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DevMike

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DevMike last won the day on November 4 2015

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About DevMike

  • Rank
    LOR Developer

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  • Location
    Toddonia
  • Occupation
    Code Monkey

More About Me

  • How I learned about Light-O-Rama -
    I work here...
  • Favorite Decorating Holiday?
    .

LOR Software

  • LOR Software Version
    A Beta Version
  • License Level
    Pro

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  1. 2018 Spring Sale

    We are very sorry to any of you that did not receive our eMail about a sale, or any of the other eMails we may send (which are NOT many). Let us try to explain why it happens: Spam.Depending on what statistics you believe, somewhere between 50% and 90% (and some say even as high as 97%) of the TOTAL WORLD WIDE EMAIL SENT is spam. One statistic we found said that the total number of spam eMail sent PER DAY in 2010 was 294,000,000,000 (that's 294 Billion with a B ) messages! So ISPs have a vested interest in aggressively finding and deleting spam before it travels through their network, or gets stored on their eMail servers. Bits are Dollars, and the less bits sent/stored, the more money saved.Now when we talk about ISPs, we don't just mean the people you pay for internet service, or even your eMail provider (if it is different). eMail is built on a technology that allows the message to skip through multiple different servers on it's way to you. While that eMail may be addressed to you at hotmail.com, aol.com or some other address, it may have gone through many different servers owned by many different ISPs on it's way TO you. ANY ONE of those servers could examine the eMail, decide it is spam, and throw it into the bit-bucket. So, knowing this, we play by a set of rules that 'the internet' has decided is the best practice for sending an email blast: Our eMail list is 100% OPT IN. There is no default of being entered onto an eMail list. Even going as far as ordering from us does NOT place you on our eMail list. We are 100% can-spam compliant We use a reputable company that abides by all current rules/regulations and self imposed restrictions for eMail marketing Want to know what happens? A certain percentage of our eMails are STILL caught by over aggressive ISP spam filters. The amount of control we have over that eMail once it leaves our server/contact company's server: 0%. Aside from checking to make sure you are on the mailing list, unfortunately there is not much else we can do - if anything.On your end, you may want to double check that our sales eMail did not end up in your 'spam' or 'junk' folder. You may also want to create a new eMail address with a different eMail provider (there are many that are free) and sign up with that address as well. Then you will have 2 addresses where we can send the eMail, and it may not be caught.
  2. interactive show big buttons

    I love those big buttons. They look great the way you mounted them.
  3. Need Help configuring PixCon16

    We don't have the firmware on the website because people brick their boards trying to update the firmware when they don't need to. The firmware is not the issue when you can not connect to the board, it is your configuration/computer/etc. People attempt to update the firmware because they think that is the issue with getting connected to the board. HOWEVER, if you don't have a good connection, the firmware update will fail, bricking the board. There is no need to update the firmware on a board that has 1.4.8 or higher on V1.0-V1.3 boards, and 2.0.11 for MKII.
  4. 2018 Spring Sale

    The time you placed your order is the place you have in line.
  5. 2018 Spring Sale

    An order can be 'Pending Review' for a lot of reasons, however that does not stop us from processing it. You are still in line to get your order and are in the exact same spot as if it had said OK. All it means is that once we are ready to ship, we have to review the order and release it before we can charge you for it. At that time if we need additional information we will contact you. As long as you have an order number that starts YHST- there is no need to contact us about the status of an order.
  6. 2018 Spring Sale

    I hate that when that happens!
  7. 2018 Spring Sale

    Please open a ticket and I will get you an updated status. Please include both order numbers (they start YHST and I only need the digits after the last dash). Britt and Mary (and everyone else who is probably pitching in rather than doing their normal jobs) are awesome when it comes to shipping, and I'll bet that is what happened.
  8. 2018 Spring Sale

    I see you are taking full advantage of the glotals* you won by being first! *Glotals are a unit of measurement defining the amount smugness that can be attributed to ones own good fortune. They have no real world value other than to say 'nanny nanny boo boo! Stick your head in dog doo!' [For the humor impaired, this is of course just fun joking around with ovsims who did indeed place the first order of the sale]
  9. 2018 Spring Sale

    Winner Winner!
  10. 2018 Spring Sale

    Interesting facts from the sale: 1 - First Order: 9:00:31 from O.S. of North Carolina. Congratulations! You don't win anything but the ability to gloat that your order was #1! 2 - Currently shipping orders from 9:01:35 3 - Order pace during first minute of sale: Approx 1.3 orders per second. 4 - Order pace over the first 5 minutes of the sale: Nearly 3 orders per second. 5 - First complaint about the sale on the help desk: 9:15 PM (15 minutes after the start) 6 - Approximately 2/3rds of the total orders during the sale were placed between 9 PM and 11:15PM
  11. That would not be entirely true. I don't doubt that you had to upgrade, but there is a probably a different reason. RGB is available at ALL license levels in the SE and Visualizer. What is limited is the device IDs you can use. Standard will only allow for device IDs from 1-8. I'll bet you were trying to use device ID 9 or higher on the floods. SE will not output to ID 9 (or higher), and the Visualizer would not render a device on ID 9 (or higher) for standard.
  12. The table of distances is here: http://www1.lightorama.com/pixel-extensions/ FYI: I am the person who tested and created that table. It is on the conservative side. If you ask for support and are over the distances we will point at the table and tell you 'too far'. However it was my experience that I could usually get longer distances. YMMV
  13. 2018 Spring Sale

    FYI. Want to know how I found out about the sale? I was answering a ticket this morning, and wanted to include a link to a store page. There was the announcement.
  14. S5 Help/Manual

    We do not have a date yet (and I am still working on Dan to get him to set a date). However, I would imagine this summer - most likely around Expo. We are pretty confident in what we have right now being a nearly complete feature set, and that most of the show stopping bugs (literally) were worked out a long time ago. We do like to be slow and methodical however so that's why you've seen a nearly 1 year beta. We did identify one area in the last couple of days where we need to make an adjustment, but that change is not going to impact any of you, or the schedule. That change is for sequences from our sequence store, not anything you are creating. IMHO: Yes, S5 is BETA at the moment. However if you are on the fence about using it for this season, it's time to hop off and start using S5. Start your sequencing in it now, and don't wait until we call it official. I'm 99.9% sure what you do now will absolutely work in S5 release. The last few S5 beta releases have actually been more like 'Release Candidates' -- IE This part of the beta is for finding those obscure bugs that may still be lingering, or functionality that can be improved with minimal changes. Core functionality has been very stable since before the 2017 season. Anyone who complains that we didn't give them enough time to sequence for 2018 is going to suffer a 5 day ban! (No, not really. But seriously folks. Invest the time you would use to complain to instead download and install the beta and start using it.) Actually S5 core's functionality has been pretty stable since the Alpha release we sent to a few commercial customers in 2016. It was not as feature-rich but it has successfully run for 2 seasons now. This is S5 Alpha this past year running a commercial display. One of our partners is the lead on this project, and I was asked to be the emergency technician should something go wrong. I've NEVER had a single phone call.
  15. 2018 Spring Sale

    It was not a hint. That is the standard canned reply we give to people on the help desk when they ask about a sale. I have no clue if/when a sale will occur.
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