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DevMike

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DevMike last won the day on November 4 2015

DevMike had the most liked content!

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About DevMike

  • Rank
    LOR Developer

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  • Gender
    Not Telling
  • Location
    Toddonia
  • Occupation
    Code Monkey

More About Me

  • How I learned about Light-O-Rama -
    I work here...
  • Favorite Decorating Holiday?
    .

LOR Software

  • LOR Software Version
    A Beta Version
  • License Level
    Pro

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  1. DevMike

    11/27 Status - we are still swamped

    Friday Update: We are finally able to catch our breath! Things are still incredibly busy, but we have much better response times on tickets now and we are able to answer a few more calls. The one exception to this is poor Matt. He is still swamped with S5 Sequencer issues - which is to be expected the first year a new software is out. Matt is also dealing with some very serious issues in his personal life which are further constraining his time. Please know that he is doing his best to get back with all of you. To the 99.99% of you who have contacted us in the last few days/weeks: Thank you for your patience! We try our best to go above and beyond during this time for you. For that other .01% that like to 'kick the dog' so to speak - remember, we are humans and you get MUCH better service if you treat us that way .
  2. DevMike

    11/27 Status - we are still swamped

    Today is no different than yesterday unfortunately. We apologize once again for being a little slower than normal. Overnight we received more than 200 tickets, and the phone is still constantly ringing. In order to speed things along, please have as much information available as you can however you decide to contact us. Please include information like order numbers, license numbers, types of equipment, software used, etc depending on your question. If you are calling in with a technical issue, PLEASE have your equipment ready for troubleshooting. We can not effectively help you on the phone if you don't have access to whatever the issue is, and we will ask you to call back when you do. If you can't be in front of your computer with your equipment instead open a help desk ticket. Please know that even if you call in and have equipment ready, we may refer you to printed instructions/checklists/etc. Sometimes it is more effective to have you follow written instructions freeing us to help someone who has an issue not covered by our documentation. We ask that you do these things not for us, but for your fellow decorators. The faster we can diagnose and fix any issue, the faster we can help the next person.
  3. We would like to apologize that we are slower than we like to be on tickets and phones today. Between late Saturday afternoon and this morning we received over 250 help desk tickets, and the phone is ringing non-stop. We have all hands on deck, but even so we are overwhelmed at the moment. The last time we were crushed like this was last year when a TV show promoted our products to the DIY crowd (I don't remember what channel). If you have seen something over the weekend with LOR products, let us know so we know who to blame! We are working as hard as we can to catch up.
  4. We just wanted to take a moment and wish all of you a Happy Thanksgiving! We are hopeful you have a successful start of this season! Please remember the LOR office is CLOSED tomorrow 11/22/2018. You should not expect replies to help desk tickets and the phones will be un-manned. We will reopen for normal hours on Friday 11/23/2018. Friday is our BUSIEST day of the year, so you should consider using the Help Desk system rather than call. We will be manning the phones 10A to 4PM EST (as always). If you do get through to us, we suggest that after we help you that you immediately go buy a lottery ticket! (Or maybe don't? Maybe you used up all your luck getting us on the phone?) Please please PLEASE remember to be safe during the season. Not only be safe around ladders and electricity, but be smart about Drinking and Driving as well. We don't want to loose any of you!
  5. How to NOT get great service: "I already have a sufficient license key that I DO NOT need to, or want to upgrade. The stupid offline registration does not work, nor does your technical support phone line.You have 1 hour to resolve this issue, lest I launch a major negative campaigner assault against your company on the WEB, and let people know that you DB new yorkers are nothing more than a bunch of big shiesters." Actual first ticket from this customer received 10 minutes ago (busiest week of the year). No description of what the issue is (other than something to do with a license key). Why would I WANT to help this person? Edit: While I suspect no one would WANT to help someone with that attitude, I did in fact reply to her ticket to get more information about what the actual issue is (the quote above was the ENTIRE ticket). I actually replied 4 times and waited the entire hour she gave us. I received no reply.
  6. Today we released version 4.4.2 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. This release includes various bug fixes. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 4.4.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 4.4.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 4.4.2 Bug Fixes How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the latest version, please click your browser's refresh button. Thank You!
  7. Today we released production version 5.2.2 of the Light-O-Rama Software Suite. This is an official production release, not a beta release. S5 is the first software from Light-O-Rama that is designed from the ground up to work with mega-pixel displays. S5 can also be used for non-pixel displays, but you may wish to stay with S4 for this season as S5 is a big change. During this change over, we will continue to maintain BOTH S4 and S5. S5 fully integrates the Pixel Editor, Sequence Editor, and Visualizer into a single program and adds many enhancements to help you program large channel count stages. S5 uses a different methodology called 'Visual Sequencing' to create amazing sequences and has new automatic programming tools called 'Motion Effects' that will speed your sequencing. For more information on S5, please see the "Sequencer (Showtime 5)" section of our Tutorials and PDFs page on our main website. Help documentation has taken a large step forward, but is still not complete.. The latest S5 help can always be found online here: http://www1.lightorama.com/downloads/5.2.2/help/ We also will be creating S5 based tutorial videos in the near future. How to check if your license covers this version To check whether or not your license covers this version, please go to the license retrieval page, and enter your email address (the one you purchased your license with). An email should then be sent to you with information about your license. The "Summary" section of the email will tell you whether or not your license covers the latest version. If the email says... Your license covers the latest version, 5.2.*. ... then your license already covers this version. You can use it without making any additional purchase. Please note, though, that your computer may not yet understand that your license covers this version, so when you install, it might tell you that you are running in Demo mode. In this case, simply reactivate your license (for example, via "Upgrade Light-O-Rama" on the Sequence Editor's "Help" menu), and your computer will then learn that your license is valid for this version. On the other hand, if the email instead says... Your license does not cover the latest version, 5.2.*. ... then your license does not cover this version. In that case, you have several options: Upgrading or Renewing Your License (1) You can continue using whatever version your license does cover (for example, perhaps your license covers version 4.1). (2) If you want to take this opportunity to increase your license level to take advantage of additional features, you can purchase a license level upgrade. This counts as a license renewal too - that is, your license will now work with this new version (and some future versions too). So, if you do this, there is no reason to also purchase a license renewal. (3) If you already own a Light-O-Rama license, but you do not currently own Light-O-Rama SuperStar, or if you want to upgrade SuperStar to a higher number of CCRs/channels, you could purchase or upgrade SuperStar. This also counts as a license renewal for the rest of the Light-O-Rama software suite, so if you do this, there is no reason to also purchase a license renewal. Please note that you must already own a license for the rest of the Light-O-Rama software suite in order to take this option. (4) If you do not want to purchase a license level upgrade or Light-O-Rama SuperStar, you can purchase a license renewal. Your license will now work with the new version (and some future versions too), at the same license level as it currently does. For example, if you have an Advanced license, it will remain an Advanced license, but it will now cover the new version of software. What's New in Version 5.2.2 Documentation for S5 has been greatly improved, however there are still some rough edges and missing information. Please keep this in mind. Bug Fixes. How To Get the Latest Version You can download the new version from the software download page. If that page lists a different version number as the lastest version, please click your browser's refresh button. Thank You! Many thanks to the help and support all of our beta and release candidate testers gave us for the last year! Without you, S5 would not be what it is today!
  8. DevMike

    5.2 verifier errors

    Time for a help desk ticket then. We can check your warranty and get you fixed up
  9. DevMike

    Show Computer Dead

    WOOOOO! Backups FOR THE WIN!
  10. DevMike

    Show Computer Dead

    Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost. Good thing is I have multiple backups for my data lost.
  11. DevMike

    WARNING-Check your Extension Cords!

    Inspecting your equipment is an integral part of any safe installation Ensuring all safety systems (which for us are mainly fuses and GFCIs) are working properly is a MUST. Safety can be maximized and faults minimized by treating both as chains: Place as many links as you can into safety-- in turn they break the links that cause faults. An accident is an accident only if you tried to prevent it before it occurs. Otherwise it's an ON PURPOSE. You don't want those.
  12. DevMike

    5.2 verifier errors

    The Verifier has not been updated for S5, so I would not rely on it. Verifier would not help you diagnose networking issues. It would only help if you had problems starting one of our programs or having one of those programs crashing.
  13. DevMike

    ChristmasLightShow.com?

    I think you need to check your own computer. I don't see ANY pop ups on their site. I do see where he may have incorrectly installed a template which takes you off his site. Darryl is not a computer person, so please give him a little slack if you do find things that don't work. They are great people and like us are swamped at this time of year.
  14. DevMike

    Christmas Expo 2019 in DAYTONA BEACH, FL!!!!

    I can't wait to see all you non-Floridians wilt in the FL summer heat Being the food-meister of Expo (that's right. I claimed the title) there are 2 things you need to eat while in FL. One is Stone Crab, but that is going to be OUT OF SEASON when you get here. The other is Cuban food. You should be able to find a Cuban Sandwich just about anywhere, but take the time to track one down from a REAL Cuban place. The same holds true for a Medianoche. You could head about 4-5 hours south to Miami, or you can have the TRUE experience 2 hours west in Tampa/Ybor City (for those that don't know Tampa and Miami have a friendly rivalry going on about the Cuban Sandwich. BOTH are delicious!) Want a sandwich that's not Cuban? You want a Pub Sub. Pub here does not mean bar, but Publix - the grocery store chain here in FL. The Pub Sub was rated NUMBER 1 sandwich in the country! https://www.thrillist.com/eat/nation/florida-publix-deli-subs# If you come over to the west side, you can do the 'Sunrise Sunset' FL tour - Get up early enough to watch the sunrise on the Atlantic, drive over to the west coast (where we have the BEST beaches. FEH Daytona!), and watch the sunset over the Gulf of Mexico. Tampa is also home to one of the best steakhouses in all of the USA- Bern's. Orlando is only going to be about 1 hour west of there. Since it's an international destination, you can find many different cuisines there. But be warned: it's tourist country which means a LOT of it is mediocre at best. I've had more disappointing meals in Orlando than I have had anywhere else. I occasionally find a gem, but they are few and far between. Speaking of Orlando - if you are flying in to the Expo, check prices flying into there as well as the smaller airports on the coast. Orlando is VERY competitive (and HUUUUGE), so you may save a few dollars for an hour drive. You can check other airports as well if you don't mind a little longer (2+ hour) drive. Tampa, Ft Lauderdale/Miami (Ft Lauderdale is usually cheaper than Miami), and Jacksonville. Speaking of Driving - FL doesn't have an out-of-the-ordinary number of toll roads for a state, BUT we DO like to place them around tourist areas (Like Orlando, Daytona, etc). The tourist ones are usually pretty expensive too (we don't have an income tax, so we have to make money some how!) Also, most of our toll roads are now cashless. Be aware of the OUTRAGEOUS fees that are going to be charged by your car rental company for toll roads. Unless stated, EZ-Pass does NOT work in FL (we are the south, we are backwards). You'll need SunPass. Consider purchasing one before getting here (the sticker is only $5 + tolls) With the exception of the Panhandle and the outer keys (like Key West), you are within about a 4 hour drive to any of the major destinations in FL. Key West is 7 hours, so you may want to spend the night there. Miami is only 4, Everglades 4.5, West Palm/Ft Lauderdale 3, Clearwater 3, Tampa 2.5, St. Augustine 1. If you are an Amusement Park kind of person, obviously Orlando. But don't forget Tampa has Busch Gardens. And good food. And me.
  15. That sounds like (currently) expected behavior if you have no LOR registration information in your registry and you run Hub before you run any other program (which correctly registers and installs the rest of the software). As of right now Hub does not call LOR Post on initial run. Hub does however however require that it was run at least once. So, You can uninstall and registry wipe and re-install 4.4.0. This time however, run Sequence Editor FIRST. Register your software. THEN open Hub. In a future release of Hub, it will start also calling LOR Post.
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