first sequence in your show has more than 1 network defined You are using a G3 or G4 MP3 director with 2 or more ports The firmware on your MP3 controller is version 5.3.36 OR LOWER You are using ELOR protocol on any port 2 or higher (IE port 3 or 4 for four port directors) The symptom of this bug is that your director will be stuck on INIT after inserting the SD card. Controller status LEDs may all briefly go to solid, and then change back to flashing. PLEASE NOTE that these symptoms can also be caused by sequences or configuration, so do not automatically assume this is your issue. If you see this symptom check the 4 points from above. Only if they are ALL true, are you affected. At this time we recommend to EVERYONE (not just those experiencing these symptoms) to upgrade their MP3 director to the latest available firmware. Once you have updated your firmware, the issue is resolved. This is the easiest and quickest fix for this issue. Root cause: There are 2 different formats for enhanced data on SD cards for MP3 directors. There is 'regular' enhanced data, and then there is 'super' enhanced data. If you look at the SD card, these files have .ENH/.ENz or .EXH .EXz extentions where Z is a number (the port) from 2-4. In MP3 directors with firmware 5.3.36 or lower, the .ENH/.ENz files are used, and in 5.3.38 or higher, the .EXH/.EXz files are used. The issue is that hub is creating the files for firmware 5.3.36 or lower as .EHz instead of .ENz An easy way to check to see if you are affected is to look at the files on the SD card created by hub. If you have files that have an extension of .EHx (where x is a number from 2-4) you may be affected. For example, here are some files created for a Show #1. S1FILE01.ENH S1FILE01.EX2 S1FILE01.EXH S1FILE01.EH2 Notice the last file in that list is of the form .EHx. ----- A bug fix release for both S5 and S4 will be done in the near future, but for now -> We strongly recommend that you simply upgrade your MP3 director to the latest available firmware from our website to completely avoid this issue. This is the fastest and easiest fix available, with low risk.
  7. Once you have contacted us, please stop touching things We encourage all of you to experiment with the hardware and software. Experimenting is how you learn! Think changing a unit ID of some hardware will do something neat? Go for it. Want to change how that channel is defined in the software to see what happens? Do it. Changing things and experimenting is crucial to getting the most out of your hardware and software. But the time for experimenting stops when you contact us for something that is not working - and you want to get it to work. We have years of experience that helps us to diagnose and fix your issues. We have the ability to take the seemingly large task of fixing something, and by asking a few questions, and having you make a couple changes, find the correct course of action. Sometimes it takes several of these interactions to get you going. Once you have started down a path with us, please stop experimenting. In order to get something to work we start with a wide foundation and then build bit by bit , layer by layer, to get you working. If you go changing something in the foundation what we are building towards is going to crumble. Worse is when you don't tell us you did do something - and more times than not, no one admits it. At best you are going to stump us and force us to waste time trying to figure out what happened. At worst you are going to get the wrong solution - a solution that could end up costing you $$$ - either for sending things in to be repaired that are working, or you purchasing something you don't need. So please - go and play! If something happens you don't understand, ask us and we can tell you what you did. But PLEASE remember: Once you start trying to diagnose an issue with us don't perform any test or change any setting unless we tell you to.
  8. Demo works as a basic license ONLY for Visualizer and if I am not mistaken Previews. HWU Will allow you to set ANY Unit ID regardless of license (including demo). If you want to set a controller to F0, it will allow it.
  9. I never said it was cheap I really think it just comes down to personal preference. Directors make it easy to run 'headless'. Many commercial customers like them because it is a set it and forget it kind of thing - they stuff the SD card in and at the end of the season just take it all down and put it away. It also does take some of the 'geek' away. It's easier to create an SD card for multiple ports than it is to set up multiple USBs/etc. But between you and I, I too would only run from a computer - especially if I had one that is already running 24/7 (like my file server) https://www.youtube.com/watch?v=Nb91-j861DI
  10. YES. Director link will run perfectly fine over ELLs and is one of their main selling points. I always forget to point that out.
  11. Sorry, I didn't bother with this whole thread someone may have said this alread. You do NOT need a license to run the Hardware Utility to change the Unit ID of a controller. Download and install the software from our website and run it in demo mode. Then start the hardware utility and change the Unit ID. You DO need to have a USB adapter to be able to do that. If you don't want to buy ours you can use any USB to RS485 adapter, just remember that the data pins are 4 & 5 (BL/BL&WH D+/D-).
  12. With the N4G4, you can run up to 16 networks with multiple units. Remember that the N4G4 has 'Director Link'. Each director is daisy chained together, so with 5 N4G4 MP3 directors, you can run 15 separate unique networks. Adding a 6th would allow all 16, as well as 2 additional ports that could be used as 'repeaters'. We will also have a 2 port G4 director that can be used in Director Link mode (so 1 network is director link, the other is for some LOR network)
  13. 64 bit is not a magical cure all that you are lead to believe. I have a post around here documenting that.
  14. Both statements are TRUE. You can have 2 1602MP3s on the same wire. You can use it in this configuration. To do that 1 and ONLY 1 must have an SD card. No PC, No external (3rd) MP3 director. You can NOT have 2 1602MP3s on the same wire and use a 'external source' of data - IE a USB adapter. There are simply NO OPEN RJ45s on that network to go from the external source to that network. In order to use 2 1602MP3s on a single wire with no other network equipment, one must go at the start, the other at the end. All the holes (rj45s) are then filled. The data must then come from one of the directors. The other director must remain out of the picture (no SD card). The limitation is PHYSICAL.
  15. Your answer is NO YOU CAN NOT RUN A NETWORK WITH 2 LOR1602MP3 CONTROLLERS ON IT WHEN BEING RUN FROM A PC.
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