plasmadrive Posted January 18, 2016 Share Posted January 18, 2016 Where did he post a fix? I emailed him a few times and he never referenced it? I did tell him I read here about the liquid electrical tape but nothing on his end?That really stinks... somewhere over on the Red site.. http://doityourselfchristmas.com/forums%C2'> I assume search strobes.. Link to comment Share on other sites More sharing options...
oilmoney Posted February 1, 2016 Share Posted February 1, 2016 I messaged Todd about my 150+ dead strobes. He wants me to send them back for replacement or credit. I wasn't planning on buying more this year but after getting great customer service like that I'll definately spring for more this year! Link to comment Share on other sites More sharing options...
zooo Posted February 3, 2016 Share Posted February 3, 2016 I wouldn't count your chickens (great customer service) before they hatch. I've sent Todd three e-mails and have received 0 replies. I certainly don't suggest the strobe problem is his fault, but he could at least reply. I'll stay away from DIY LED Express from now on. Link to comment Share on other sites More sharing options...
oilmoney Posted February 3, 2016 Share Posted February 3, 2016 1 hour ago, zooo said: I wouldn't count your chickens (great customer service) before they hatch. I've sent Todd three e-mails and have received 0 replies. I certainly don't suggest the strobe problem is his fault, but he could at least reply. I'll stay away from DIY LED Express from now on. I messaged him on his facebook page, he took a day or two to reply. Maybe give that a shot. Link to comment Share on other sites More sharing options...
zooo Posted February 4, 2016 Share Posted February 4, 2016 Yep. It was an e-mail issue. I was able to contact him via Facebook. Thanks for the tip oilmoney 1 Link to comment Share on other sites More sharing options...
Wayne K Posted February 5, 2016 Share Posted February 5, 2016 I also had over 50% of them fail within a day or 2. Took them all down and throwed them in a box. I just sent him an e-mail tonight again and just logged on and seen this thread about them. Wayne Link to comment Share on other sites More sharing options...
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