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DevMike

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Everything posted by DevMike

  1. In the next couple of weeks, we are going to take the forums off line for a few hours and re-organize some of the boards. Some boards will be merged together, while those that are no longer used are going to be removed. Several new boards will be brought in to help divide stuff into more useful categories. No change in the kinds of information that will be found here. Some may just change location for a better focus. Once we have finalized the changes I'll post the new list so you can get a feeling for it.
  2. No Design Work Here One of the things we don't do is design work. By that I mean, you call us and say "I have an x (house, truck, parade float, whatever). Send me a list of everything I need to buy to make a show'. There are simply too many options to do that. I can't tell you what to buy since I have no idea the look that you are going for. I can ask you questions however: "Let me tell you a little bit about regular controllers, dumb RGB and Pixels. Now, which would you prefer?" Questions like those are design issues - there is no one right answer, the right answer comes from the question "What do you want? If you are new to this, you may not even realize you had to make that decision. NO PROBLEM. The information and/or questions we give/ask you will allow you to make a decision. If you want time to think about it, no problem! Call us back/email/etc. We will help you regardless of your knowledge level of our products. It is understandable if you don't know all the answers to the questions we ask. Our questions are there for you to discover what YOU want. Once you make that decision, let us know and we can continue to help. So you call me back and say 'I want to outline my house in Pixels.' Maybe you even add 'I'm considering the Pixie16 package. Is that right or How can I do that?'. Those are all great starting points! I now know what we are up against and you have made some very important choices. I know you want pixels. I know you are talking about a spread apart display. I know you are probably purchasing everything from us. Now I can educate you a little bit on what is going to be best (fyi: It's not going to be a Pixie16 Package - it's going to be multiple Pixie 4s, or even possibly Pixcons). The example I had today from a customer was "I have a semi truck. Send me a list of everything I need to buy to light it". There is no one correct way to answer that question. So the questions start: "Regular lights, dumb RGB or smart RGB?" "Give me everything to do all 3 and I'll decide" There are literally MILLIONS of ways. "I need to know which. Let me tell you a little about each one and the looks of each." (20 mins later) "Ok, Pixels. Give me everything to do pixels" Again there are MILLIONS of combinations here. "Do you want strips, bulbs, bullets or squares?" "Self Contained, or you will build enclosures?" "How should I know. You are the one selling them!" (Customer is now getting upset) "It all depends on the look you are going for. Let me tell you a little about each" (20 mins later) "Just tell me what I need to run 100 pixels! Forget about the truck." "You need a CCB, Pixie or a Pixcon controller. CCBs come complete. Pixie and Pixcon require pixels and the correct power supply." "How much for a pixie controller to run 100 pixels?" "How many pixels in total are you going to run ? (Pixie may not be right. Cosmic Color, or Pixcon may be better) How many strings can be centralized? (So I know the number of pixel ports 2,4,8,16) 5V or 12V? I want to make absolutely sure you are getting the CORRECT product for your application." "Just tell me what I need!" "I can't until you answer those questions" CLICK I know I am at the root of this problem - I absolutely can not stand salesman and I will NEVER sell something that is not 100% perfect for your application. I will also ALWAYS give you the best money saving options and tell you where it is foolish to try to save a dime. I can (and will) tell you technically where you may run astray. What I can't do is select the product for you if you yourself don't know what you want. The Negative This is another example of the "Human On Board". When you place a call to any customer service, beware of how you start out the conversation. You get better results if you stay neural than go negative. For example: "Hi Mike. I hope I am not going to be angry..." "Hi Mike. Why is this item so expensive?" Those (and many others) immediately put me on the defensive. You have opened the conversation trying to use leverage against me, and regardless of what I say next I know you are already upset about something. You may expect to receive better treatment using a negative open, but I can assure you the opposite happens. I (and I am sure any other CS rep you would talk to) do not like having pressure applied to them. Which leads us to.... Mike's Three Levels of Service I offer 3 levels of customer service by phone/eMail/Helpdesk/etc. Please select the service type you would like on initial contact -> Extra Special Service: Be friendly even if we (or I personally) royally screwed something up. "Hi Mike! I hope you are doing well today! I'm sorry to say I have a problem with my order, it appears that a couple of items are missing. Can you help me?" Top of the Line Better than 99.9% of the stores/merchants out there service: Just don't be a jerk. "Hi Mike. I received my order and a couple of things are missing." Minimum service that fixes the issue and nothing else: All others "I opened my order and I'm mad that I am missing items. I buy a lot of stuff from you and I expect you fix this NOW"
  3. August - December seems to be the busiest time both here and in our Help Desk system. It's probably your busiest time too, since many of you use our products for Halloween and Christmas. It is frustrating when something doesn't work, performs unexpectedly, or simply confuses you. We are here to help. We also know that if you are asking for help something has gone wrong and you want an answer as quickly as possible. Here are some general tips on what you can do to help us help you Naturally, the first thing you should do is review the documentation we have available here on the website. We have all of our user manuals available as PDFs as well as searchable copies of our help files. Many times your answer is there. If your question isn't answered, it's time to ask us. The number one rule to ALWAYS remember is this: It's better to give TOO much information than too little. If you think the issue is related to the color shirt you are wearing, include that information. More is ALWAYS better. In general, support requests come in 3 flavors: Pre-sale, Sales, Technical. Each has it's own set of information that is generally needed. Pre-sale questions are usually all over the board. That's because you are simply not sure if our products/services/etc will meet your needs. The best thing you can do is after taking a look at our literature, and ask away. It may take a few exchanges, but we will sort you out. Sales questions encompass things like order status, shipping cost questions, software purchases, etc. In general, anything you are or will end up spending money on. Typically you'll ask these questions via the help desk and not here on the forums. Please include as much information as you can about what explicitly you are asking, but never reveal personal information on public forums. Examples of information you should include in your help desk ticket: if you looking for an order's status, include the order number if you need international shipping costs, include your address if you have a software license question, include your license number and registration eMail. Where sales questions typically have quick cut-and-dry answers, Technical issues are a whole other ball of wax. They may be as simple as pointing you at the correct option, all the way to multiple exchange tickets that take some time. If you have a how to question, you may get a faster response here in the forums that you would from the help desk system. That's because we have thousands of users who have 'been there, done that', and only a limited number of people on the help desk. The added benefit is that you may help someone in the future who has the same question. We actively monitor our forums, so it may even be one of us who replies. Naturally, if you are not comfortable posting in a public forum, use the help desk system. We are here to help! If you do decide to use the forums, please try searching for your issue first. Believe it or not, 90% of the time you are not the first person to experience that issue. A quick search could find you an answer. Whenever asking about a technical issue, either via the help desk or the forums, the best thing to do is OVER share. The more information you include initially helps both us and the old-timers get the answer you need. Software Questions: Always include things like your operating system (XP, Vista, 7,8), the version of our software that you are running (S2/S3 V2.9.4, 3.8.0, etc), the feature level (Basic, Basic +, Standard, Advanced), and what you were doing at the time. If you attempted to get around the issue, what did you try? If you are getting an error message, include the EXACT message -- nothing is worse than working a trouble ticket where someone says 'I got an error, but I just clicked OK'. While it may not mean much to you, that error message means the WORLD to us Hardware Questions: Hardware issues can be very frustrating. That's because for most of us the hardware performs 'electronics magic' that we have no clue about. But even hardware issues have certain things and information that is always helpful. The best thing you can do is 'swap with known good working'. That means if you have another thing you know works, swap it with the one that does not. Then, and this is the most imporant part, tell us what worked, what didn't, and if the problem moved.
  4. Ignore this error. LORSequenceCompressor is not part of S5.
  5. Introducing Tor

    Just a quick note to all of you to introduce Tor. Tor is an LOR employee who is working on S4/S5/? with us. Tor has actually been around since the S1 days 15 years ago and has worked on bits and pieces of the software since then - when he was not out on another assignment. As some of you may have noticed, Bob retired last year from LOR. That left us short. Tor is now full time (almost) on development with us. Please extend the same courtesy to him that you do all of the rest of us on the dev team, and welcome him!
  6. Bare Minimum PixCon16 Setup Checklist Be sure to follow each of these steps IN ORDER. Do not proceed to the following step until you are sure the current step is complete. Please note that you may be further along in your testing than where this check lists starts. Please do not skip any of the previous steps even if you think you have performed them correctly already. Start at #1. If you have already tried to configure the board, you should first FACTORY RESET the PixCon16. Instructions are provided in the manual. These instructions assume that you have a 'stock' PixCon16 to start with. Critical checkpoints points are in bold, but you may experience a problem at any step. If you are having problems at a checkpoint, check ALL steps up to this one to ensure they are completed properly. The PixCon16 is a professional level board, and does require some in-depth knowledge about how E1.31 works, DMX and networking concepts. You may need to consult other sources if you run into issues or do not understand a concept. If you do have an issue and if you think everything is good to that point, and you would like to contact us for help STOP. Do not go further and do NOT change any configuration. If you would like to experiment and try to resolve the issue, please do! We encourage you to find the solution on your own. However if in the end you must contact us, reset the board and start again at step 1 and then stop at the failing step and contact us. We rely on the board being in a known state at every step of this checklist to help you. Please ensure that you have AT LEAST S4 V4.3.14 Or Higher to configure the board. Some older versions may not be able to properly detect the Pixcon. 1. Pixels have a front and a back (IN and OUT). Ensure you know which side data goes IN to. Pixels from LOR are plainly marked, or are correctly pre-wired. if your pixels have an arrow, that arrow points AWAY from the board. 2. Pixels have a voltage. Ensure you have the proper power supply. LOR Pixels are typically 5v or 12v. If your pixel package from LOR included a power supply, you do not need to worry about this step. 3. Pixels have current draw (amperage). Ensure you are not exceeding the amps per channel/power supply/etc. Pixels from LOR will draw 3A per 50 pixels at 5V (15 Watts), 3A per 100 pixels at 12V (36 Watts). If you pixel package from LOR included a power supply, you do not need to worry about this step. 4. Wire power supply to PixCon16, if not already wired. 5. Remember – never connect or disconnect anything from PixCon16 with power applied. 6. Power up board. Follow instructions in DMX and E1.31 for pixel control document if needed (linked below). Open Network Preferences/Find Configure PixCon16/Click on PixCon16 in list, and open the PixCon16 configuration window. Only work with a SINGLE PixCon16 connected to your network at one time until properly configured -- IP address conflicts can occur if you attempt to configure 2 or more. Do not continue until you are able to reliably talk to the board and configure it. If you are having difficulty reliably talking to the board, read: http://www1.lightorama.com/PDF/IntroductionToDMXandE131.pdf Pay particular attention to page 8. 7. Ensure board firmware is AT LEAST 1.4.8. Do NOT downgrade if higher! Downgrading a PixCon16 will brick the board requiring special software to recover! All PixCon16s sold since late 2016 are at or above V1.4.8. Do not continue until firmware is updated to at least 1.4.8. Instructions are found in the manual. If you have the LOR Control Panel loaded, UNLOAD IT before attempting to update firmware. Updating the firmware while the Control Panel/Comm listener are running can cause the board to FAIL. 8. Properly set up Pixel Type and Pixel Speed in configuration. Ignore all other parameters. LOR Pixels are WS2811. Most are high-speed. 9. Properly wire 1 pixel string to a 4 wire connector. Follow pin-outs in the manual. Note -- Some pixels do not have/require the clock signal. 10. Connect pixels to a single port, and power up. Pixels may briefly flash. Pixels that stay ON indicate incorrect pixel type or speed selected in #8. For LOR Pixels, ensure that you selected 'High Speed'. If High Speed does not work (it should in almost all cases), select slow speed. 11. Run hardware test on the pixels as documented in manual by using the buttons on the PixCon16. If pixels do not work, problem is most likely #8. Go back there. Do not continue until the Hardware Test works properly. 12. Wire the rest of your pixels to the 4 wire connectors. Connect them to the PixCon16. Run the hardware test (step 11) again. Ensure all pixels are working correctly. Pixels that are not working indicate a problem with the pixel itself, or an under-rated power supply. Do not continue until the Hardware Test works properly for ALL pixels. 13. Again bring the PixCon16 configuration up. On the first tab of PixCon16 configuration, ensure you have the correct option specified for J3/J4. If you will use the board in ELOR mode, turn this option ON. For E1.31 ensure this option is OFF. If you have not done so yet, install the drivers for the USB adapter and ensure the USB adapter is working properly. 14. On the Second tab set up each port of the PixCon16 properly. You can use simple mode or advanced mode. All options are documented in the help file for the software or in the manual for the PixCon16. Remember, for E1.31 universes must also be set up in Network Preferences (the software will offer to do it for you), for ELOR, 500K speed and Enhanced Light-O-Rama network (done in step 16). It is best to write down the settings. 15. Ensure you have the LOR Control Panel loaded (which will load the LOR COMM Listener). The COMM Listener is ALWAYS required to control pixels. 16. Properly configure your network preferences. E1.31: Ensure Universe matches universe on the board & Set IP address correctly (multicast or unicast/specify). It is easiest to use multicast. ELOR: Ensure the COM port is set to at least 500K and ELOR mode is turned ON. 17. E1.31: Do not disconnect anything. Both LEDs should be SOLID ON. Do not continue until they are. NOTE: Your computer may need to be rebooted. If you reboot go back to step 15. ELOR: Disconnect Network cable, ensure jumpers on PixCon16 for J3/J4 are set to LOR. Connect HS USB adapter to computer, CAT5 from USB adapter to J4 of PixCon16. NOTE: You must have previously installed the drivers for the high speed USB adapter. Use another non-PixCon16 unit to test if you are unsure the USB adapter is working properly. Both LEDs should be SOLID ON. Do not continue until they are. NOTE: Your computer may need to be rebooted. If you reboot go back to step 15. 18. Start Hardware Utility. If asked if the HWU should take control of a port say NO. Open the pixel console. Set Pixel Console params correctly and test pixels with sliders. Do not continue until you can successfully control pixels. 19. Your board is now ready to use.
  7. Two things here. I'm not sure what is going on Charles Jones's case. I regularly run the PixCon16 on 192.168.1.x (which is as different as 192.168.2.x is in the networking world) with a DHCP server and it works fine. As soon as I get the time, I will set up my DHCP server to give out addresses in 192.168.2.x and see if there is still a problem. I suspect that there is something wrong with Charle's configuration (or possibly the DHCP server that runs on that router), and setting the 192.168.0 set of addresses masks that issue. The instructions, at least the checklist, DOES say to use a router between the computer and the board, and that is the easiest way to configure the PixCon16. HOWEVER you don't need a router or a DHCP server, or any network hardware more than a CAT5 cable. All you need is a properly configured computer and understanding of how IP works. When testing PixCon code, I run in multiple configurations - including connecting directly, routed over separate LANs, a segmented LAN, and via a circa 1992 10 Base T HUB. As I have said time and time again, IP networking can be complex and does require some in-depth knowledge.
  8. LOR changed part availability?

    http://store.lightorama.com/ctb16pcpage.html "PC Series Dangle Cordset"
  9. FAQs for the Summer Sale

    FYI: Shipping for New Items:This year's sale includes several new items which are not yet in stock, but which we expect to have by the end of September. Please check the order page of the item for more information on availability. Regardless of shipping speed selected, or if you used TryForFree or not, these items will not ship until we have them in stock. All of the new items did indeed arrive late last month, and late last week (on time) we started shipping orders from the sale with them. It will still take us another several weeks to finish shipping. As per the terms of the sale, we will first ship all those orders that did NOT use TryForFree, and then ship the TryForFree orders. Within those two groups, we strive to send orders in first-in first-out order.
  10. Summer Sale Frequently Asked Questions: I missed the notification/did not get the notification/didn't realize the sale was on. Can I have sale prices?No, sorry. The Summer Sale is time limited. Once it is over, it is over.I heard that some people got access to the sale before the general public with some kind of membership!There is no such thing. There is nothing you can do to get advanced access to the sale. What you are reading is an April Fools joke.I signed up on Facebook for the notifications and didn't get one!The only official sign up for our mailing list is our website. Light-O-Rama does have a company facebook page, however the Website is the most reliable place to receive information. Light-O-Rama employees themselves do not use Facebook for company matters. Any person claiming to be a Light-O-Rama employee on Facebook or any other social media site is not affiliated with us and should be considered A FAKE. Some employees may have social media accounts, but those are used for personal, not company, things. Did you get my order?Unless there is an issue with your order, please refrain from opening tickets and/or calling in asking if we received your order, if your order is lost, etc. If you have an order number (which starts with YHST-), your order will be processed. TryForFree:Remember if you use the TryForFree promotional code, in return for a *3*% FURTHER discount over the sale prices AND a chance to get your order for free (Up to $1500, please see official rules) your order will be placed in the 'Delayed Shipping' group. That means it could take UP TO 10 WEEKS before your order ships. If you do NOT want to wait that long, please do not use TryForFree. I didn't know my order would be delayed 10 weeks!The official sale page has a link to all the details: http://www1.lightorama.com/2017-summer-sale/ http://www1.lightorama.com/2017-try-for-free/ When will my order ship if I didn't use 'TryForFree'? Please note that even if you did not use 'TryForFree', it may be several days or longer before your order actually ships. We get thousands of orders during a sale, and it may take some time to ship your items. Again, we try to ship in FIFO order, so the earlier in the sale you order, the earlier you will get your items. We try to expedite orders using overnight/two day shipping if you did not use 'TryForFree', however we can not guarantee any delivery date during a sale.Can you remove 'TryForFree'?If we have not yet shipped your order, we can try to remove the 'TryForFree' promo code. Remember that you will need to pay the additional cost (3%), and you will be removed from the 'TryForFree' promotional contest. Once removed we will place your order at the end of the current non-delayed ship queue.Please note that even if we remove the 'TryForFree' promotion from your order, it may still take several additional days or longer before we are able to ship your item. Removing TryForFree will most likely get your item shipped faster than if you had stayed in the delayed shipping group, but still does not guarantee any ship date. See 'When will my order ship if I didn't use TryForFree' for more information.In NO case will we tell you if your order is or would have been a winner in the 'TryForFree' promotion if you decide to remove the promo code.Is the 'TryForFree' discount 2% or 3%?It is *3* (THREE) percent. Sorry! We made an error when we sent the eMail announcement, and said the discount was only 2%. For 2017 the discount is actually *3* percent!Shipping for New Items:This year's sale includes several new items which are not yet in stock, but which we expect to have by the end of September. Please check the order page of the item for more information on availability. Regardless of shipping speed selected, or if you used TryForFree or not, these items will not ship until we have them in stock. Shipping:We strive to ship all orders in FIFO (first in, first out) order per group. At our discretion we may hold your order and/or ship to you in multiple shipments. If we do ship in multiple shipments, you will not be charged for the additional shipping costs (if any).We understand that you may be out of town/etc and don't want a package sitting at your front door. If that is the case, please open a help desk ticket and we can hold shipping your order until you return. We can not guarantee a shipping date for any order during the sale, but we can hold an order until you are ready for us to release the hold.As always, we ship Monday through Friday. In general, and depending on volume, TryForFree orders may be shipped much faster than 10 weeks. For example, if all NON TryForFree orders have been shipped we may elect to ship as many delayed shipping group orders as we can that day. That also means that someone who ordered TryForFree early in the sale may get their order BEFORE yours, even if you did NOT use TryForFree, but ordered later.International Delivery: Please note that our online store does not compute shipping for international orders. When your order is ready to ship, we will contact you with several options and the cost of each. Please watch your eMail for these notifications and reply with your preferred method. Once you have replied, we will charge you the additional amount to the payment method on file and ship your order. Can you combine shipping on two or more orders?We can try. Please make every effort to place a single order with everything you would like to order. However, we realize that sometimes you may forget something and need to place another order. Please let us know both order numbers, and we will do our best to combine them. Again, we will give a best effort to combine shipping, but due to changes in billing for 2017 this may not be possible for your orders. If you have placed orders both with and without the TryForFree promotion and ask us to combine shipping, the orders will be shipped in the delayed shipping group.Paypal/Credit Card/Debit Card Authorizations:When you place your order, we ask Paypal or your CC company/bank for an authorization for the amount of the order. This authorization is not an actual charge, however it may impact your available credit and/or available cash for debit accounts. These holds are beyond our control, and you will need to contact your Bank or CC company about them. PLEASE NOTE: 2017 Change: In previous years, if you used 'TryForFree' we would not charge your payment type until we shipped your order. Unfortunately, that leads to a lot of confusion, since the 'hold' could expire before we were ready to ship, etc.. Starting in 2017 we will IMMEDIATELY charge your payment method even if you used TryForFree. It may be several weeks before we ship your item, even after you have been charged. As compensation to you for this inconvenience, we have INCREASED the 'TryForFree' discount from the old 2% to 3% this year. Did I win?/Who Won?/I got charged, I didn't win! (Or did I?)Please refrain from opening trouble tickets or calling in to see if you won TryForFree, or for who won TryForFree. We will notify all winners either with a note in their order, or by other means. We will post on our website a list of all winners at the end of the contest.Your order may be charged and then later refunded (up to $1500, please see official rules). Others may simply get their order for free without a charge being made at all. In other words, it is not over until it is over and we post the list of winners.
  11. 240V resistors for CTB32LD

    Hi Alan. Please open a help desk ticket for those boards that were sent to you. Something is not quite right. If we sent out improper boards, we would of course exchange them. However I am wondering if this customer didn't some how get boards that were originally 120V, and all he did was swap the transformer jumper. If that is the case, then there are a lot of other components on that board that are going to be bad or need to be changed Please include the name of the customer so we can check our records to see what we shipped him. If we indeed sent incorrect controllers, we will exchange them. Otherwise I can have engineering get a hold of you to explain what is going to be bad, what needs to be changed out, etc. Please note that if there is board damage, there is not a lot that can be done other than offer you the 40% off replacement policy. We can discuss that in the ticket as well.
  12. MC-P controllers. As far as we can tell, there are only around 30 of them still in use. Trust us, you don't have one
  13. Chris put a ticket in for this board, and it really does look like an IP config problem. Jim, you helped him and I trust your judgement. Can you PM me and let me know your thoughts so I can assist? THANKS!
  14. To my fellow Floridians

    Good luck to us all. Stay safe.
  15. Release Notes For ShowTime 5 Beta Version 5.0.2 28 July 2017 Updates To The Sequencer Enhancement: move the "Insert SuperStar Effect" right-click menu item up a level. Requested by Light-O-Rama. In version 5.0.2 the "Insert SuperStar Effect" menu item appears twice due to an error. The second entry is the one you should use to invoke SuperStar. Enhancement: when a sequence is open and the user selects Tools > Effect Generator from the main menu, the Effect Generator is now opened in the context of the sequence. Requested by Light-O-Rama. Enhancement: improved display of the favorites tree in the Effect Generator so that highlighted nodes are much more visible. Requested by Light-O-Rama. Enhancement: add an option to disable the message displayed when creating playback files: "The sequence uses 1 LOR network, and according to Network Preferences Regular is enhanced". Requested by user brichi. Enhancement: add a Christmas tree shape to the Simple Shapes effect. Requested by user stevehoyt. Enhancement: install the additional dimming curves that are available in the Pixel Editor forum. Requested by Light-O-Rama. Fixed: a white twinkle effect on RGB pixels or dumb RGB lights looked different when played on a regular LOR network versus an Enhanced LOR (ELOR) network or DMX. Reported by users Bry and brichi. http://forums.lightorama.com/index.php?/topic/43632-s5-twinkle-only-on-white/ http://forums.lightorama.com/index.php?/topic/43605-random-twinkle-effect/ Fixed: there was a delay the first time the media was played for a sequence (would happen with media). Reported by Light-O-Rama. Fixed: if you try to start the sequence with the spacebar sometimes it will "stall" and you will have to hit the stop button and hit it again to get it to play. Only applied to MP3 files. From bug report TC02. http://forums.lightorama.com/index.php?/topic/43590-tc02-starting-with-spacebar-stalls/ Fixed: opening an LMS or LAS sequence directly from Windows Explorer instead of opening the sequence from the S5 Sequencer will leave the Light-O-Rama splash screen on the display, blocking the box underneath. You have to hit alt tab and click on the x to clear it out. From bug report TC01. http://forums.lightorama.com/index.php?/topic/43562-tc01-lor-banner-wont-go-away/ http://forums.lightorama.com/index.php?/topic/43568-s5-sequencer-stuck-at-initializing-effect-generator/ Fixed: when setting your user folder, the user folder cannot be the root folder of a drive, e.g. "L:\". From bug report JRW12. http://forums.lightorama.com/index.php?/topic/43541-jrw12-unable-to-assign-lor-default-drive-to-network-drive/ Fixed: "Add Grid View" should not prompt for props/groups and instead save the current grid view. Renamed "Add Grid View" to "Save Current View As". Removed "Copy View" as it did almost the same thing. Reported by Light-O-Rama. Fixed: the "Mix Overlay" mode in the Effect Generator changed from the Pixel Editor to the S5 Sequencer, which caused some Pixel Editor sequences to import incorrectly. "Mix Overlay" in S5 has been changed back to the original Pixel Editor logic. The new mixer function in S5 has been renamed "Mix Alpha Blend" which takes into account alpha blending. Reported by user Bry and others. If you have created new effects in S5 that use "Mix Overlay" mode, they should be changed to use the new "Mix Alpha Blend" mode. From bug report JMW-S5-001. http://forums.lightorama.com/index.php?/topic/43600-jmw-s5-001-curtain-effect-not-working-properly/ http://forums.lightorama.com/index.php?/topic/43569-effect-mixer-issues-with-imported-pe-props/ Fixed: many Visualizer import bugs -- improved handling of DMX fixtures, pixel string orientation, detection of strobes and multicolor strings, bulb sizing, and bulb color. Reported by user K6CCC. http://forums.lightorama.com/index.php?/topic/43587-jrw13-using-preview-that-was-created-by-importing-visualization-error/ Fixed: buttons on Preview Management screen were not sized correctly on Windows XP. Reported by user K6CCC. Fixed: "Delete Grid View" function was not working. Reported by user stevehoyt. http://forums.lightorama.com/index.php?/topic/43618-v5-delete-view-not-working/ Fixed: an LMS file created by SuperStar does not import correctly into the S5 Sequencer, moving many channels to the Archive area. Reported by users K6CCC & RocketCitySanta. http://forums.lightorama.com/index.php?/topic/43645-opening-superstar-generated-lms-in-s5-sequencer-problem/ Fixed: crash when reading motion effect rows from archive props. Reported by Light-O-Rama. Fixed: appending props to current grid view didn't flag the sequence as having unsaved changes. Reported by Light-O-Rama. Fixed: crash when reading some custom preview props with no data. Reported by Light-O-Rama. Fixed: upgrading a sequence with a fixed grid spacing of less than 0.05 seconds got converted to a grid of 0.05. Fixed timing grids in upgraded sequences will now retain their spacing down to 0.02 seconds. However, the minimum spacing for new timing grids created within S5 will remain at 0.05 seconds. Reported by user dgtlpro. http://forums.lightorama.com/index.php?/topic/43625-s5-timing-grids/ Fixed: the drop-down list of props in the Effect Generator wasn't getting populated sometimes when the Effect Generator was opened. Reported by user stevehoyt. http://forums.lightorama.com/index.php?/topic/43622-motion-effect-generator-has-no-choices-in-far-right-window/ Fixed: after creating a new group in preview design, the group wasn't selectable. Only affected new groups with arrangement=none. Reported by Light-O-Rama. Fixed: unable to open 2 sequences with the same file name that exist in different directories. Reported by user RocketCitySanta. http://forums.lightorama.com/index.php?/topic/43641-multi-copies-of-same-sequence/ Fixed: when upgrading a Sequence that includes a Pixel Editor file, the Pixel Editor props did not appear in the grid. Pixel Editor props are now appended to the first grid view. Reported by user JamesWright. http://forums.lightorama.com/index.php?/topic/43546-500-how-do-you-edit-the-rgb-lights/ Fixed: users with an Advanced license can't see the Sequencer's motion effects window or use an enhanced LOR network in beta. Reported by users attending Expo 2017. Fixed: bug when pasting multiple rows with condensed mode off. From bug report SCC04. http://forums.lightorama.com/index.php?/topic/43648-scc04-copy-paste-losing-objects/ Fixed: in the Beat Wizard, after applying a beat pattern to a beat channel, clicking undo does not clear the beat marks. The same issue was also fixed in the VU Wizard and the Tapper Wizard. From bug report SCC03. http://forums.lightorama.com/index.php?/topic/43647-scc03-beat-wizard-undo-not-clearing-beat-channel/ Removed "File References" item from the toolbar's preview menu - as the preview menu is for actions that apply to the preview, and this item applied to the sequence. The function is still available from the Sequence menu. Reported by Light-O-Rama. Removed "Export to SuperStar" link in Preview Management screen. This function is not fully implemented yet. Reported by Light-O-Rama. Updates To SuperStar Fixed a bug in the Load/Save Clipboard dialog box. The effect counts were not being defined if you have navigated to a folder. Fixed a bug where the export of a sequence would only export the effects from where the time ruler is currently at. Fixed it so it always exports all the effects in the sequence. When launched from the S5 Sequencer the time ruler would always be at time 0:00. Fixed it so it is within 1 second of the start time of the request. When launched from the S5 Sequencer SuperStar would sometimes display a message box saying "Enter a value between -64 and 64" When launched from the S5 Sequencer as a musical file, SuperStar would sometimes fail to launch, and if it did launch the audio file would fail to load. Fixes That Will Be In The Next Release (version 5.0.4) Removed duplicate "Insert SuperStar Effect" menu item Sequence > Channel Configuration > Import now works when the import updates the currently selected view. Open Issues Add support for multiple clipboards and ability to import/export clipboard file (same functionality as S4) Add "Foreground Effects" Fade up and Fade Down (from S4) http://forums.lightorama.com/index.php?/topic/43643-foreground-effects/ Add support for props sharing the same channels Add support for SuperStar globe topper Make it easier to create a CCR Tree Add to grid's context menu options to create motion effect rows with subregions automatically based on columns or rows Add support for S4's Color Fade tool and a history of color fades used No way to chase across 8 pixel arches http://forums.lightorama.com/index.php?/topic/43556-no-way-to-chase-across-8-arches/ Improve SuperStar integration S5 LORVerifier needs to be updated. S5 Sequencer Help file needs a major update. Restore toggle tool functionality from S4 http://forums.lightorama.com/index.php?/topic/43620-toggle-button/ Improve performance of the Motion Effect Generator http://forums.lightorama.com/index.php?/topic/43570-s5beta-1-fx-generator-locking-up-a-lot/ Motion Effect Enhancement Requests Would like an option in the spiral effect where you could do a fill like a true spiral tree would do. Requested by SPaschall. Add ability to set text size on individual letters in text effect. Requested in Pixel Editor forum. Waiting For Feedback Issues with subsequences http://forums.lightorama.com/index.php?/topic/43557-opening-subsequence/
  16. For some reason, I would call it "latest and greatest syndrome", people love to upgrade firmware. You probably shouldn't. If your hardware is working, there is no need to update your firmware. If you just received your hardware, chances are it has the latest firmware on it already. There is no need to update the firmware. If the version of your firmware is HIGHER than what is posted on our website, DO NOT UPDATE. When checking firmware, or really any version number from us, each set of numbers is compared on it's own to the other set, left to right. Examples : 1.4.8 & 1.4.13 - 1.4.13 is NEWER as 13 is greater than 8. 1.5.1 & 1.4.32 - 1.5.1 is NEWER as 5 is greater than 4. If your hardware is not working --AND-- you see a new firmware that says it will fix the issue, then OK, consider upgrading the firmware. If you are at all unsure, ask us on the help desk FIRST. Our boot-loaders are pretty robust, so even if a firmware update goes wrong the board will probably still be recoverable. However whenever you update the firmware on ANY device, you risk 'bricking' the controller. If you brick the controller, it may not be recoverable except by the us - which could mean shipping and repair costs for you. Firmware updates on the PixCon are particularly troublesome. Since this is a pro level board, it requires some pretty in-depth knowledge on how to get it to talk on your network. When people can't reliably talk to the board, they immediately assume it is a problem with the firmware. That's bad for several reasons: A stable, always working connection is absolutely a must for updating firmware on any device. If you can't reliably talk to a board, the LAST thing you want to do is try to update firmware. Trust me when I say -- if you are having connection issues with a PixCon, it's not the firmware, it's your cofiguration/settings. All PixCons that have shipped in the last year have HIGHER firmware releases than what we have available for you to load. There are technical reasons for this. PixCons do not react very well when they are DOWNGRADED. Once downgraded, they require special software to recover. For version 1.1 and 1.2 boards we have procedures we can have you follow. New hardware revisions of the PixCon (V1.3) can only run on the absolute newest firmware that is loaded at the factory. We are still working on procedures to recover those boards, and it may be possible that they need to be sent in for repair instead. So please remember: unless you are having an issue --AND-- a firmware specifically states it takes care of that issue, don't update firmware.
  17. Pixcon16 Gigabit Speed??

    Thanks for not beating me over the head If for some reason you don't want them because I initially gave you wrong information, of course we will be happy to take them back. I doubt you want to do that, however I do want to offer it just in case.
  18. Pixcon16 Gigabit Speed??

    Thanks! I thought it was .5 not .25. That's why you are the networking king I did hear back and it is 10/100 on the board - which makes sense since it will never exceed that. sorry for the mis-information!
  19. Pixcon16 Gigabit Speed??

    Unfortunately, the engineer who worked on that board is out on vacation until around the 15th. If however I remember my numbers correctly, even a fully loaded PixCon16 (32 universes + 4 bridge ports all active) is only going to consume 18Mb (I need my buddy Jim to correct me on that). Even if the port on the board turns out to be 100, you still won't be anywhere close to the top. Remember too that you are 1Gb from the computer to the switch, which is the link that really needs it. As long as the switching fabric of your switch can take it, you should be able to run flat out as many Pixcons as you have ports on the switch.
  20. is next beta release coming soon?

    I have received word that we have started building the next beta release. Should be out later today or tomorrow.
  21. Pixcon16 Gigabit Speed??

    I'm sure that is what engineering told me it was, but now I wonder. FYI - I'm the one that told you it was Gigabit in the help desk, and supposedly I'm the PixCon expert. In my lab I only have 10/100 switches so I can't confirm it. I will send a note over to engineering to make sure they didn't tell me the wrong thing a couple of years ago. Sorry for the confusion. Give me a couple of days.
  22. is next beta release coming soon?

    Matt and Brian are both OK, however they could be indisposed for a little while while things settle down. We are looking at getting a new beta out Tomorrow, but things are fluid at this time.
  23. is next beta release coming soon?

    Hey Steve. We had actually planned on having another Beta release last Tuesday. Unfortunately, we had several other things happen that pulled our attention away from getting that out the door. The people that are the most crucial to the beta are both in Texas in the midst of all the flooding. We are now in a holding pattern until we hear from them.
  24. PixCon16 Hardware Test

    If EVERYONE understood how electricity works, that would be true. However for a majority of our customers, they don't. Which is why I worded what I said the way I did.
  25. Admin Assistance Please!!!

    Superstar pricing will still be based on the OLD CCR. Every 50 pixels/150 channels.
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